Suncar reviews

Suncar reviews

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1.4
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Daylight robbery

Suncar strike again! Absolute thieveing so-and-so's. They confirmed my rental, then cancelled it at the last moment, then went ahead and took my money (visa debit). The only 2 emails I've gotten from them have been some nonsense about systems being down and finance dept having technical difficulties.
I've been trying to contact the retailer dispute people at my card company but have had no luck so far. I'll be damned if I let them get away with this though.
PLEASE PLEASE no one use Suncar/Decode Car Hire - they are thieves and will rob you without blinking twice.
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Left us without a car at airport with two small childern unless I paid a second time!

I paid in full (luckily by credit card) prior to going away, when we arrived in Athens with our 3yo and 1yo we were told by the representative that no payment had been received and we had to pay again or we couldn't havethe car! Phoned Suncar who said they would sort it out but I had to leave a swiped cedit card slip, next day it was paid in. Couldn't contact suncar once back in UK they only answer international calls. Their parent compay is DECODE CAR HIRE, they debited my credit card in the uk. Once back in teh uk they said it would take 28 working days for the refund, nothing happened but the credit card company recovered funds.
Seems they have done this scam all over teh place but I really feel DECODE CAR HIRE are behind this and advise people to avoid them like the plague too!!!!
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big time rip off

Like many others we have been ripped off too.

we made 2 separate bookings with Suncar and paid both in full only to find out that they didn't pay the car rental companies. We had to fork out more money and are now trying to get our money back via the credit card company. Not the way to start a 5 week holiday from the other side of the world.

Why is the company of crooks able to take peoples money? There is no way they should be in business.
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Suncar rip off

DON'T USE THEM......Like others, I booked a car at a great price (too good to be true??) for 11 days with Suncar to pick up at Alicante airport for October half term holidays. Got there - local company tell me they have not been paid, they can't get any response from Suncar and I need to pay again - thankfully, the local company was small, reputable and did not overcharge me. However now I'm entering into battle to get my money back....... I see now that I am not alone and I will return to using my previous car hire arrangements in future.......
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how to get your money back from suncar

If you unfortunately use this company they will probably take your money and not provide any service. Forget writing to them or emailing as they never reply.

Contact your bank and ask them to "chargeback" (visa debit). This will refund your money with 45 days. My bank Nationwide told me they are finding this company are responsible for many complaints. All have been charged back from their bank in Riga.

In short this company is a bunch of crooks
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Suncar/Decode car hire co is a SPAM company

CALL YOUR CREDIT OR DEBIT CARD PROVIDER, ASK THEM FOR THE DISPUTE AND CHARGEBACK`S DEPARTMENT.
You have to write all of your details, what happaned, attach your confirmation or any email between you and the suncar company!
We had the same problem, we get back the money from the credit card provider!
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Scam artists

I can't believe we got scammed by this company - I thought I'd checked them out but now I can see their (attractive) website has hardly any contact details, and I should (on hindsight) never have paid for a car rental upfront. We booked a car with Budget (via Suncar) for £138 in May and when we came to pick up the car in August, Budget refused to accept the prepaid voucher. I've contacted Budget because to be honest they were very unhelpful about the whole thing. I emailed Suncar and was assured I'd get a refund, but of course no such thing has happened. When you contact the telephone number on the paperwork it rings out, and now the emails are bouncing back with a (badly written) autoresponse.
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Rent a car Rip off

booked a car with Suncar for a week in Turkey. However when I arrived to
collect it, the company said they had not been paid. I had to book another
car with another company (which was more expensive). Since I had returned to
UK Suncar are not responding to my emails and their phone number is
permanently engaged. My advice to any prospective customers is to avoid
Suncar and use a more professional company who believe in good honest
customer service. warning - This company are still on the net trading
Caroline & Bill 21/10/2010
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Thieves

