Stuff U Sell reviews

Stuff U Sell reviews

Excellent
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132 Trustpilot review(s)
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Great company, Great service

Ordered the item and it was delivered really quickly. Would not hesitate to order from again.
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Excellent

purchased a stunning Bracher emden clutch via ebay, the item was as desribed and arrived within a couple of days of purchase
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GREAT STUFF !!!!

In my experiece " stuff u sell" hes been great. I have bought several items and all have been great and as described. I would highly recommend them to anyone ! thanks again and i wont hesitate to buy from you guys again !

Mick..... ebay buyer
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AWSOME!!!!!!!!

just like to say this is one good seller!! everything about my transaction was brilliant!! and yes i would gladly put these people up there with the best of them!! need i say more!!?
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Great seller no problems.

I bought a projector from here and had no problems with them, the goods were well packaged and as such arrived in great condition. it also arrived well on time. I would recommend Stuff U Sell to anyone out there who is thinking of buying from them. Good clean experience. A1 sellers.
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great value

Great value cheapest on ebay will use again
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Efficient and friendly service

Great communication, helpful staff, accurate item description, would use again.
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Excellent shopping experience

Excellent shopping experience !!!
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Fantastic item and great service

Really impressed with this company. I would have no hesitation in buying again from them, it was a great experience all round, and I am a very happy customer.
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very good

very fast shipping,good comunication,for me TOP SELLER,
highly recommended
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good seller

really godd product.It came really fast and im really delitted .
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Faster than fast response!

If you want it fast , you had better go to them, perfect online business model.
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Good reviews from buyers Bad reviews frm sellers. Why?

Still unpaid. Strange how a Prada bag priced on "buy it now" for 95 pounds seems to show me an unpaid return of 1.04 ponds. Half my goods still unsold. Probably 5 months now. My question is why do trading standards allow them to stay in business? My advice remains never ever ever use this company to sell your goods.
Unhappy sellers please email me on:
[sensitive data]
The time has come to take action against these people
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DO NOT USE THEM

This company has totally ripped me off. I spent 360 pounds for them to collect a number of items. A beautiful 6 seater leather sofa that I spent 2000 pounds to buy. They sold it for 143 pounds. I gave them 2 beds and each was only sold for less that 50 pounds or so. Stunning oak funiture. I am VERY angry. I cannot believe people can do this to people. All in all it cost me more for the pick up of the furniture than they are offering to give me back. I lost a beautiful 2000 sofa to this horrible company. When I complain by phone all I got was "Please may I take you details and someone will ring you back." I asked them how much I would get for the sofa and the woman said they sell for around 900 pounds. This to me was already a low low price, but I knew it was second hand now so was not expecting the full amount. BUT a 143 pounds for a 2000 pound sofa is simply a rip off. Very very angry.

Just to add: I spent 360 pounds on collection. And they wish to send me 247.
Stuff U Sell

Reply from Stuff U Sell

Dear Caroline Dunn -
Thanks for taking the time to comment on our service. As an owner of the business, I always take the time to read the comments people leave about our service and investigate what has happened and how we can improve.

We offer a service to sell things on eBay -- collecting your items and storing them in our secure, insured warehouse; taking high-quality photos and writing up enticing descriptions; and using our reputation and pricing strategies to get as much as possible for your items. We're rightly proud that when we researched similar sales on eBay, we got upto twice as much as novice sellers. We sell only on commission so that our incentives are fully aligned with yours to get as much as possible.

eBay is a marketplace, and we can only get what a buyer is prepared to pay for an item. We re-offered your sofa at higher prices 9 times with steadily decreasing reserves (all included as part of the service). With wear and tear, and without a brand to help, it's clearly not worth as much as the £2,000 that you paid for it new. There wasn't one of eBay's 17 million users who thought it was worth more than the £143 we achieved. Indeed, such is the selection available that the average selling price for a sofa on eBay is less than £10 -- and we did considerably better than that for you.

I was concerned to hear that no-one had responded to your complaint, but that turns out not to be the case. I checked our phone records and I can see that in fact you were telephoned by our head of Customer Services the very same day that you called in to complain.

Having reviewed that call, I am sympathetic: you told us that you are in a desperate financial position and are extremely emotional about it. I wish that your goods had been worth more in order to help you out at this difficult time. However, I do not see what more we could have done to help you, and while I understand it is natural to "blame the messenger" I do not think your accusation that we have "ripped you off" is at all fair.

kind regards

David Brackin

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Director, Stuff U Sell
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Great experience!

