Appalling Customer Service

I placed an order with this company for over £900 this was 5 days ago and heard nothing other then an order confirmation email and today i decided to email them to ask when they will be shipping my order as it had already been 5 days.

Order number 27773

I received an email back few hours later to inform me that all the items i have ordered are out of stock and that the stock levels on their site are not shown in real time.

Really. So it took them and email from me and 5 days to realize they have no stock of my orders yet they where quick enough to take my money out of my account and now i am told it will take them another 7days to process a refund.

There was no apology in the email and i also rang them and was offered no apology and told if their out of stock their out of stock .

Now i wont get my refund for another 7days by which time the sales will be over so i saved up for nothing.