Statravel reviews

Statravel reviews

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Terrible experience and we haven't even gone on our trip yet

I've recently been to STA travel to get a price quote for a round the world trip in september - the woman who quoted us kept telling us how the prices would go up if we didn't book straight away and even a few days could make a difference, she also mentioned to us that placing a deposit would not guarantee the price and if the price went up we would have to pay the difference.

We decided to mull over this for a few days, I called the store back and we decided we did not want the price to go up any further so made a full payment. I received a better quote from another company within 10 minutes of payment so decided to ring the store back. The agent would not let me cancel the payment and said it had gone to the financial department and that there was no way of stopping this. I decided then to try and contact my bank to get them to cancel it and they said it would have to be done through STA. By this time the store had closed and I emailed her an hour later saying that we received a different price and wanted to cancel.

The following day the agent emailed me back saying that tickets are issued instantly with payment and that if we want to cancel we have to pay an £800 cancellation fee! I was extremely disappointed with this response and explained that legally there is a 24 hour cancellation period where I should get a full refund without a cancellation fee. She then disputed this saying that a 24 hour period notice has to be within the same working day - please someone tell me how there are 24 hours in the same working day? She then progressed to tell me STA's terms and conditions do not have 24 hour cancellation policy! Regardless of this period she still did not cancel for me within the same working day when I asked her to!

I would not recommend this company to anyone - they have terrible customer service, are only interested in taking your money and I have read terrible reviews on their multi flex pass and can only hope that I do not have to travel with them and get this sorted, if its this hard to cancel a trip with them in the same day I dread to think what it will be like to try and make flight changes with them abroad.
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Helpful, good web/local office links, and best price

I used STA last year for a transatlantic flight. The good point is that you can actually speak to a branch near you if you have anything out of the norm to sort out. Yes you can book on line. But through a combination of this the helpline being local the service is really good. And they price match. First call for flights next time

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Statravel Details

About this company

Visit STA Travel today for cheap travel, hostels, hotels, flights & more. Amazing deals on flights & hotels for students and travellers - visit us today.

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Statravel is ranked 19 out of 26 in the category

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