STO Racing Products reviews

STO Racing Products reviews

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Fraudsters going to prison!

In August, I bought two 4 Channel helicopters that were advertised as £89.99 each, but being sold via Wowcher for £14.99 each.  When they arrived, the description on the box was 3 Channel, so not what I'd paid for at all!  I Googled the code and found them being sold on Amazon for around £20!  Nowhere near the £89.99 they were advertised as being worth!  Prior to purchasing, I followed Wowcher's link to STO's web site and there were helicopters for sale at this price, so obviously that's what I believed I was buying, but not what I received!  What I did find was a link to their 'other' web site.  Who has two web sites??!!  This little site seems as if it was set up just to show some fake helicopters that they were pretending to sell to Wowcher customers!

I immediately complained and was asked for my number so that they could call me, and almost two months later, I am STILL waiting for their call!  I have e-mailed numerous times, but am either fobbed off or ignored!

All I want is preferably two helicopters worth 89.99 each, or if they don't have them, then I will accept a refund including ALL postage, and I will not give up until I get this!  Another e-mail is on its way....

UPDATE
I finally received a call from 'Adam' who insisted he'd called numerous times and left messages - he's a complete liar as I have deactivated the voicemail facility on my phone! When I did speak to him, he lied again, saying that the outside box is incorrect and doesn't reflect what's actually inside. Today, I've opened the box and quel surprise, the cheap rubbish helicopters are exactly what's inside! However, after some research, I can see (firstly by the label on the box) that they are affiliated with Scream Wholesale, and the Director of that company, Lester Stacey is going to prison for fraud:

http://www.thisisstaffordshire.co.uk/Stoke-Trent-fraudsters-jailed-pound-1-2m-VAT-scam/story-19637536-detail/story.html#axzz2i6FRAIFJ

AVOID BOTH COMPANIES! Or use at YOUR own risk!
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Lots of exciting products

Bought a nitro car, was delivered on time in good condition. Returned to buy 5 more and again was satisfied. on the down side were out of stock for one spare part i needed, but contacted me when it was back in stock.
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Outstanding customer service

Outstanding customer service from when my order was placed, traced and delivered.

Even when i was unsure of something i contact STO and they were extremely helpful and couldn't of done more for me to make sure i understood how the boat worked.

Thank you for everything!
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Shocking Customer Service! Fautly items, delayed returns procedures

Purchased a Himoto Racing Nitro Truck which was faulty. Customer Service from [Name removed] was awful. Said I didnt know how to start a nitro. Asked to return the item for "inspection" Had to return the item at my own cost. Raised a case with Paypal who refunded me my full money. However I lost out on p and p. [Name removed] would respond after 3-4 days and prolong the whole refund procedure. Had it not been for paypal these guys would have scammed me off my money. Swore never to deal with these cowboys ever again!

Wife recently purchased an electric RC truck from them and everything was fine apart from the battery pack. Asked for a replacment as it was a birthday gift and needed it asap. Didnt reapond for 4-5 days and then pointed me to terms and conditions. So for an 11 quid battery pack I would have to spend 5 quid to send the faulty one back and then receive the new one if they felt ike it. Had a domestic with the mrs for using these Cowboys again!
Beware - these guys email you in a delayed format so it looks like they have emailed you straight away but the email arrives 2-3 days later. Very clever way of covering yourself and delaying the whole process!

Will never deal with these guys again and make sure I pass on the message to all the RC colleagues. Thanks [Name removed] for a great customer service experience!

Their items are cheaper because they are generally faulty and the returns process is such that the customer will always be at a loss.

There is a reason why this business does not sell on Ebay because they wouldnt stand a chance!

Be careful of STO RACING as their customer service is extremely poor and staff are unhelpful. That is why their products are cheap!
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Review by confirmed purchaser

Broken suspension on arrival; no response from storacing even tho I have emailed and sent a picture

I was ready to be happy with the service at storacing. However on arrival there was a problem with 1 of the suspension shafts on the buggy. I have repeatedly emailed and sent a picture but no response. This was an expensive buggy and I am astonished that my emails are not being answered !
Diane Bristol
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Review by confirmed purchaser

Didn't receive the order

2 weeks after placing my order and STO confirming it despatched i had not received the items. Emailed twice requesting tracking number - no response, left messages on the customer service help line twice also again no response. opened a dispute with paypal which finally got their attention and received a full refund immediately. Really is a shame that the parts never arrived as my mate has a damaged model that we can't find parts for anywhere else
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Review by confirmed purchaser

2 faulty items!

Ordered the groupon deal for the radio controlled car. Had the range rover. First item didn't work. Had to go through an extensive returns process and pay £11 delivery charge back!
The groupon costed me £14.95.
2nd car arrived and the same problem!
Customer services was poor.
Only referred me to send item back. If I was to send it then I would of paid £22 in delivery charges. More than the groupon. Decided to cut my losses and never deal with this company again.
Thanks Groupon!
Thanks Adam @ Customer Services!
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Review by confirmed purchaser

James Bond car

Item was delivered on time and in good condition
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RC Remote; Great prices and Quick service.

