STO Racing Products reviews

Didn't receive the order

2 weeks after placing my order and STO confirming it despatched i had not received the items. Emailed twice requesting tracking number - no response, left messages on the customer service help line twice also again no response. opened a dispute with paypal which finally got their attention and received a full refund immediately. Really is a shame that the parts never arrived as my mate has a damaged model that we can't find parts for anywhere else

2 faulty items!

Ordered the groupon deal for the radio controlled car. Had the range rover. First item didn't work. Had to go through an extensive returns process and pay £11 delivery charge back!
The groupon costed me £14.95.
2nd car arrived and the same problem!
Customer services was poor.
Only referred me to send item back. If I was to send it then I would of paid £22 in delivery charges. More than the groupon. Decided to cut my losses and never deal with this company again.
Thanks Groupon!
Thanks Adam @ Customer Services!

James Bond car

Item was delivered on time and in good condition

RC Remote; Great prices and Quick service.

Two Christmases back my other half bought me something I had wanted for years; a Radio Controlled Tank, a Tiger Tank to be exact, and she went to a RC model shop that had been there years to buy it. My problems were not with the tank but the nasty, inadequate little battery charger that came with it. I was on my 3rd within 4 months when I found the shopkeeper had sold out to a model train business and worked off the net from there on and only appeared to be selling surplus stock.
It was then I started looking for some new batteries and a decent charger that wouldn’t fry on its 3rd or 4th use and over the ensuing months I was getting more disillusioned by scarcity and extortionate prices and one day whilst repeating my pointless task I found what seemed to be just what I wanted at a decent price and even better, good write ups at STO Racing Products. I received an email 18 mins after I placed the order saying the items had been despatched. The batteries arrived the following day and a phone call established the charger was on backorder approx 10 days, the phone call I made after the 10 days resulted in being told my delivery would be in 4 days and being impatient that phone call resulted in me being told “I think it’s been despatched”; it arrived the following morning.
I will say one thing regarding STO Racing Products whenever I phoned to check progress of the charger and allay my internet induced paranoia Adam Turner who I believe I spoke to immediately phoned the supplier checking the state of play and relaying it to me directly (instead of like some, putting me on hold whilst they did another row of knitting or a few more words on the crossword) so I am happy with this and will definitely be using STO Racing Products in the future. Thank you Adam Turner and STO Racing Products. John

Very Poor Customer Service and Product Quality

Been pushed about here and there after the product arrived with several faults because I didn't think I should be the one paying for it to be returned. Bought a scooter, the platform was broken and it didn't 'click' into the upright position that it should have done was told they could send a new platform out but that it was the delivery company that must have damaged the item. Which would have been understandable except it was obviously careless packaging on their part. Cam in a huge box though which allowed a lot of movement of the product so maybe it was thrown around too much. Returns procedure is a lot of a hassle and customer service is rubbish promising one thing then saying another wouldn't use the company again, go amazon at least its free returns when the product is faulty.

OTTIMO NEGOZIO

TUTTO OK IL MIO PRIMO ACQUISTO IN QUESTO NEGOZIO,BUONI I PREZZI,SPEDIZIONE OK E VELOCE ANCHE SE UN PO' COSTOSA PER ARRIVARE
IN ITALIA.
CONSIGLIATO!

Good quality detailing at a decent price

I purchased 4 remote control cars via Groupon from this website. The deal was really good value for money, the cars arrived in excellent condition and the prompt delivery definitely mean I will use this website again for any further purchases.

Great products, great service and great prices.

Top quality products sent very swiftly indeed.

Helicopter Heaven

The ordering was easy and the reviews made the purchase far simpler than other sites I looked at. The parcel arrived promptly and in good time despite only being ordered a couple of days before.

The helicopter was ready assembled and all my husband had to do was charge up the battery. He was extremely impressed with the appearance and the instructions for flying and is now just practising!!!!

Fast delivery, great customer care in a word "Fantastic".

I bought two radio controlled cars for my twin sons 13th birthday and they love them.
After I had placed my order I realised that I had not checked whether my sons would be able to race the cars against one and other so I telephoned customer services, they were extremely helpful. My sons now want to save up for upgrades etc for their cars and I will definitely be using STO Racing Products again and would recommend them to anyone.

