Legal trap

As stated by other reviewers, this company will make a legal dispute out of your account the minute you decide you no longer need their services. This is a classic case of using debt collectors to bully their customers for a ridiculous amount of money that would still be substantially cheaper than defending a legal case.

Streamline.net WILL NOT give you the option of cancelling your services
Streamline.net WILL NOT help you regain access to your account in order to see what's going on in your account
Streamline.net WILL NOT send you a bill
Streamline.net WILL send your case to debt collectors in spite of keeping your from using the service they claim to provide
Streamline.net WILL continue to claim that they are providing a service and charge you, even if you inform them that you wish to cancel your account

The payment option appears to be pay-forward, whereby if you don't pay, the service gets cancelled. THIS IS NOT THE CASE - Streamline.net will force your account into continuing, and block you from making changes or cancelling the account.

This company is very obviously nothing but a legal trap. I cannot recommend getting involved with Streamline.net in any kind of way. This is a case where representative action would be appropriate.

Tim de Ferrars and David Pickles found this review useful

Certainly incompetent, maybe crooked

Avoid Streamline.net. They created an account that I could not log into or cancel, then automatically renewed it, sent me a bill, and set their lawyers on me. Their service is appalling - just a string of mistakes, lousy service and poor communication.

Alfred E Euphemism found this review useful

Stubborn, difficult and would rather use a debt collector than sort out the problem!!

So, SO bad for customer service. We had a club website and the web guy left and 6 years later the account ran out. We received a letter saying money was overdrawn on the account so we went to pay it off and renew the subscription but because we didn't have the details we couldn't. Spent 6 months calling them trying to sort it out but we never could actually pay it off because they were being ridiculously stubborn after we gave ample proof that it was our account, through the university.

So then they send DEBT COLLECTORS to get the owed money despite the fact that they REFUSED to allow us to repay it!!!!!

NEVER use this company. They will screw you over just because they can.

Alfred E Euphemism and Tim de Ferrars found this review useful

APPALLING COMPANY, USE 123-REG.CO.UK INSTEAD

These punks are really the bottom of the barrel..I use to use them a few years back and they were ok, but recently they have become so rude and incompetent that I am immediately moving all my business to 123reg...The streamline Webmail is the biggest joke, it doesn't even work properly, and does not support Chrome, you know that browser that is no1 right now....losers

Avoid at ALL costs

Streamline are useless, plenty of of down time, not so much up time!

They also never get back to me via support tickets!!!!!

I would not recommend them, in fact I would advise others to avoid them.

I hope people read my review, just google "streamline refund" and you'll see all of the issues.

Terrible and Not Recommended

I joined streamline.net on a trial basis, I had to put my card details in, but expected to be informed that I would be charged for an automatic 2 year subscription. I was away on holiday when the funds were taken, so as soon as I got back I decided to make the call and try to get the money back.

I got put through to a call centre, where English was NOT their first language, the person on the telephone informed me that a full refund would be made. This did not happen, I received a reply via a support ticket telling me that I will not receive a refund but they can cancel my account, so I said that's pointless and I do not want to waste the money so leave it. I tried and tried numerous times to get my money back to no avail.

Now two years later after forgetting that I had subscribed back then I have been charged YET again. I personally work in a role with customer accounts and we MAKE NOTES on their accounts whenever they call, so if streamline who as a hosting company should have the resources to have this available, should have notes to say I DO NOT WANT THE HOSTING. Anyone with half a brain would think to inform me of the upgrade coming up, but that didn't happen.

I've now spoken to them over the phone after having my support ticket ignored, and they have informed me "yes we do have a note on your order that in 2010 your requested to cancel"

Still no reply, so I have resent my support ticket, I don't know what else I can do? I've lost another £200.00 to this company. I seriously hope I get my money back. I will be speaking with trading standards about this, as they are not providing the customer support I'm apparently paying for.

Alfred E Euphemism found this review useful

Good

I use streamline to host my company website and have found it very reliable, the site building sorftware is very user friendly enabeling even a novice like myself to produce a very profesional looking site.

Highly recommended.

Fast and reliable. Would highly recommend.

Awful service, hosting and support

A terrible provider who provide little help when things go wrong.

1, wouldn't correct IIS errors and would suggest it's a problem with the site (when clearly not)

2, wouldn't respond to tickets when sites go down until they're up (or mysteriously reappear) and deny any downtime

3, would disable paid for addons randomly

4, very very difficult to cancel an account with - will not respond to cancellation ticket requests

Alfred E Euphemism found this review useful

Awful!

Awful customer support, they dont understand English or care... I wont waste my time with the rest of this review other to say that UNDER NO CIRCUMSTANCE should ANYONE use them!

Utterly Disgraceful!

VERY BAD TECH SUPPORT

SPAMMED like crazy - had tons of bouncebacks to our addresses - Tech Support had NO idea & couldn't even understand the problem. We have 20+ domains with this lot - would NEVER use them again - the one time we needed help - they were useless! going to transfer our domains away from them! I've also sent this to press@streamline.net

GREAT COSTS, BUT PROVIDE ABSOLUTELY NOTHING

In my opinion, they're actually fraudulent. I have had so many issues, and have found their support to be absolutely terrible.

As said previously, they're a benchmark for how badly a company can run.

I have paid two years in advance, and have never managed to get a refund!

Unacceptable experience

In my opinion, these are the worst hosting providers in the world.

They should be used as a benchmark for how to run a company badly. Their hosting is slow, and uses outdated technology, but their service is where they really go to town. Any issues are greeted with contempt, and I've been regularly told that I'm wasting their time. Do a search on google to see how they use customer credit card information, you might be shocked. They have a ‘bill first, ask questions later’ policy which relies on customers being very wary of charges on their statements.

Do you want a fast, reliable service with excellent customer service? Then don’t use Streamline

Not a company to deal with in any way. Avoid. Run. Never come back.