Absolutely brilliant service. Well informed and efficient sales team. After sales service is second to none, they bent over backwards to resolve any issues we had. The customer is definately king here.
walked in to reception to see a smileing face whogreeted me with a good morning ,all my detailes were there ,was given a nice place to sit and read with a coffee while car was serviced , at the end was told it was completed and would i like it washed ,which was a bonus , well done Stoneacre ,your sure of my custom for always.
Although we have not collected the car so cannot pass judgement on that, we can comment on the service received so far. From the initial enquiry through to the purchase, all staff were helpful, courteous, and and kindly towards our situation.
So special thanks go to Karen, Chris and Graham.
Most importantly in these very tight times, we were offered a deal which we felt could not be bettered, and we all need genuine value for money.
Our initial experience with this company means we shall recomend to friends and family, and it is highly likely we shall deal wjth them again.
A thoroughly professional outfit. Nothing too much trouble. If you can get Neil Wright do,he is such a gentleman. Explains all you want to know without being pushy. I have bought three cars from him without problems. He can be trusted to give true and fair advice.
Had my first years service at Stoneacre would certainly recommend them to family and friends , the customer service and the price of the service was outstanding
I have just taken delivery of a new EDITION PEUGEOT 208 5DOOR HATCHBACK the experience was less painful than a tooth removal made so easy by the extremely
knowledgable salesman.There was not one problem or question he was unable
to answer his experience of the vehicle workings and handover was a breeze.The same can be said of the finance dept,explaining all the paperwork involed also a
special for the Sales manager who sorted out a problem we had on the spot.
I cannot speak highly enough of the experience and would recommend this
company to all the people I know
When Idecided to replace my vehicle,I popped in to Stoneacre in Lincoln.My vehicle had just been serviced and tested.Whilst there Ilooked around the forecourt and saw two vehicles that interested me.I decided to test drive the Kia cee,d and was impressed.After talking with my wife we decided to change to the cee,d.We are very pleased with the car.Unfortunately there was only one key with the car and the operators handbook was missing.We were told not a lot could be done about the second key but the salesman James ordered me another handbook,which we await.We were treated very well as we always have been in all dealings with Stoneacre and would recommend them to alll family and friends.Many thanks to the team at Lincoln.
The lady on reception was excellent and professional, she took the time to walk me to find my car in the car park....a great personal touch that I think adds great value to the service. She was fantastic.
As I cannot write my brother in law is writing this for me.
My brother in law advised me to visit Stoneacre Middlesbrough after visiting a peugot dealer in Stockton, I am so glad he did as I ended up with a far better deal and everything was sorted out in 24 hours thanks to Anthony the salesman.
Keep up the good work
What more can I say, than from entering the firm to driving away in my new car the service was friendly, efficient and very professional, and I am very impressed, and will have no hesitation in returning in the future.
the service that i had was 1st class from walking through the doors to collecting the car the lady who delt with me was kind and new her stuff she wasnt too pushy to make you feel uncomfertable i was so pleased i shll be coming in this weekend with some flowers on sunday 10th march PM
I was looking for an upgrade and visited many car dealerships in the space of two weeks. Most dealers just want you to buy a car and leave, not making you feel welcome at all. Stone acre was my last stop for the day and I'm glad it was as I was tired of looking for the right car for me. The moment I stepped into the show room I was greeted by a smiling face. I gave the salesman a limit to what I could afford, he then directed me to a car which I instantly fell for. The service and help stone acre gave me on the day was excellent, and still they are happy to help with queries I have. I would recommend stone acre to anyone, as the service they give is phenomenal!! Well done stoneacre
We called in Starbeck, Harrogate with the idea of looking at cars because we felt our present needs required a more suitable vehicle to the one we already had. It wasn't our intention at the time to purchase a new model but in the Showroom at Stonacre Motor Group we came across a Peugot Bipper Teepe (which we had never heard of or seen before) and were very interested in its statistics and sale price. We were offered a test drive and we were very impressed by its performance and we came to a decision that this was our ideal car and we are very happy with it. At first maybe the colour was not to our taste but it gradually grew on us and it has certainly brought attention to many of our friends who are also impressed by this model.
This is the first time I have used Stoneacre and it's been excellent, the staff at seat made a daunting task of buying a new car very simple and exciting. I would like to think the after care is as good as the initial care I have received.
I would recommend Stoneacre to anyone.
A special thanks To Lewis Moore who looked after me throughout the experience
Stoneacre came to pick up my car from work and did a full service and mot at a really good price. They then dropped it off at the end of the day, excellent....
I would recommend them to anyone.
