I do not even know how they could list Strawberrynet as a reputable site look at all the warnings below!!!
I bought La Prairie skin care to the tune of 200.00 for the stress cream and 170.00 for serum. BOTH WERE FAKE. Neither smelled like the real deal, or looked like it when I opened it, or felt like it (they have a new fragrance smell and I compared it to some I still had left.) I took it to a place that sells the product and they agreed that it was a fake. I am so angry, I have been shopping with them for years thinking what i bought was the real thing, and it wasn't. Either they have changed hands or they are now cheating.
I PROMISE YOU 100% IT WASN'T REAL.
Don't risk it. My credit card wouldn't even process the transaction. It said it wasn't a reputable site, but I forced it as I thought it was the real deal from "experience". Sorry I did. I have tried over and over to return it, but they keep sending messages back like they don't understand me. BEWARE!!!!!!!!!!!
Bottom line is, there is no deal :-( I tried fragrance.net too and they sent me the eye and lip cream without the silver seal on it so I knew right away that was fake. UGH. Guess I will have to buy it at the department store...SO EXPENSIVE but at least its the real thing.
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I ordered a Clarins eye cream for £22. I usually buy a product by comparing prices and strawberrynet came out the cheapest. Placed the order but did not notice any small print or wording saying there would be charges to UK customers. After a week or so I traced the parcel and the tracker said it was dispatched. Another week went by still nothing. Tracker then said it was at a local delivery unit waiting to be delivered. After nearly 3 weeks I came home from work to find a Post Office 'unable to deliver' postage fee needed for customs of £12.50. I could not believe it. Rang strawberry net and got a couldnt care less attitude saying i should have read the small print!!! He then told me to go to the post office (which was on the other side of my city and would cost another £5 in petrol) either pay it and at some stage they would refund. Or tell the post office i didnt want it. I did not want to pay more money when i did not think I would get it back from them. So I havent collected it. They can shove it. DO NOT USE. RIP OFF MERCHANTS !!!!! Very disappointed. Have lost £22 for nothing.
I recently ordered a few items from strawberrynet.com and one of the items I ordered was fake. The bottle and the box had different batch numbers on and it was shrink wrapped 'by the manufacturer'. This could never happen with a genuine fragrance. I have ordered other items and have placed orders in the past where I received the real deal though (not just because the batch numbers matched - I could tell they were genuine). Sometimes you will be charged VAT by the Post Office and they keep your item until you pay! I was charged around £20.00, but strawberrynet kindly pay these charges for you if you send them a photo of the customs notice on the box. They also refunded me promptly for my fake item, but they insisted it was genuine and they refund you anyway if you are not satisfied with your purchase. I would consider using strawberrynet again because they sell items I cannot find anywhere else. I will have to play by ear and just wait to see if any future purchases are genuine. They are the cheapest place online to buy a few of the fragrances I want, but I would rather pay more to have the peace of mind that my item is genuine. I will only buy from them when I can't find an item elsewhere.
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Ordered a certain high branded perfume for the mrs. First time using Strawberrynet and I was a bit hasty in ordering. As a UK customer, only later I realised there is potential for custom charges. Was a little worried so attempted to cancel but of course the package had been dispatched (no problems with delayed response from customer services; response within the hour). However I noted that Yodel were due to deliver which did make me wonder if it was coming from Hong Kong or within the UK.
Sure enough, delivered today from Yodel UK. Ordered on Sunday, shipped on Tuesday, delivered on Thursday. No customs charges at all. Perfume has been wrapped in gift wrap which is a lovely touch. Opened carefully, perfume box still in plastic sealed packaging. Free item (some sort of Maxfactor lipstick product) as well for the mrs which is a bonus.
Ordered a 'makeup' item aka facial moisturiser/sun protection as the website stated that a perfume only international delivery would be charged unless I ordered a makeup item to the order. Not sure that is the case as it was delivered within the UK.
However not complaining as perfume was to start with £12 cheaper than in department stores but then in top a 16% discount (10% special + 5% first order + 1% off for 2 items ordered) and free delivery, I've still saved £12 with 2 free products to boot.