Very pleased with the service in general! Balenciaga dress was just stunning, arrived safely, in time.
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Excellent service

Bought a beautiful Nigel Preston coat via ebay. Perfectly described, perfect condition, excellent packaging.
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A great service provided

Got a great DVD at a very good price, very good quality of service, quick and free delivery. Can not recommend highly enough. Brilliant
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Very good company, fast delivery, clear and full description of goods.

Stuff you sell rapidly accepted my offer (considerably lower than the asking price) and delivered a product that was exactly as described in the advert, all the minor, asthetic blemishes were accounted for but the product worked perfectly.
Goods were well packaged (but not overpackaged) and arrived quickly.
I am very pleased to recommend this company to anyone with a performance like that.
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Feel like I've been totally ripped off

I left my stuff with them July 2012, before going travelling in November, by which time not everything had been sold. Frankly, I forgot about it. When I remembered in June 2013 and chased them up they said "We were just about to send you a cheque." Really?
Anyway, they raised a total of nearly £150 from the 10 or so objects, which was rather disappointing - but not as disappointing as the fact that I ended up with £27.90 after they took their commission etc! I might as well have sold the one really good item - a baby car seat - myself and landfilled the rest, although of course they did quite well out of it... I won't be using them again.
Just read the other reviews and realised that all the "excellents" are from buyers and all the "crap" ones from sellers - that tells you something. right?
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Stuff U Sell

Reply from Stuff U Sell

Dear Peter Gluckstein -
Thanks for taking the time to comment on our service. As an owner of the business, I always take the time to read the comments people leave about our service and investigate what has happened and how we can improve.

Firstly, I'm sorry to hear that you're not happy with the service. We have worked hard to build our business up over the past 8 years and we would like all our customers to be delighted by our ability to turn their unwanted items into cash -- and at the market value too, rather than having to accept a poor trade-in price.

We typically sell higher value items (we have a small-item minimum of £50 per item and equivalent minimum commission of £16.67). I can see that our initial internal assessment was to reject your items but after a phone conversation with you we agreed to proceed with the sale. With hindsight, we can all see that £150 for 10 items is just £15 per item -- although we do not have a crystal ball when assessing items and you were clear you were most insistent that you wanted the items sold as you were going away travelling.

This area of the business is one which I have personally looked into improving over the past 6 months, and we have a much clearer assessment of items up front now. There is of course still room for improvement, but we would like to give customers our best possible advice on whether items are worth selling using our service. For those which are not, we have a long-standing partnership with Oxfam to donate unsaleable items.

I appreciate your frustration in the time it has taken to get everything sold. Part-way through the sale, before you went travelling, you wrote to us to withdraw some of the baby items as your wife had fallen pregnant. Congratulations. This slowed the sale as some items were withdrawn, and then some time later reconsigned when you changed your mind and asked us to restart selling them, starting the process over again.

Lower value items do tend to take longer to find a buyer and your final item was sold in April. We are required in law to give buyers two weeks to change their mind so your batch closed in May and your cheque was produced and posted out in the May month-end when all payments are processed. This was sent to your registered address - as we were not made aware of a new one - so it needed to be forwarded to you, but I understand has now safely arrived.

Again I am sorry that you were not happy with the service. We took all the hassle out of selling for you -- storing and looking after your items for free, even though a number of circumstances meant that they took a long time to finally get sold. In the final result, we got you a better financial result for you than your suggested alternative of taking everything to the tip (apart from the baby seat) and the useful life of those items was extended, helping to save the environment. We're proud of the service that we have offered.

kind regards

David Brackin

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Director, Stuff U Sell
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Excellent business to deal with, extremely professional

I purchased a pair of sandals , which were dispatched promptly with free recorded delivery as an added bonus.

Unfortunately they didn't suit. The returns process was as easy as the purchase. I would definitely purchase from this business again without hesitation and I would highly recommend to other buyers.

Stuff U Sell Details

About this company

Founded in 2004, Stuff U Sell helps consumers and businesses to sell unwanted possessions and stock through online auctions such as eBay. The company is located in Park Royal (London NW10). Stuff U Sell offers a complete service to businesses and individuals, to help sell items online on your behalf, for the highest price that can be achieved. As an eBay Top Rated Seller and with over 120,000 items sold, Stuff U Sell has a huge amount of experience and offer high levels of service. Stuff U Sell has an expanding customer base, located in and around London, and all over the UK. Customers range from large retailers with excess inventory to clear through to individuals with household items to sell.

Visit Stuff U Sell

Contact information

Call us on: 0871 231 9909
We live here: 8 Commercial Way
NW10 7XF London
United Kingdom

Category

Stuff U Sell is ranked 30 out of 98 in the category

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