An excellent buying experience as always at this dealer - this is my 12th new car from Stoneacre and the deals are so good I hardly ever need to compare prices. A professional outfit from the sales team to the finance director - hassle free car purchase.
The staff at Stoneacre Middlesbrough where very friendly and helpful from the moment
we walked through the door,we decided on a New Kia Sportage which we are very pleased with we will most certainly go back when the car is ready for a service and when it comes to changing our car again we will go there first
No stress approach to buying a car, no over selling of anything and everything that could be attached to or that surrounds the buying of a car. The selling and information provided by a very friendly and honest salesman (Mark Talbot). The showroom was very clean and staff very welcoming with a good sense of humour made us feel relaxed and under no pressure whatsoever to buy any products which made a very pleasant change when compared to other dealers in the area. A very pleasant experience and i would recomend anyone to go to Stoneacre.
I was very pleased with the service i received from Stoneacre. We were made
to feel very welcome by the sales team, even though we were only dealing
with one salesman. Steve our salesman explained everything to us, while
showing us round the new vehicle, and there was no pressure what so ever.
It was a pleasant transaction, and i would not hesitate in dealing with Stoneacre again. Many thanks, Denis Waddington.
I have been into stoneacre several times as I have a car on finance with them. No mater how silly my query (I once took be car in because I couldn't open the boot!) they are always more than happy to help. I never get the impression that they are purely in it for the money and when I wait for my car I feel very much at home. I would recommend to everyone, wether looking to purchase a car or just using their services :)
Very satisfied with service recieved from neil at stoneacre ford Doncaster. Always remembered my little boys name and asked about him during phone calls. Would recommend to family and friends.
I was very pleased with all aspects of changing our mobility car with you. Sue Holding who looked after us from the start is so pleasant and efficient she must be a very valued member of staff. We had no hitches whatsoever and would recommend you to anybody. Thank your
After shopping around I retuned to stoneacre to buy a car I told them what I was looking for and they sorted it out , the staff were all warm and friendly very helpfully and down to earth practical , I will retune when I am ready to buy the next car and will recommend them to friends and family.
Feedback: Following a car accident and not being very knowledgable when it comes to cars, Stoneacre were fantastic in helping me to get sorted in getting back on the road. The fantastic customer service team kept in touch via phone and email constantly and I was also able to contact them whenever needed. As I could not get out of the house to shop for a car, I was sent emails and shown car's on the website to browse. All i needed to do was give the sales team a rough idea what I was looking for and they were able to help me and give suggestions. They were patient with me as choosing your next car is a pretty big decision and as It was all unexpected they gave me time and continuous help to ensure I was making the right decision. The car I chose was in a branch hours away from my location, but with the situation I was in they were very accomodating and brought the car to me! I did not have to move a muscle, apart from making a well earned brew for the guys who travelled up with the car for me! Signed, sealed and delivered all within a week of my accident and I could not be happier with the service I receieved. I absolutely love my new car and believe it to be a great choice, one which I am sure I would not have chosen without the help of Stoneacre. They made my life a lot easier and I would definitely choose to use them again (hopefully through better circumstances!)
FROM START TO FINISH FORD STONEACRE GOOLE YOU KNOW ITS A FIRM YOU CAN TRUST AND RELY ON.
hi charlotte thankyou for making us feel comfortable and welcome. for giving us the highest standard of customer service anyone can give. the car is fantastic and I soon got used to it after your induction about the car. you would make an overall great sales person for selling cars as well as the job you do. your pleasantness and smile radiate stoneacres car showroom. keep up the great work. xxxxxxxxxxx
I had specific requirements in finding a newer car :- small diesel automatic, or 'gold dust' in other words.
From the moment I walked into the building, I was looked after without being swamped by over zealous sales staff wanting to palm me off with a quick sale.
Graham from Doncaster was very friendly and chatty, taking his time to consider what was important to me in a car. It took him 2 weeks, but he found me exactly what I was looking for in age, price, condition, milage etc.
I was also impressed by the follow up phonecalls to check I was satisfied with my purchase.
'Olga' as named by my 4 year old grandson, is the perfect car for me & my family. I plan on keeping her for quite some time, so having the lifetime garentee provides great peace of mind.
I'm really happy with everything, and would highly recomend Stoneacre to anyone considering changing their car.
i was well pleased with the service i had with stoneacre courteous halpfull what more can you ask for.
My wife drives the car and pays the bills although it is reg in my name. She was happy with the service but had to wait a bit when she picked it up
One thing that surprised me was a quote for 3years service almost £1000 paid over 33 months in advance this will save me a lot of money. This is quite a shock and will be taken into mind when or if we continue to have a 2nd car.
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