Streetshirts reviews

Streetshirts reviews

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Ignorant

I have been using Streetshirts for a very long time now, and it's very rare that I am ever disappointed with the results, recently however, the performance has dropped significantly. With mine and some of my friends orders, they no longer meet their dispatch guarantee when a few years ago they would, every single time!

This time around, I was unable to log into my account on the website for reasons unknown (I think it's something to do with email addresses being case sensitive, which should be looked into also), so I had to make an order as a guest, which I don't like doing since I can't review my order on the website, but I needed the shirt for a set date (which by the way, passed over a week ago now, so the shirt is no longer necessary...) so I had to make do.

The order was dispatched several days later than their usual guarantee, and I can appreciate that if they're very busy and struggle to meet demands, but this was just ridiculous. On top of that, the shirt simply never arrived. This order was made over a month ago, and I have emailed multiple times which were ignored, until I get redirected to the help-desk site, to which a man named Daniel simply said to contact them again if the shirt hasn't arrived, which I already stated... Daniel's reply was 12 days ago. I replied TWICE, once 11 days ago and again 6 days ago, to which I have had no response.

This has been the worst experience I've had with Streetshirts and has put me off ordering from them again. I can appreciate that it is hard to meet demands sometimes, but ignoring your customers, particularly regular customers like me whom have spent hundreds of pounds on products in the past, is not an acceptable way to behave. The help-desk feature is supposed to HELP sort of issues, but it's just another way to get ignored it seems.

I do not appreciate paying money for something that I never received, and I hate being ignored for weeks on end even more. I will re-write this review when my problem is finally resolved, if it ever gets resolved, which looks pretty doubtful to me.

Edit: In response to the reply from StreetShirts. Thank you, I am grateful for the reprint, but as already stated, the shirt was needed for a set date which has since passed. I can appreciate that it's not your fault if something gets lost in the post, but at the same time, leaving paying customers waiting for such a long time to get any kind of response just isn't good.

I am unaware of anybody else contacting me about the problem, I have received no emails or responses to the helpdesk website.
www.streetshirts.co.uk

Reply from www.streetshirts.co.uk

Hi Andrew,

We are sorry to hear that your order was delayed in getting dispatched and became lost within the mailing system. Secondly we apologies for the delay that occurred in us responding to your support ticket, however another member of our customer services picked up on your unresolved ticket that hadn't been replied to. She issued a reprint and your order is currently awaiting to be pressed, and should be with you shortly. I will also be emailing you a voucher as we failed to meet our estimated dispatch date.

With regards to the issues you encountered on our website, we apologies for having to use our guest checkout. However our new account feature on our new website will allow you to access all previous designs linked to your email address, including those designed as a guest. They will all be available to be customised and purchased. New features such as this are being released as a result of our customers feedback. If you have anymore suggestions such as the case sensitive email issue, then please don't hesitate to let us know.

We apologise for any inconveniences the delays may have caused.

Kind regards,
streetshirts
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Genuinely very impressed

I usually am not one to take time to write reviews, but on this occasion I make an exemption.

I was genuinely very impressed; start to finish. Creating the online design was very simple, the design function (of getting rid of the excess background/cropping) was fantastic. It was my first self design, so this was very much a prototype my end, and with the help of a voucher code the cost was very cheap.

The shirt arrived very quickly, professionally packaged. The t-shirt was heavy made, quiet a generous size fitting, and the printing spot-on.
I was kept up to date with despatch info.

Being very happy with the service, I will most definitely be using Streetshirt again soon.

Many thanks,
Bally Singh.
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Very poor service, Streetshirts completely malfunctioned from start to finish, thank God I paid by credit card because I have had to make a claim to get my money back

What a shambles! After I placed my order and paid in full for my new staff uniform (with three weeks to spare before our grand opening) I was given a dispatch date which was three days later. They advertise next day delivery but I wasn't going to be picky, so I waited patiently for my parcel to arrive. I made a very polite phone call a week later, enquiring into the whereabouts of my shirts and I was told there was a bit of a back log. I gently pointed out that I did need my staff uniform for our open day the following week and I was assured that they would arrive in time. Needless to say, they didn't and I made several frantic phone calls up until that date but I was being told there was a problem with the suppliers. Anyway, our open day went ahead without any smart uniforms, I was not happy. The shirts finally arrived the following week, and imagine my dismay at discovering they had missed out half of my company logo (the text bit that actually tells people what the name of my shop is) on all of the batch. The logo on the back was also placed very low down the shirt which looked ridiculous. I telephoned again and was sent a returns label so that I could get the shirts back for reprinting, To cut an endless story short, They received the shirts, I heard nothing, I emailed asking what was happening, they emailed saying a full refund would be made. I still heard nothing (weeks and weeks have now passed) except automated reply emails saying how fabulous the new Helpdesk is! I email twice more, getting more and more irate at the way I have been treated, still nothing. Thanks a lot Streetshirts. You had my money for a more than a month, and I was forced to go to my credit card to claim it back.

ADDED: I have just read some of the other reviews and agree totally with the other customers who have queried the dodgy looking 5 star feedbacks. One after the other are from all parts of the US, what is that about? Don't they have any t-shirts printers in America? It seems very suspicious that so many Americans would order from a British website.
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I love how different this company is!

