In August, I bought two 4 Channel helicopters that were advertised as £89.99 each, but being sold via Wowcher for £14.99 each. When they arrived, the description on the box was 3 Channel, so not what I'd paid for at all! I Googled the code and found them being sold on Amazon for around £20! Nowhere near the £89.99 they were advertised as being worth! Prior to purchasing, I followed Wowcher's link to STO's web site and there were helicopters for sale at this price, so obviously that's what I believed I was buying, but not what I received! What I did find was a link to their 'other' web site. Who has two web sites??!! This little site seems as if it was set up just to show some fake helicopters that they were pretending to sell to Wowcher customers!
I immediately complained and was asked for my number so that they could call me, and almost two months later, I am STILL waiting for their call! I have e-mailed numerous times, but am either fobbed off or ignored!
All I want is preferably two helicopters worth 89.99 each, or if they don't have them, then I will accept a refund including ALL postage, and I will not give up until I get this! Another e-mail is on its way....
I finally received a call from 'Adam' who insisted he'd called numerous times and left messages - he's a complete liar as I have deactivated the voicemail facility on my phone! When I did speak to him, he lied again, saying that the outside box is incorrect and doesn't reflect what's actually inside. Today, I've opened the box and quel surprise, the cheap rubbish helicopters are exactly what's inside! However, after some research, I can see (firstly by the label on the box) that they are affiliated with Scream Wholesale, and the Director of that company, Lester Stacey is going to prison for fraud:
AVOID BOTH COMPANIES! Or use at YOUR own risk!
Outstanding customer service from when my order was placed, traced and delivered.
Even when i was unsure of something i contact STO and they were extremely helpful and couldn't of done more for me to make sure i understood how the boat worked.
Thank you for everything!
Purchased a Himoto Racing Nitro Truck which was faulty. Customer Service from [Name removed] was awful. Said I didnt know how to start a nitro. Asked to return the item for "inspection" Had to return the item at my own cost. Raised a case with Paypal who refunded me my full money. However I lost out on p and p. [Name removed] would respond after 3-4 days and prolong the whole refund procedure. Had it not been for paypal these guys would have scammed me off my money. Swore never to deal with these cowboys ever again!
Wife recently purchased an electric RC truck from them and everything was fine apart from the battery pack. Asked for a replacment as it was a birthday gift and needed it asap. Didnt reapond for 4-5 days and then pointed me to terms and conditions. So for an 11 quid battery pack I would have to spend 5 quid to send the faulty one back and then receive the new one if they felt ike it. Had a domestic with the mrs for using these Cowboys again!
Beware - these guys email you in a delayed format so it looks like they have emailed you straight away but the email arrives 2-3 days later. Very clever way of covering yourself and delaying the whole process!
Will never deal with these guys again and make sure I pass on the message to all the RC colleagues. Thanks [Name removed] for a great customer service experience!
Their items are cheaper because they are generally faulty and the returns process is such that the customer will always be at a loss.
There is a reason why this business does not sell on Ebay because they wouldnt stand a chance!
Be careful of STO RACING as their customer service is extremely poor and staff are unhelpful. That is why their products are cheap!
I was ready to be happy with the service at storacing. However on arrival there was a problem with 1 of the suspension shafts on the buggy. I have repeatedly emailed and sent a picture but no response. This was an expensive buggy and I am astonished that my emails are not being answered !
2 weeks after placing my order and STO confirming it despatched i had not received the items. Emailed twice requesting tracking number - no response, left messages on the customer service help line twice also again no response. opened a dispute with paypal which finally got their attention and received a full refund immediately. Really is a shame that the parts never arrived as my mate has a damaged model that we can't find parts for anywhere else
Ordered the groupon deal for the radio controlled car. Had the range rover. First item didn't work. Had to go through an extensive returns process and pay £11 delivery charge back!
The groupon costed me £14.95.
2nd car arrived and the same problem!
Customer services was poor.
Only referred me to send item back. If I was to send it then I would of paid £22 in delivery charges. More than the groupon. Decided to cut my losses and never deal with this company again.
Thanks Adam @ Customer Services!
Two Christmases back my other half bought me something I had wanted for years; a Radio Controlled Tank, a Tiger Tank to be exact, and she went to a RC model shop that had been there years to buy it. My problems were not with the tank but the nasty, inadequate little battery charger that came with it. I was on my 3rd within 4 months when I found the shopkeeper had sold out to a model train business and worked off the net from there on and only appeared to be selling surplus stock.
It was then I started looking for some new batteries and a decent charger that wouldn’t fry on its 3rd or 4th use and over the ensuing months I was getting more disillusioned by scarcity and extortionate prices and one day whilst repeating my pointless task I found what seemed to be just what I wanted at a decent price and even better, good write ups at STO Racing Products. I received an email 18 mins after I placed the order saying the items had been despatched. The batteries arrived the following day and a phone call established the charger was on backorder approx 10 days, the phone call I made after the 10 days resulted in being told my delivery would be in 4 days and being impatient that phone call resulted in me being told “I think it’s been despatched”; it arrived the following morning.
