Used to be an Argento customer, they are an appalling company especially customer services - what a joke.
Steffans are simply the opposite, professional and speedy and no delivery charges (unlike Argento) highly recommended, Argento's loss is Steffans gain.
I recently bought a Thomas Sabo Ready Made Red Heart Charm Bracelet from Steffan's the Jewelers via their website. The item was claimed to be made of black obsidian, however when I opened the jewelery box it was quite obviously made of pearl.
I contacted Steffan's the Jewelers internet support department via telephone. The gentleman on the other end of the line was extremely apologetic and said he would investigate the matter further. I was initially offered a direct replacement, however this wasn't what I desired & after a brief discussion the gentleman did agree for me to send the bracelet back with a full refund and extra payment to cover the postage of the bracelet upon its return.
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