Steffans reviews

Steffans reviews

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7.4
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Great service

Used to be an Argento customer, they are an appalling company especially customer services - what a joke.
Steffans are simply the opposite, professional and speedy and no delivery charges (unlike Argento) highly recommended, Argento's loss is Steffans gain.
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Bracelet me down!

I recently bought a Thomas Sabo Ready Made Red Heart Charm Bracelet from Steffan's the Jewelers via their website. The item was claimed to be made of black obsidian, however when I opened the jewelery box it was quite obviously made of pearl.

I contacted Steffan's the Jewelers internet support department via telephone. The gentleman on the other end of the line was extremely apologetic and said he would investigate the matter further. I was initially offered a direct replacement, however this wasn't what I desired & after a brief discussion the gentleman did agree for me to send the bracelet back with a full refund and extra payment to cover the postage of the bracelet upon its return.

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Steffans Details

About this company

Links of London, Pandora and Trollbeads are just some of the quality brands available. With Free Postage on all orders, come and visit Steffans the Jewellers.

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