I will say one thing regarding STO Racing Products whenever I phoned to check progress of the charger and allay my internet induced paranoia Adam Turner who I believe I spoke to immediately phoned the supplier checking the state of play and relaying it to me directly (instead of like some, putting me on hold whilst they did another row of knitting or a few more words on the crossword) so I am happy with this and will definitely be using STO Racing Products in the future. Thank you Adam Turner and STO Racing Products. John
Been pushed about here and there after the product arrived with several faults because I didn't think I should be the one paying for it to be returned. Bought a scooter, the platform was broken and it didn't 'click' into the upright position that it should have done was told they could send a new platform out but that it was the delivery company that must have damaged the item. Which would have been understandable except it was obviously careless packaging on their part. Cam in a huge box though which allowed a lot of movement of the product so maybe it was thrown around too much. Returns procedure is a lot of a hassle and customer service is rubbish promising one thing then saying another wouldn't use the company again, go amazon at least its free returns when the product is faulty.
I purchased 4 remote control cars via Groupon from this website. The deal was really good value for money, the cars arrived in excellent condition and the prompt delivery definitely mean I will use this website again for any further purchases.
The ordering was easy and the reviews made the purchase far simpler than other sites I looked at. The parcel arrived promptly and in good time despite only being ordered a couple of days before.
The helicopter was ready assembled and all my husband had to do was charge up the battery. He was extremely impressed with the appearance and the instructions for flying and is now just practising!!!!
I bought two radio controlled cars for my twin sons 13th birthday and they love them.
After I had placed my order I realised that I had not checked whether my sons would be able to race the cars against one and other so I telephoned customer services, they were extremely helpful. My sons now want to save up for upgrades etc for their cars and I will definitely be using STO Racing Products again and would recommend them to anyone.
Little ones are useless, middle sized ones even worse, but this beast is huge! Well made and strong. The contra rotating main props give it stability and a small wing span. It just looks great in amongt all the tiddlers.
Ordered a car from a grouping deal and when I went to check out an extra car was added to my order. I didn't mind cause I though it would be easy to retire the product when I received it. I was wrong. I sent it off in the post with the address and a section saying my reason of return on the box. I waited over a month until I finally decided to contact them a bout the situation and after a few weeks of communication with sto they ended up saying they haven't received the product and that I cannot get my refund. I have lost £50 and the car!
I bought a remote control car from STO and owing to the manufacturer's packaging (no fault of STO Racing Products), the transmitter was broken. I got in touch with STO and they dispatched a new one for me without any quibbles.
Very happy with the product and the service I recieved - buy with confidence.
Great service, item and delivery . Order a 4 channel helicopter from this company and simply can't fault them. Returned a week later for my second purchase. and ill be back. thanks guys.
Only downside i was unable to find any spare parts for the Helicopters on there website.
please guys stock up.
Nothing bad to say at all, I did email STO to get the tracking number as it was getting late in the day and I needed to go out, but within a few minutes I had a reply and was able to contact the courier to get an eta. Brilliant service thanks.
A helicopter bought for a Christmas present was used gently, for half an hour in a carpeted room with 8 foot ceiling, before the weight sheared off. Continued use with an improvised weight resulted in the tail breaking within an hour, now it is unuseable and StoRacing are not interested. The helicopter packaging quoted on the website states "Virtually unbustable...roll it, stack it, kick it or slap it, you won't believe how tough it is." If it was even near that tough, they would be surprised to have a complaint and be interested in rectifying the problem.
Storacing have failed to fulfill their obligations under the Sale of Goods Act, and rely upon the fact that it is so expensive to bring about court action that people will not bother. Had I bought this closer to Christmas I would have ensured visa refunded the money and took up the case; unfortunately was organised for Christmas too early.
Following my review I received an email from the company stating that they do comply with the Sale of Goods Act and respect customer statutory rights, however evidence of service I received shows that they do not. Court action would cost more than the helicopter and this is the only reason the company get away with this.
These Guys really helped me out when i had a probem, Goods were dispatched promtley and i live my nitro car, at first i couldnt start it but that was user error, a quick phone call to brett and all was good
Well done guys keep up the good work
Rapid delivery of goods (Air swimmer clown fish). There was a problem with the remote control which I emailed about and received a quick response followed by a replacement shortly afterwards. Very pleased with service and product has caused much amusement in my pub and bunkhouse(Braich Goch Bunkhouse & Inn, Corris)! Am ordering the shark now!
Service so far has been awesome, well done, item delivered within 2 working days. Not had chance to test model yet as is anniversary present for hubby tomorrow. So far so good, if the model is as good quality as the service and delivery, I will be one happy customer. Watch this space
I was impressed by the speed of handling the order, 3 days in all to the north of Scotland and at good carriage costs. There are many companies who charge a lot extra for delivery to North Scotland but not this one, I have to say I was very happy with the transaction and the good price of the wagons, I will definitely deal again here. Many thanks.
I bought an rc buggy but after 2 outings it became faulty. It was kept in perfect condition as described by the manual. I sent a number of emails and phone calls, but eventually got a reply. They basically told me to fix the buggy myself. Then the emails stopped. (If i tamper with the buggy myself the gaurentee would be void). So there returns policy is'nt worth the paper you print it on. I am currently seeking trading standards procedure on the matter. For that reason... i urge no one to buy any product from this company.
I ordered a RC Boat for sons birthday, it developed a fault after only a couple of times. Have e mailed the company twice with regards to returning and they cannot be botthered to reply back. My advice if you have something faulty dispute it with your card company quick as these people dont seem to want to know about any problems.
Trabajo con STO Models, ya que me cuesta casi lo mismo que comprarlo a mi distribuidor aqui en España, pero con la diferencia de que Sto models me tarda unos 7 dias, y el distribuidor de mi ciudad tarda alrededor de un mes.
Dos pegas, compre un piñon y me mandaron el que a ellos les parecio, no el que pedi yo.
Y a la hora de comunicarte con ellos, pasan un poco del cliente.
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