What can I say, I sit here (once again) waiting for a scripted and useless support ticket system (hosted offshore) to help me do absolutely nothing.
Streamline.net have provided since day nothing short of the absolute worst service & performance I could have possibly ever considered - and they then went one step further.
The shared MySQL databases are horrendous - we're talking around 6 - 10 seconds for a standard fresh Wordpress site to show up and from their 'control panel' (which is a joke - the only thing you can do on it is spend more money) you can't really change or access anything.
I tried to add an SSL cert to my site - they said I can't do my own and I need to buy through them (at £25) for a shared SSL that doesn't secure my site but instead gives me access to a 'shared' secure folder? Absolutely useless.
My uptime over the last 4 months has been measured as only 85%, the servers are slow and over loaded, the support is non-existent, the features are limited, the cost is ridiculous...
When we had problems with their MySQL databases (which were far too busy to handle the traffic) they suggested moving everything across to a new MySQL Database - handy when you have 10 sites running multiple Wordpress installs and thousands of tables!
Literally every time I think they can't get worse they manage it. An absolute shambles.
It's too late for me, but honestly - save yourself. Don't get tied into their contract which (you'll see from other reviews here) is absolutely impossible to get out of.
Don't go near them - even with a 25ft bargepool mounted to a crane boom - stay well away or you and your business website will regret it for ever.
Absoloutely terrible, Unhelpful and rude on every occasion i've spoken to a member of staff, Unwilling to help, Keep changing their story about the money that they owe me, and are trying to charge me more than £500 and i didn't have an account for more than a week! if I could give zero believe me I would've done, STEER CLEAR OF THIS UNHELPFUL UNPROFFESIONAL COMPANY
As stated by other reviewers, this company will make a legal dispute out of your account the minute you decide you no longer need their services. This is a classic case of using debt collectors to bully their customers for a ridiculous amount of money that would still be substantially cheaper than defending a legal case.
Streamline.net WILL NOT give you the option of cancelling your services Streamline.net WILL NOT help you regain access to your account in order to see what's going on in your account Streamline.net WILL NOT send you a bill Streamline.net WILL send your case to debt collectors in spite of keeping your from using the service they claim to provide Streamline.net WILL continue to claim that they are providing a service and charge you, even if you inform them that you wish to cancel your account
The payment option appears to be pay-forward, whereby if you don't pay, the service gets cancelled. THIS IS NOT THE CASE - Streamline.net will force your account into continuing, and block you from making changes or cancelling the account.
This company is very obviously nothing but a legal trap. I cannot recommend getting involved with Streamline.net in any kind of way. This is a case where representative action would be appropriate.
Avoid Streamline.net. They created an account that I could not log into or cancel, then automatically renewed it, sent me a bill, and set their lawyers on me. Their service is appalling - just a string of mistakes, lousy service and poor communication.
So, SO bad for customer service. We had a club website and the web guy left and 6 years later the account ran out. We received a letter saying money was overdrawn on the account so we went to pay it off and renew the subscription but because we didn't have the details we couldn't. Spent 6 months calling them trying to sort it out but we never could actually pay it off because they were being ridiculously stubborn after we gave ample proof that it was our account, through the university.
So then they send DEBT COLLECTORS to get the owed money despite the fact that they REFUSED to allow us to repay it!!!!!
NEVER use this company. They will screw you over just because they can.
These punks are really the bottom of the barrel..I use to use them a few years back and they were ok, but recently they have become so rude and incompetent that I am immediately moving all my business to 123reg...The streamline Webmail is the biggest joke, it doesn't even work properly, and does not support Chrome, you know that browser that is no1 right now....losers
I joined streamline.net on a trial basis, I had to put my card details in, but expected to be informed that I would be charged for an automatic 2 year subscription. I was away on holiday when the funds were taken, so as soon as I got back I decided to make the call and try to get the money back.
I got put through to a call centre, where English was NOT their first language, the person on the telephone informed me that a full refund would be made. This did not happen, I received a reply via a support ticket telling me that I will not receive a refund but they can cancel my account, so I said that's pointless and I do not want to waste the money so leave it. I tried and tried numerous times to get my money back to no avail.
Now two years later after forgetting that I had subscribed back then I have been charged YET again. I personally work in a role with customer accounts and we MAKE NOTES on their accounts whenever they call, so if streamline who as a hosting company should have the resources to have this available, should have notes to say I DO NOT WANT THE HOSTING. Anyone with half a brain would think to inform me of the upgrade coming up, but that didn't happen.
I've now spoken to them over the phone after having my support ticket ignored, and they have informed me "yes we do have a note on your order that in 2010 your requested to cancel"
Still no reply, so I have resent my support ticket, I don't know what else I can do? I've lost another £200.00 to this company. I seriously hope I get my money back. I will be speaking with trading standards about this, as they are not providing the customer support I'm apparently paying for.
I use streamline to host my company website and have found it very reliable, the site building sorftware is very user friendly enabeling even a novice like myself to produce a very profesional looking site.
SPAMMED like crazy - had tons of bouncebacks to our addresses - Tech Support had NO idea & couldn't even understand the problem. We have 20+ domains with this lot - would NEVER use them again - the one time we needed help - they were useless! going to transfer our domains away from them! I've also sent this to email@example.com
I was owner of a website that I no longer needed and they took £90 out of my account by accident and it took 7 days to be retirned despite saying 48 hours.
Then took £126 out for the continued subscription of my account. I failed to let them know I no longer wished to continue with the hosting. I let them know 1 week after the dealine and then told them not to take the money out because the website team had dispanded and I could not afford to keep the website going myself. 3 days later they took the money and said that they would take the money and then they could discuss matters further (The account had to be brought up to date) When they recieved the money they refused to let me have it back and would not take a few £'s for the time I had let them down by not letting them know I didnt want the account (1 week!!!)...
Do not join this company if your looking for a website that keeps you informed and the phrase "Customer is always right" according to the manager of returns thinks that his does not apply in changes of circumstance... :-(
In my opinion, these are the worst hosting providers in the world.
They should be used as a benchmark for how to run a company badly. Their hosting is slow, and uses outdated technology, but their service is where they really go to town. Any issues are greeted with contempt, and I've been regularly told that I'm wasting their time. Do a search on google to see how they use customer credit card information, you might be shocked. They have a ‘bill first, ask questions later’ policy which relies on customers being very wary of charges on their statements.
Do you want a fast, reliable service with excellent customer service? Then don’t use Streamline
Not a company to deal with in any way. Avoid. Run. Never come back.