The site has stores within itself. I made a purchase in September. At the end of october I had tried to contact the individual store because i had not received my package, they told me to wait a little longer because it does take longer to deliver to other places. It is now December and I tried to contact the site's customer service. I got an email saying if it has not been over 45 days i can file a dispute. It had been over 45 days so i asked if there was another way to fix the problem, still no reply. I'm still waiting to get a refund, or even my package. Ridiculous.