stoneaudio.co.uk reviews

stoneaudio.co.uk reviews

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7.3
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useless

Very disappointing. I put an order in 2 weeks ago for a Sonos unit, and after the acknowledgement email I have heard absolutely nothing. I send an message asking what has happened and still nothing... Will not be using them again
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Avoid - poor customer service, non-delivery of goods

I ordered a small item close to three weeks ago. The order was acknowledged. Two weeks later I emailed the company to find out the status of the order. While there was an auto-reply acknowledgment of the email they never bothered to respond.

Thankfully the item was only some small Etymotic ear plug filters and not something larger or more expensive.
Stone Audio UK Ltd.

Reply from Stone Audio UK Ltd.

We are so very sorry for the delay in shipping your order.

All Etymotic accessory orders are shipped directly from Etymotic and unfortunately the UK distributer was away the week you placed your order. We should have made you aware of this and sincerely apologise that we did not do so on this occasion.

We would love to be able to supply these to you at our extremely competitive prices so if you would like to email or call we will ensure these are despatched to you for the very next day.
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Review by confirmed purchaser

Among the best service possible

I ordered some small items from Stone Audio, time was around midday, had a call from them (very polite and friendly) checking the address details, items arrived next morning. Perfect, if only there were more services this good.
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Review by confirmed purchaser

Always good value and fast delivery

I purchased a pair of Etymotic HF3 headphones, which are great. Best thing though is that StoneAudio seem to be the cheapest around for them at the moment and the headphones were delivered the next working day as promised. I had the same great experience the first time I shopped with them. Recommended :)
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Review by confirmed purchaser

All good. Many thanks

All good. Many thanks
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Review by confirmed purchaser

Great company to buy from, fast delivery.

Ordered a Deoxit D5 spray in the late afternoon, arrive next day in the morning. Can't beat that. Good prices as well.
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Review by confirmed purchaser

Excellent Service Exemplified!!

I recently bought Etymotic HF3 headsets from stoneaudio.co.uk. Not only were they available at the most competitive price around, but the speed with which they were delivered was outstanding. I ordered on a Friday afternoon, and my new pair of headsets was with me on Saturday morning! Now that's excellent customer service. As for the headphones, I now know exactly what 'documented best noise isolation' means! The sound is not bass heavy, just as I like it. And the Awareness iPhone app makes you so much confident about using these earphones and not becoming completely oblivious to what's happening around. If you are looking for great quality sound, excellent noise isolation and the best practical solution to everyday use - these are the best earphones around!
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Review by confirmed purchaser

Best Customer Service for a first time customer

Before I got an email to post on this review-site I took it upon myself to send the following to the store staff:
(this 'thank you', although specific to me, explains how good these guys are.)

Good Morning,

I wanted to take the time to pass on my gratitude. This being my first purchase with Stone Audio, I could not be happier with the service I have received. I will certainly be recommending you to anyone seeking advice. Start to finish you have delivered excellent customer service, particularly as I wasn't the most straightforward customer (requesting delayed payment / Saturday delivery).

The Novo is absolute quality - I'm struggling to comprehend how the higher level Graham Slee Headphone Amps could improve on this 'entry' model.

In summary, you guys are awesome | I couldn't be happier.

Continued Thanks
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Failed to provide a warranty repair

I returned faulty etymotic earphones in April for replacement under warranty and 6 months later have not received a replacement. Worse though, Stone Audio have not responded to my emails chasing it up and when I call to enquire and they say they will call me back, they never have. They have provided no information when I've asked for updates, so I now have to turn to my credit card company to chargeback for a refund. I will never deal with this company again.
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Review by confirmed purchaser

Excellent service shame about the mis information on stock

Ordered Sonos 3, webite indicated that there were full stock levels, unfortunately I recieved an email the next day informing me that they were out of stock.

Great service in the notification and asking if I wanted the alternate colour to be dispatched - which I did.

Goods arrived very promptly and as promised very well packed too.

Would recommend and great service just a shame about that little green light being wrong on the website.
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Review by confirmed purchaser

Excellent customer service, lightning fast shipping

I ordered a Lavardin IS Reference from StoneAudio yesterday following a very honest and helpful discussion with their managing director. It arrived in immaculate packaging today and sounds just as good as described!

Strongly recommended.
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Review by confirmed purchaser

Your service is as smooth as your turntables

Thank you for not only your efficency but for actually doing what you said you would do, which was call me back. Then not only did you follow up with all the information but the turntable arrived on time and was just what we ordered. We are both delighted, the neighbour's may disagree but you have to try these things out !!. Thank you once again Emma, we would recommend you to any one. Regards Estelle and Phil
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Review by confirmed purchaser

Excellent

Fantastic service - speedy delivery - enquired Monday morning, ordered Monday lunchtime, arrived Tuesday morning - can't get better than that without travelling there myself! Price excellent too...
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Review by confirmed purchaser

Great Service!

Placed the order online on Friday at 16:05, items arrived next day by first class post!
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Review by confirmed purchaser

Mega sevice for a mini order

Super fast delivery, competitive pricing what more could one ask?
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Review by confirmed purchaser

A1 Service and well informed of transaction

Felt secure when I rang about mt Sony t20 3d camcorder even though it wasn,t in stock was informed of expected delivery date and informed of when it would be in stock all went as planed.It was good to read the other feed backs which gave me confindence with my purchase .If the rest of firms out there would take a leaf out of this book they would surive the slump.
Jemma was good keeping me informed.
Well pleased with my camcorder and having fun
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Review by confirmed purchaser

Perfect !

Placed my order for a DAC Thursday morning, which was promptly delivered the following morning as promised. The order required some of the details confirming which was handled by the sales manager via email in a friendly and polite manner. Some of the negative reviews had made me wary of dealing with Stone Audio, but I cannot fault my experience with them and would definately deal with them again.
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Review by confirmed purchaser

Excellent service with prompt delivery. A+++++

I was really impressed with their Customer service. When they noticed my address was fairly local to the showroom, I was called and asked if I wanted to collect in order to save on the postage costs. My item still arrived promptly the very next day.............Excellent!
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Review by confirmed purchaser

Exceeded my expectations

Great company to deal with - I was looking to purchase a ‘Pro-Ject Phono Box USB V’ on a Thursday hoping for next day delivery for use on Monday morning, though unfortunately this is not a product that is not normally held in stock by anyone.

After speaking to multiple retailers - and nearly loosing hope - I came across stone audio, they were incredibly helpful and were able to get the box from Pro-Ject next day on Friday and delivered it to me on Saturday - their customer service has made them my audio hardware store of choice!
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Review by confirmed purchaser

Fast and efficient

Was expecting product next day, but got an email next day saying that product had only just been dispatched. Emailed them back and got a response in minutes. Turned out I'd missed some details when ordering.

Overall price was best I could find and service was fast and efficient. Would definitely buy from them again.

Stone Audio UK Ltd. Details

About this company

Visit stoneaudio.co.uk

Contact information

Call us on: 01202 630066
We live here: The Axium Centre, Dorchester Road, Lytchett Minster,
BH16 6FE Poole, Dorset
United Kingdom

Category

stoneaudio.co.uk is ranked 426 out of 529 in the category Electronics

stoneaudio.co.uk is ranked 58 out of 65 in the category

stoneaudio.co.uk is ranked 41 out of 54 in the category TV & Display

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