As a student at TU Delft, you are offered a dutch insurance through Sucsez. What you are not directly told, is that Sucsez is nothing but a proxy company selling insurances from other providers, such as OOM. I recently had an accident at a vacation, and when I called Sucsez to get help, they told me to call OOM - refusing any kind of responsibility or service. OOM noticed i was not a direct client of theirs - wanting me to call Sucsez for more information. Making me sit in a hotel room with a broken leg, without any knowledge on what to do.
Now, after personally paying for taxi, train and flight home as well as medicine and crutches i am trying to figure out what service Sucsez actually is providing me a part from sending me mail and bills. The lady on the phone could not tell me what service they are providing, and why i should not just buy my insurance directly from OOM. What kind of company is that, and why on earth should i be a client of Sucsez? I am just wondering.