Two Christmases back my other half bought me something I had wanted for years; a Radio Controlled Tank, a Tiger Tank to be exact, and she went to a RC model shop that had been there years to buy it. My problems were not with the tank but the nasty, inadequate little battery charger that came with it. I was on my 3rd within 4 months when I found the shopkeeper had sold out to a model train business and worked off the net from there on and only appeared to be selling surplus stock.
It was then I started looking for some new batteries and a decent charger that wouldn’t fry on its 3rd or 4th use and over the ensuing months I was getting more disillusioned by scarcity and extortionate prices and one day whilst repeating my pointless task I found what seemed to be just what I wanted at a decent price and even better, good write ups at STO Racing Products. I received an email 18 mins after I placed the order saying the items had been despatched. The batteries arrived the following day and a phone call established the charger was on backorder approx 10 days, the phone call I made after the 10 days resulted in being told my delivery would be in 4 days and being impatient that phone call resulted in me being told “I think it’s been despatched”; it arrived the following morning.
I will say one thing regarding STO Racing Products whenever I phoned to check progress of the charger and allay my internet induced paranoia Adam Turner who I believe I spoke to immediately phoned the supplier checking the state of play and relaying it to me directly (instead of like some, putting me on hold whilst they did another row of knitting or a few more words on the crossword) so I am happy with this and will definitely be using STO Racing Products in the future. Thank you Adam Turner and STO Racing Products. John
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Review by confirmed purchaser

Very Poor Customer Service and Product Quality

Been pushed about here and there after the product arrived with several faults because I didn't think I should be the one paying for it to be returned. Bought a scooter, the platform was broken and it didn't 'click' into the upright position that it should have done was told they could send a new platform out but that it was the delivery company that must have damaged the item. Which would have been understandable except it was obviously careless packaging on their part. Cam in a huge box though which allowed a lot of movement of the product so maybe it was thrown around too much. Returns procedure is a lot of a hassle and customer service is rubbish promising one thing then saying another wouldn't use the company again, go amazon at least its free returns when the product is faulty.
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Review by confirmed purchaser

OTTIMO NEGOZIO

TUTTO OK IL MIO PRIMO ACQUISTO IN QUESTO NEGOZIO,BUONI I PREZZI,SPEDIZIONE OK E VELOCE ANCHE SE UN PO' COSTOSA PER ARRIVARE
IN ITALIA.
CONSIGLIATO!
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Review by confirmed purchaser

Good quality detailing at a decent price

I purchased 4 remote control cars via Groupon from this website. The deal was really good value for money, the cars arrived in excellent condition and the prompt delivery definitely mean I will use this website again for any further purchases.
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Review by confirmed purchaser

Great products, great service and great prices.

Top quality products sent very swiftly indeed.
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Review by confirmed purchaser

Helicopter Heaven

The ordering was easy and the reviews made the purchase far simpler than other sites I looked at. The parcel arrived promptly and in good time despite only being ordered a couple of days before.

The helicopter was ready assembled and all my husband had to do was charge up the battery. He was extremely impressed with the appearance and the instructions for flying and is now just practising!!!!
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Review by confirmed purchaser

Fast delivery, great customer care in a word "Fantastic".

I bought two radio controlled cars for my twin sons 13th birthday and they love them.
After I had placed my order I realised that I had not checked whether my sons would be able to race the cars against one and other so I telephoned customer services, they were extremely helpful. My sons now want to save up for upgrades etc for their cars and I will definitely be using STO Racing Products again and would recommend them to anyone.
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Review by confirmed purchaser

RCINDOOR HELICOPTER

BOUGHT A TWISTER PRO, GOOD PRICE AND REALLY QUICK DELIVERY.........WRONG COLOUR THOUGH!!!

WILL ORDER FROM THEM AGAIN THOUGH.
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Review by confirmed purchaser

DO NOT WASTE YOUR MONEY

Think twice, if product is delivered faulty then you have to pay to return it, you then have to pay to have it re-delivered to you, disgusting service!
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Review by confirmed purchaser

Hellova Hellicopter

Little ones are useless, middle sized ones even worse, but this beast is huge! Well made and strong. The contra rotating main props give it stability and a small wing span. It just looks great in amongt all the tiddlers.
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Review by confirmed purchaser

Got ripped off

Ordered a car from a grouping deal and when I went to check out an extra car was added to my order. I didn't mind cause I though it would be easy to retire the product when I received it. I was wrong. I sent it off in the post with the address and a section saying my reason of return on the box. I waited over a month until I finally decided to contact them a bout the situation and after a few weeks of communication with sto they ended up saying they haven't received the product and that I cannot get my refund. I have lost £50 and the car!
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Review by confirmed purchaser

Great service

Really speedy service. Great!

STO Racing Products Details

About this company

STO Racing Products was set up in 2002 by a dedicated businessman to provide the UK’s first reliable source of everything RC. Here’s what makes STO Racing Products different: We hold parts in stock so you get them fast. Unlike many of our competitors, you don’t have to wait while we try and buy in what you need from somewhere else. We have huge supplies of the commonly bought items, such as electric models, nitro models, brushless models, boats, planes, helicopters and much more, 98% of our orders are delivered from our state-of-the-art warehouse. Keep you in the picture about the progress of your order at all times so you know when your bits will arrive. We are authorised stockists and only sell brand new, genuine parts from top quality brands. You can be sure you’re getting the real thing, not an inferior fake. We love what we do, so we only stock products that we have tried out and trust. We know about remote control toys and are on hand to give you any advice you need. We’re always happy to help, both before and after you buy. We aim to offer the best value prices. Any discounts we negotiate, we pass on to you.

Visit STO Racing Products

Contact information

Call us on: 0800 066 3050
We live here: Scream Distribution Centre, Ollerton Business Park
TF9 2EJ Childs Ercall
United Kingdom

Category

STO Racing Products is ranked 7 out of 7 in the category

STO Racing Products is ranked 14 out of 14 in the category Toys & Games

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