This company isn't just any ordinary tshirt printing company you would find online or in store. There isn't a restriction unlike other stores on where to put the design you want on your shirt. Plus, their 3 for 2 deal is outstanding and hard to beat!
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Take positive reviews with a pinch of salt

UPDATED 11/11/2013
Here's Streetshirts solution to the previous negative reviews:

1. Cease trading as one ltd company.
2. Sell the assets to a new ltd company under the control of the same directors.
3. Close your Twitter account and Facebook page.
4. Hey presto the slate's wiped clean.

No more negative feedback cos they all refer to a completely different company.
============================================

I'm sorry, but I just can't stand by and watch all the obviously fake positive reviews appear about how wonderful a company Streetshirts is. Especially when they suddenly appear in one big chunk, sound generic and lack the real detail and tone of voice you'd expect from genuine customers.

While I ultimately received my order - albeit over a week after it was tagged as dispatched yet postmarked only the day before - Streetshirts' work is nothing special: my logo was too small and some letters were ripped yet passed so-called quality control. I subsequently took my remaining t-shirt order elsewhere and had a proper printer do the work.

For real insight into Streetshirts do a quick search on Twitter to see customer after customer complain about shoddy work, late orders and orders that never arrive, while Streetshirts continually make excuses.

There are plenty of other t-shirt printers out there. You can start by using some of those highlighted on the right-hand side of this page. But don't bother with Streetshirts, they're cowboys.

UPDATED 17/09/2013
See what I mean? What are the odds of five first-time posters all from Sri Lanka posting positive reviews within minutes of each other?
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Creativity!

When I first visited street shirts, the design

of the website really stood out and wrapped me

in. It was easy to read and they have a lot of

great features. You can make your own custom

tee shirts and even hoodies, plus they dont

restrict where you can place a design. The

shirt is your canvass, express your creativity

to the fullest anywhere on the shirt.
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Beyond Amazing, I need more stars!

Very rarely is the experience so perfect from an online store, from the website experience through to customer service, speed of delivery and quality of the product. Street Shirts far exceeded all of my expectations - the shirts were amazing and the service was unbeatable! I would recommend this service for everyone, whether they were looking for something similar or not!
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Excellent Service

Very pleased with Streetshirts. Ordered 36 shirts as giveaways for my small business. The service was quick and polite, the price was competative, and the quality of the shirts was great. Will order again!
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Great service, speedy and loved the shirts

Shirt colours were vibrant and looked great. I needed the shirts quickly as i was only visiting for a wedding. Hen party ladies looked hilarious in their matching tees ;)...will definitely use again, good price and great results.
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best design website ever

The website made it so easy to do as my young heart desired. there were no boundaries so I felt free to express myself and have a little fun too. FYI the design I made is super cute. ;)
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Don't even deserve one star

Unfortunately there is not an option to give no stars, if there was streetshirts would be getting no stars.

Shirts ordered 8 weeks ago! Nothing... No shirts and no refund

I have today reported Street Shirts to Trading standards....I urge others to do the same!
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Trendy Tees

Street shirts has awesome discounts and fast shipping. Best online custom design website I have found. Great quality printing for a very reasonable price.
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Fantastic T-Shirt

The design of Streetshirts is really so fantastic. I use them for my regular use. They deliver T-shirts within a short time.
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Love our custom tshirts!!

I used them to design custom t-shirts for our travel soccer team and parents. Loved them! Their design tool was extremely easy to use and the shirts made our team extra unique both on the field and off! Thanks!!
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Spectacular web site

I logged onto street shirts and i was so surprised to see this site it was absolutely brilliant the colors were popping out and the UI was eye catching. This site was really an amazement to me not just because the UI was good but also the designs that could be put on the shirts.
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Excellent Service

The service they provide is quite exceptional. From their website i designed the t,shirt just as i wanted, which saved me a lot of time and money. They delivered the product right on time.
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Great Product, Good Turnaround

Needed a few promo tshirts for an event I was participating in. I've used some other online tshirt printing companies before and googled to find something different. (Didn't care for the prices of the other companies). I was honestly shocked that I ended up designing a shirt with a company out of the country. However, the tshirts came in 2 days earlier than expected. My only concern was that it did take about 2 days for customer service to respond to my inquiries but other than that, but they were very helpful when they did respond. Everything was pretty good. The color of the tshirts and the image have actually retained after 2 washes.
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Thank you so much!

Thank you so much for my recent purchase. Your shirt made me look so unique at the latest art festival I went to in town. The prices were low enough for me to afford on my limited budget, and the quality will last me many more outings! Thank you again, I will spread the word to my friends!
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Perfect

This website aloud me to order custom t shirts for my entire family reunion. It was so cool seeing everyone wearing the same shirts. Thanks Streetshirts.
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Cool!

Custom shirts are perfect as a gift!
I purchased some for me and my friends ,and also for some birthday and anniversary parties and they looked so good .
They let me design the T-shirt exactly how I wanted and easily. Also , the delivery was quick. Planning to get more. Great experience.!

www.streetshirts.co.uk Details

About this company

Established for 9 years, we are one of the UKs biggest one-off or custom t-shirt printers. We print hundreds of t-shirts a day, and we've served over 100,000 customers. We offer next-day t-shirt printing with free delivery on all orders.

Visit Streetshirts

Contact information

Call us on: 01133203122
We live here: Unit 5 Sancorp Business Park, Leeds Road
BD3 9TJ Bradford
United Kingdom

Category

Streetshirts is ranked 20 out of 22 in the category

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