I booked two cars at the end of 2009 - a week picking up from Belfast in July 2010 and two weeks picking up from Faro in August 2010. We weren't told of any problems until arrival at Belfast where we told the only way to get the car was to pay again and claim back from Suncars. Surprise surprise the same thing happened three weeks later at Faro. I too have emailed, contacted complaints department, tried to 'chat' with them online and written to Watchdog. Luckily my credit card company have reimbursed the monies but I can't believe their website still allows you to book cars.
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fraudsters

i have had same experience.booked with sun car large vehicle to pick up in alicante airport.48hours before pick up thry e.mailed car had been cancelled.had hell of a job to get another car at such short notice.went to avis in airport who found us a car not as big so it was a bit of a squeeze 4 adults and 3 kids .of course i had to pay out another £977. have tried phoning ,e.mails support chat line .have picked up various address s of sun cars decode etc.have written to watchdog,an d to action fraud.i have alsoe.mailed suncar saying to give me back my money into my bankaccount within 7 days if not i will be handing it bover to a lawyer and we will sue them for breach of contract and i will also inform the police. please any of you out there help me get rid of these scum bags.e.mail me barbara.mccallion@ssesurf.co.uk
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Why is this company not being shut down

I too have been ripped off it would seem.

I booked a car for Dec 2010 Aberdeen Airport, booked and paid on the 29th Aug 2010
Received e-mail that they were unable to accommodate this booking on the 9th September.
Made contact via the live support to be told I would receive a refund but this did not happen.
Tried numerous times to contact the company by telephone but telephones not answered
E-mailed the company regarding a refund of monies paid on the 29th Aug
Received an reply on the 24th Sept saying the monies had been taken by mistake!!!!!!! Technical fault
E-mailed asking for a date the monies would be credited back, no response.
E-mailed again to the complaints dept, no reply
E-mailed again stating I would be contacting my credit card company and reporting them to watchdog and Fraud alert. Guess what..... yes received a reply saying they would be respond in 24-72hrs.
I have already sent a report to Watchdog and alerted them (probably again)!!!! to all the forums (sure others have done this already)

This is now the 9th of Oct and I have still not received a refund.

How long are they going to get away with it!!!!!!!!!!!!!!!!!!!!!!!
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suncar scam

Same position as everyone else, booked the car in april, £170 pounds was debited from my account. Went on holiday to spain last month, on arrival we went to pick up the car which we were told had not been paid for. We had no choice but to pay again. We have tried to ring suncar, with no reply, emailed them about 20 times with a couple of replies from them saying we would get our money back, but we are still wating 4 weeks later. we sent a copy of the reciept of payment (which we paid in spain) to them 2 weeks ago but we have not heard back since. Spoke to trading standards who said we need an address for the company before they can help (but they dont have an address) looks like we wont get our money back, they are rogues!
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About

One employee contacted me some while ago, said that there is no use to ask for refund, because Decode Car Hire has bankrupt. :(
They use CarTravel affiliate system, don't reply to phone calls , to e-mails...
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Fraudsters!! Scammers!!

THIS COMPANY IS IN CAHOOTS WITH DECODE CAR HIRE. DO NOT MAKE A CAR HIRE RESERVATION WITH THEM! DO NOT PASS TO EITHER OF THEM ANY CREDIT CARD DETAILS. YOU WILL NOT GET THE CAR YOU RESERVED BECAUSE THEY WILL NOT PASS YOUR PAYMENT TO THE HIRE COMPANY THEY SAY YOUR BOOKING IS WITH. AVOID THEM AS YOU WOULD A PILE OF DOG DIRT ON THE PAVEMENT.
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scam do not book!!

We were charged twice also, waiting for a reply but won't hold my breath!

Please inform Watchdog, trading standards, police and credit card company, the more people that complain the better, hopefully these dispicable crooks can be put away
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Heed all the warnings!

I have been a little more fortunate with Suncar than some, I called them as I hadn't got my voucher and was e-mailed 18 hours before flying to say no cars were available, so made other arrangements. On return, found that the full amount of the rental had been taken from my card so tried to ring for refund - no reply. E-mail response said 'technical error - will refund as fast as possible, but 3 weeks on still waiting.