Seriously very impressed. Will encourage the mrs to use the website. Well done StrawberryNet, seems like theu have updated their game (in the UK at least?)
Email of thanks to Strawberrynet seems to confirm that the package came shipped from Hong Kong which is tres impressive.
Nu al verschillende keren besteld en altijd tegen zeer scherpe prijs. Twee keer gehad dat ik toch douane kosten moest betalen, en Strawberrynet heeft deze beide keren zonder moeite en binnen 1 dag terug betaald.
I would never use this company again. My produce took ages to arrive, was delivered to the wrong address, customs charges were added, I sent several emails to complain and was ignored. Since they tried to deliver to the wrong address, my package is now sitting in a warehouse at the other side of town so if I want it (which I don't any more) I have to trek across town for it. Plus there are customs charges - the product cost £44, another £16 was added for customs charges so it would actually have been cheaper to buy at the shops.
I've emailed several times to get a refund but am being ignored. Their customer service is dreadful. Several weeks on and still no refund.
Super god service! Jeg har bestil derfra et par gange. Og ja der penge at spare de har tit tilbud!! hvilket man altid får af vide i form af en email!! Og det har altid kommet inden for få dage. Der har aldrig været problemer med produkterne. De gange jeg har fået pakker derfra har der været en gave med rigtig lækkert! :)
Please read many reviews on other sites regarding this company. Many customers have been overcharged, not refunded for incorrect items or been scammed. I used the site in the past and had no issues or to pay customs charges. On this occasion, I was asked to send a scanned utility bill in order to process my order, despite my transaction going through online. Most sites use vericard system etc. I sent the copy but my order was delayed anyway and only when I wanted to cancel it was the product miraculously despatched on the same day. I waited almost 2 working weeks for the product delivery and was then lumbered with a customs charge, almost half of the product price. In summary, not worth the hassle, use other sites to order your products or buy on high street as it may be cheaper in some cases.
Jeg har bestil derfra et par gange. Og det har altid kommet inden for få dage. Der har aldrig været problemer med produkterne, undtagen en gang hvor jeg havde bestilt en eyeliner fra Elizabeth Arden hvor du bruger en pensel også selve "eyelineren" er ved siden af. Penslen var i pakken undtagen eyelineren. Jeg skrev så til dem og fik svar næsten med det samme. De beklagede og sendte en hel ny uden jeg skulle betale noget som helst! Og det gik endda hurtigt. Tror ikke de har noget at gøre med at det hele ikke var i pakken. De kan jo have fået den sådan. Men om det var deres fejl eller ej, så håndterede de det godt. Og jeg fik mit produkt uden videre problemer. Det er da god service! Jeg kan virkelig anbefale dem. For de er gode at handle ved også når der er noget man er utilfreds med. :)
Last week I placed an order and I accepted charges in USD (shipment made to the US). Strawberrynet.com charges me in EUR - but the "Grand Total US$" is stated as USD in currency. This means a difference to me of approx. 16$USD. I have tried explaining this situation to Strawberrynet.com but all I get is standard e-mails asking me to change country site etc. To me it does not explain the change in currency and I did not accept charges in EUR. Once charges have been made to me creditcard it can not changed is the feed back from Strawberrynet.com.
Har handlet hos dem nogle gange og har som sådan været godt tilfreds, MEN efter at de har i lagt samtlige afgifter ind i deres priser er det lige der det ikke kan betale sig på ret mange af deres produkter.
Levering er fin, man skal dog påregne en noget lang leveringstid.
Det er kanskje et godt utvalg med lave priser, men det hjelper lite med så lang leveringstid. Jeg ventet i 2 mnd (!!), og når jeg endelig fikk pakken fant jeg ut at jeg manglet flere ting. Dette hadde dem ikke tatt seg bryet av å informere om tidligere, selv om jeg hadde mye kontakt med firmaet i mnd før jeg fikk pakken min.
Skal aldri handle her igjen, anbefaler andre også å finne en annen side.