RCINDOOR HELICOPTER

BOUGHT A TWISTER PRO, GOOD PRICE AND REALLY QUICK DELIVERY.........WRONG COLOUR THOUGH!!!

WILL ORDER FROM THEM AGAIN THOUGH.

DO NOT WASTE YOUR MONEY

Think twice, if product is delivered faulty then you have to pay to return it, you then have to pay to have it re-delivered to you, disgusting service!

Hellova Hellicopter

Little ones are useless, middle sized ones even worse, but this beast is huge! Well made and strong. The contra rotating main props give it stability and a small wing span. It just looks great in amongt all the tiddlers.

Got ripped off

Ordered a car from a grouping deal and when I went to check out an extra car was added to my order. I didn't mind cause I though it would be easy to retire the product when I received it. I was wrong. I sent it off in the post with the address and a section saying my reason of return on the box. I waited over a month until I finally decided to contact them a bout the situation and after a few weeks of communication with sto they ended up saying they haven't received the product and that I cannot get my refund. I have lost £50 and the car!

Great service

Really speedy service. Great!

Good website, best prices, and great after-sales service.

I bought a remote control car from STO and owing to the manufacturer's packaging (no fault of STO Racing Products), the transmitter was broken. I got in touch with STO and they dispatched a new one for me without any quibbles.

Very happy with the product and the service I recieved - buy with confidence.

Outstanding customer service

cant fault customer service including repairs or replacement of products

Great Service

Great service, item and delivery . Order a 4 channel helicopter from this company and simply can't fault them. Returned a week later for my second purchase. and ill be back. thanks guys.

Only downside i was unable to find any spare parts for the Helicopters on there website.
please guys stock up.

Ordered HPI Ken Block Flux and it was delivered the next day. Great price, great service.

Nothing bad to say at all, I did email STO to get the tracking number as it was getting late in the day and I needed to go out, but within a few minutes I had a reply and was able to contact the courier to get an eta. Brilliant service thanks.

Storacing do not comply with Sale of Goods Act nor do they respect customer statutory rights.

A helicopter bought for a Christmas present was used gently, for half an hour in a carpeted room with 8 foot ceiling, before the weight sheared off. Continued use with an improvised weight resulted in the tail breaking within an hour, now it is unuseable and StoRacing are not interested. The helicopter packaging quoted on the website states "Virtually unbustable...roll it, stack it, kick it or slap it, you won't believe how tough it is." If it was even near that tough, they would be surprised to have a complaint and be interested in rectifying the problem.
Storacing have failed to fulfill their obligations under the Sale of Goods Act, and rely upon the fact that it is so expensive to bring about court action that people will not bother. Had I bought this closer to Christmas I would have ensured visa refunded the money and took up the case; unfortunately was organised for Christmas too early.

Following my review I received an email from the company stating that they do comply with the Sale of Goods Act and respect customer statutory rights, however evidence of service I received shows that they do not. Court action would cost more than the helicopter and this is the only reason the company get away with this.

25 March 2013

Reply from STO Racing Products

Hi Trina,

Im sorry you think this way of us, we do comply to the Sale of Goods Act and we do respect customer statutory rights as we must by law.

If this case was a manufactures fault then we would replace or refund you but we have concluded this is crash damage therefor not covered by warranty.

Kind Regards

5 Stars

These Guys really helped me out when i had a probem, Goods were dispatched promtley and i live my nitro car, at first i couldnt start it but that was user error, a quick phone call to brett and all was good

Well done guys keep up the good work

Jay

Excellent service

Rapid delivery of goods (Air swimmer clown fish). There was a problem with the remote control which I emailed about and received a quick response followed by a replacement shortly afterwards. Very pleased with service and product has caused much amusement in my pub and bunkhouse(Braich Goch Bunkhouse & Inn, Corris)! Am ordering the shark now!
Ann Bottrill

EXCELLENT A1 ++++++

I have used STO for sometime and found them to be very helpful and polite also my orders have been faultless.
EXCELLENT SERVICE.

used for years with no problems

Ive been Using STO for some years, and ive never had an issue with anything orders are always promt and sales staff helpful.

