I have now bought from Strings Direct four times and each time it has been an excellent experience. On one order, I made an error and fired off an e-mail to explain my mistake - asking if my order could be changed. Not only did they catch my mistake and change the order - they even got the revised order out on time. I can't offer enough compliments for these guys. They are really on the ball!
i have just bough a yamaha guitar from strings direct and what a great service, my first dealings with them. i bough an ex demo guitar from them at a well reduced price, and after i had ordered the guitar they phoned me to say there was a small mark on the back of it, so he sent me an email of a picture of the mark to check it was still ok to send, i said ok and he reduced the price by a further £20, now thats what i call a five star service!
My order was in stock, I ordered at 3:05 pm (5 mins after their post deadline)
I received confirmation of despatch at 3:35pm same day and my order arrived next morning.
This is my second order with the company (first was three months back) and I'd have no hesitation in recommending Strings Direct to anyone.
Thanks for the great service!
Great company with fantastic products on offer and customer service. Unfortunately the postal service lost my package but Strings Direct dealt with it quickly and well. I loved the service that Strings Direct provided. Amazing!
I was really impressed with the service I received. One of my items was out of stock. I was immediately contacted with a number of options on how to proceed with my order.
Subsequently I was contacted as soon as the item came into stock, and again when it was despatched (which was the same day).
It is the little things like this that means that customers like me will return again.
The items that you would expect to be cheap from a mass buyer are cheap, but its more about the random things that are over priced. £10 for a 1m length of grip tape where you don't get the reverse. At least label it as 50cm as you will always need the other side.
I've been using Strings Direct for a long time and the service has always been excellent. No complaints at all!
Order was received next day which is a great start. Then when one item was not as it should have been and I emailed to let the guys know, Paul emailed me right back and promised a replacement. That then arrived the very next morning too.
I don't think you can ask for a better service than that. I'll be back!!
Sent me the wrong strings but replaced them the next day.
All in all a good outcome
Great guitar string retailer
Easy to use, quick delivery and great customer service. Have used stringsdirect twice and been flawless both times.
I USED MARTIN BLUEGRASS BANJO STRINGS BEFORE BUT MARTINS HAVE CHANGED TO A NEW TYPE WHICH IS CURRENTLY GETTING BAD REVIEWS FROM REGULAR PLAYERS LIKE MYSELF.I DECIDED TO GO FOR GIBSON LEGENDS WHICH ARE FAR BETTER THAN ANY OTHER SETS I HAVE TRYED.THEY ARE SHARPER AND MORE RESPONSIVE AND HAVE A GREAT SOUND.STRINGS DIRRECT SELL THESE STRINGS.
Order one day, receive your item the next, this is the promise strings direct made and it's the service they delivered. Really, there isn't much more you can say about that. They make a promise and then deliver on that promise, and they don't charge a phenomenal price for the postage. I would recommend strings direct to anyone and everyone.
I ordered the strings and they arrived, what more can I say? They didn't make the strings. I asked for them and they gave them to me in return for some money. The service was good I suppose, they arrived the next day.
Yeah, buy more things from here, I probably will, because it's in my browser history and when I type in "Strings" into the search bar, this website comes up. So, yeah.
Having ordered a triple pack of Martin acoustic strings which the web site stated were due back in stock 2-3 days, I was amazed to receive my order the following day. Strings Direct had sent 3 separate sets instead of a triple pack at no increase in price.Outstanding service, which more were like you.
I have a few unusual acoustics and I was not sure how to repair them without paying a fortune. Throught Stringsdirect I got single strings, as well as sets. Trust me 6 string bass are hard to come by.
I have used them by recomendation from lots of musicians, rock to folk and the delivery is fast, well packaged, always accurat and good quality. I've been rude and never thanked them. To many complain but rarely praise.
Top job folks, I'll keep using you.
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