Stoneacre Motor Group reviews

Stoneacre Motor Group reviews

Excellent
9.4
from 0 - 10
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Review by confirmed purchaser

First Class Service, That's all you need.

Good service every time what more can you ask for
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Review by confirmed purchaser

perfect service, helpful and fitted into our needs

collected car from home on time and delivered it back early, great service and even gave it a clean in and out, our 2 under 5's usually leave the inside in the condition you might imagine (we also contribute to that) and it was in the best condition inside since we got it! the service report sheet was excellent as it showed everything with green ticks to say it was alright
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absolutely terrible

IF YOU'RE READING THIS REVEIW DO NOT BUY A CAR FROM THESE PEOPLE.
THE WORST DEALERSHIP I'VE EVER CAME ACROSS
Having had a few visits to this dealership I've had my car damaged twice (included one when I was in they car yet they still denied it).
Been told I do not have the extended warranty I pay for monthly (which turns out that it covers nothing).
And finally today they lied to me about having someone who wants to buy my car, upon arriving at the dealership it was very clear that they just want to sell me a car and and want offer less that have the glass guide price for trade in.
This just from the outside where there is no damage at all.
Stoneacre

Reply from Stoneacre

Hi Bryan,
Could you please let us know your REG so that we can contact your branch and get to the bottom of this problem please.

Thanks,
Kirstie
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Review by confirmed purchaser

SKOLER, painless experience, made easier by good staff.

The staff were well clued up on the car I chose, all the details were explained, as to the delivery, collection from the dealership. The date set, expected some problems,there were none.The car spec was as ordered, all in all, a good deal, smooth operation, no doubt in recommending to anyone.
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Review by confirmed purchaser

Absolutely Fantastic Service!!!!

Went in for a look & came home the same day with a new car, what more needs to be said really.

When i was offered a test drive, they said just take it for as long as you like & was trusted to take it out without a salesman, which really says a lot on how you treat your customers with respect which i'm happy to say carried on throughout the entire process.

Very hospitable staff & no pushy sales techniques.

I think our salesman was Mike (i have a useless memory) but a very nice person to deal with and just to talk to as he was sorting things out.

Very good price / deal offered with a few extras thrown in.

Overall a very pleasent car buying experiance & would recommend to family & friends.
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Review by confirmed purchaser

At Last a Salesman That Listened .

The salesman I approached was friendly but not intrusive and as I cruised around the cars in the showrom he listened to what I was looking for. As I rejected one model because I did not like the narrow rear window he pointed out the model that had better rear view vison. SOLD.
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Review by confirmed purchaser

Excellent service

I found the reception as good as always and the service was completed to time and correctly.
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Review by confirmed purchaser

service with a smile

when my service was due i asked if they would be able to pick the car up and return it after the service , they picked up the car on time the girl was very pleasant. when the car was returned it looked immaculate. all in all a very pleasant experience.
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Review by confirmed purchaser

Pity about the personal service plan

All aspects of the service from booking, reception and service report were very good. It was clear everything ticked had been completed and they even swopped around my tyres at no extra charge. The bill taking account of the loyalty discount was reasonable. My only miff was the personal service plan offered is an inflexible 3 year package. I would want a plan to last longer if customers wish, at least up to the 7 year guarantee that Kia is so proud of.
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An excellent service

A great experience at Stoneacre Grimsby- as a complete car novice myself I found that Carl Middleton and co. were very helpful, gave very good advice and really went through everything with me. This is not somewhere I would have bought from in the past but I would definitely recommend it now.
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STONEACRE GOOLE (Ford)

Outstanding service from Steve and his team, from start to finish. Great communication, no pressure, so helpful and understanding. Would definitely recommend to ANYONE! 1st class customer service, 1st class car. Thanks again Lucinda
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Review by confirmed purchaser

Very pleased

Very easy people and very helpful in finding u the right car at the right price I will defiantly recommend to my friends and family
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Review by confirmed purchaser

Definate Five Star Service

Both Peter and Lee provided us with a very professional, friendly and helpful service, They are an asset to the Stoneacre Group. We would highly recommend Stoneacre to family and friends.
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Review by confirmed purchaser

Friendly serves and very prompt

Would definitely use again and recommend to a friend.
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Review by confirmed purchaser

FORTH COMING ATTRACTIONS

Could have done better work promised was not finished this is the second year that the interior valeting has not been done.
May have to look at somwhere else in the future


ALLEN SQUIRES
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Review by confirmed purchaser

Always helpful

I've always had satisfactory service at Stoneacre, but it's a shame they don't have the Kia dealership anymore as it was more convenient and I could pop into the city centre.
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Review by confirmed purchaser

Stoneacre Ackworth has made car buying a pleasure.

Having dealt with most upmarket brand car dealers, Mercedes, BMW etc for my personal cars over the years, I assumed that dealings with Stoneacre would be in the same mould. How wrong could I be. I initially bought a Renault Clio for my grandson in Sept 2013 and dealt with John who was a pleasure to deal with. In March 2014 I bought my wife A Suzuki Alto, I asked for John but he was not in that day so I was introduced to Kevin Lang. Again nothing was too much trouble for him throughout the whole transaction. I appreciate that these two gentlemen are there to sell cars but it was the excellent manner in which they did it that stands out. I would also add that other members of staff greeted us pleasantly each time we arrived, with offers of coffee etc. and the overall impression whether looking or buying at Ackworth was a warm and friendly welcoming atmosphere. I will not hesitate to recommend them to anyone looking to buy a new or used cat.
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Review by confirmed purchaser

good service all around for the car and the customer

We dropped the car in and were given a ride into the town centre. We later recieved a call and arranged to be picked up and taken back to our car.
We were given information about what they had done to the car and the actions recommended in the future.
Overall very pleaed with the service and friendliness of the staff.
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Quick easy and hassle free!

Visited Stoneacre Grimsby originally to book an mot for husbands car and ended up buying a new car for my husband and myself. Excellent service, listened to all our requirements, answered all our questions and helped us to pick the perfect cars. A very quick and friendly service with no pressure. Our sales man was Carl Middleton and I would happily recommend him to any of our family and friends.
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Review by confirmed purchaser

1st class service

I was taken to Rochdale and spent the day there whilst waiting for completion of service ,and picked up again when ready The paperwork for the MOT was explained
and various points were pointed out the car was valeted. very good service.

Stoneacre Details

About this company

Welcome to Stoneacre.co.uk. We have thousands of new cars and used cars in stock in our dealerships in Yorkshire, the North of England and North Wales

Visit Stoneacre Motor Group

Category

Stoneacre Motor Group is ranked 11 out of 51 in the category

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