Ryan Kidrowicz found this review useful

5 STAR +

Good company to deal with very fast delivery, did not think i would be sailing for a while but wow it is here this morning at 9.15am Friday ordered this boat on Wednesday afternoon. Maiden voyage on Saturday wind permitting.

5 STAR!!

Quality service!

5 stars for service

Service so far has been awesome, well done, item delivered within 2 working days. Not had chance to test model yet as is anniversary present for hubby tomorrow. So far so good, if the model is as good quality as the service and delivery, I will be one happy customer. Watch this space

Vgood

Very guick east touse web site and good communication through delivery time

Very fast dispatch and great G scale wagons at great price

I was impressed by the speed of handling the order, 3 days in all to the north of Scotland and at good carriage costs. There are many companies who charge a lot extra for delivery to North Scotland but not this one, I have to say I was very happy with the transaction and the good price of the wagons, I will definitely deal again here. Many thanks.

Me and the Mut

lauraannbevan@msn.com

Great webiste with lots of goodies. Great prices great service
love it!

NO STARS

I bought an rc buggy but after 2 outings it became faulty. It was kept in perfect condition as described by the manual. I sent a number of emails and phone calls, but eventually got a reply. They basically told me to fix the buggy myself. Then the emails stopped. (If i tamper with the buggy myself the gaurentee would be void). So there returns policy is'nt worth the paper you print it on. I am currently seeking trading standards procedure on the matter. For that reason... i urge no one to buy any product from this company.

16 November 2011

Reply from STO Racing Products

The part in question was not covered by warrnaty as trhe model was driven through a puddle hence the electrical failiure. Unfair review

No response to faulty products

I ordered a RC Boat for sons birthday, it developed a fault after only a couple of times. Have e mailed the company twice with regards to returning and they cannot be botthered to reply back. My advice if you have something faulty dispute it with your card company quick as these people dont seem to want to know about any problems.

paul hynd

great website so easy to use lots of choice cars and accessoires with most in stock.

nick hall

good service now on fourth order with no problems nice clear easy to use web site and a good selection off cars and spares in stock !

No esta mal, pero es mejorable

Trabajo con STO Models, ya que me cuesta casi lo mismo que comprarlo a mi distribuidor aqui en España, pero con la diferencia de que Sto models me tarda unos 7 dias, y el distribuidor de mi ciudad tarda alrededor de un mes.
Dos pegas, compre un piñon y me mandaron el que a ellos les parecio, no el que pedi yo.
Y a la hora de comunicarte con ellos, pasan un poco del cliente.

Un saludo

Very swift and helpful

I have used this company for all my rc needs and in gereral they are great, Have had a few problems with wrong parts sent twice but they were very quick to resolve and upgrade when parts were out off stock.

Overall dont think i would go anywhere else. A+

Wild Willy 2

Great company to deal with, good communication, super fast delivery.

No info at all....

I was ordering some parts from this store. When I ordered, I didn't recieve anything on my registered mail. No order confirmation, nothing..... The problem was that didn't remember the name of this store. Since there where no mails asbout my ordering. 2 weeks went by and stil nothing...... Lucky for me I payed with paypal so I did find the webstore at last. When I was trying to send a mail (thru the webpage) it didn't work. After a while, I found out that the mail function didn't work with firefox. I've waited for 3 weeks now and stil no package......

The only positiv respons I can give is that these prices are good.

06 October 2011

Reply from STO Racing Products

Hello

Thanks for your review. I am sorry to hear that the email failed through Firefox we will get this looked into.
Please email us direct at salesdesk@storacingproducts.com and we will look into to order for you.

Very Good

Everything deliverd fine, charged it up and props turned. Then it had a minbd of its own and turned over and broke all of the servos. Never flown it but it looked great! Sure it was my fault but will have to buy another.

This review has been reported to customer service by the company 29 January 2013 for missing proof of purchase (only genuine customers can review a company).

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