Here's the good bit. ...............
Asked the credit card company to refund, but they said that as Suncar have said that they will refund, not their problem - they will only act if Suncar refuse(!!!) so..... Suncar can promise, not deliver and the Card Co does nowt!
However, as there is no postal contact address on the web site, Suncar are TRADING ILLEGALLY and could be investigated by Trading Standards. As my amount falls below the £100 minimum, it doesn't enjoy the protection of section 75 of the Consumer Credit Act which means I'll have to try leaning on the Credit Card Co
Wish me luck!
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SUNCAR are a scam, do not book with them ever!!!!

I booked with Suncar in September for 4 day hire in November this year in Malaga. I had e-mail confirmation from them then I got an e-mail from the car hire company in Malaga to say they had not paid them, to book direct and dont use SUNCAR. I have copied this below.

When I sent this e-mail to Suncar they sent me e-mail after e-mail responding to me sayng "how can I help" with one operations manager after another, but nobody doing anything. This was until the funds had cleared for the car.

This was only 42 Euro so the money is not a the issue, it is that these people are thieves and people need telling. Their so called help line doesn't ever answer and simply put I think this is a shell company taking peoples money, they should be reported to the police.

From: Reservations Car Hire [mailto:reservations@marbenjo.com]
Sent: 20 September 2010 19:55
To: Mike Stephenson
Cc: Sebastian Moreno
Subject: 05/11 Car hire Málaga - Marbenjo


Dear Michael Stephenson,

We are Marbenjo your car Hire company in Málaga. We received a demand of the company Decode/Rubbe/Sun Car to confirm your booking.
Just to inform you that this company did not pay us. We recommend you to cancel your booking with Decode and then book directly with us.
So please get in touch with Decode, cancel them and let us know if you like to go ahead with the booking directly with us.

Thanks

Kai Adam – Reservations

Group Marbenjo S.L.




E-Car Hire Málaga

Horario / Opening Hours:
Lu-Vi / Mo-Fr: 8:30-14:00 / 17:00-19:30
Sa: 9:00-13:00
Do / Su: Cerrado / Closed

www.marbenjo.com
www.e-carhiremalaga.co.uk

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SCAM COMPANY - DO NOT BOOK WITH THEM!!!!!

The confirmation I received confirmed a diffeant vehicle so I contacted them and cancelled and was promised a full refund within 5 days. 15 days later still no refund. have tried emailing and telephoning but no reply and telephone rings once then goes engaged. THIS IS A SCAM - DO NOT BOOK WITH THIS COMPANY. I AM REPORTING TO TRADING STANDARDS AND THE POLICE AS THIS AMOUNTS TO THEFT.
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RIP OFF - CHARGED TWICE - NO REFUND

Used Suncars for our car hire in Portugal. Paid full amount in May. Received copy by email to take with us. Upon arrival at Faro were told by Airautos that they did not have payment (EVEN THOUGHT WE HAD PAPERWORK WITH PAID WRITTEN ON IT) and we had to pay again and get a refund from Suncars when we returned home.

Car had scratches ad broken reflector when we hired it which were marked on our hire agreement form.

Upon return to the airport we were told that we had to pay for a broken light - showed rep copy of hire form - but he said we would have to pay for the damage and he got abusive when we told him it was already there when we picked up the car.

Upon return to u.k. phoned Suncars re refund - they said we would be refunded but had to supply them with our bank account details and it would take up to 28 days - said we wanted the money back to our credit card - told they could not do this - thought this was strange.


Then received an invoice from Airautos stating they had debited our credit card with 200 euros for damage to car.

Contacted Suncars again -did not reply to emails - it is now nearly a month and we have received no refund - have reported to Watchdog and have forwarded info to Barclaycard for their help in getting our £400 refunded.
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No Refund

I thought we were of to a great start with a cheap deal from Suncar, but when we got home realised we were charged twice. I am still waiting on a refund and I am home two months . My advice don't use them.

Richard Nevin

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Suncar Details

About this company

SunCar offers cheap car hire in all major locations including largest airports. Compare cheapest car rental deals and book your best car hire today.

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Suncar is ranked 37 out of 38 in the category

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