Used Suncars for our car hire in Portugal. Paid full amount in May. Received copy by email to take with us. Upon arrival at Faro were told by Airautos that they did not have payment (EVEN THOUGHT WE HAD PAPERWORK WITH PAID WRITTEN ON IT) and we had to pay again and get a refund from Suncars when we returned home.
Car had scratches ad broken reflector when we hired it which were marked on our hire agreement form.
Upon return to the airport we were told that we had to pay for a broken light - showed rep copy of hire form - but he said we would have to pay for the damage and he got abusive when we told him it was already there when we picked up the car.
Upon return to u.k. phoned Suncars re refund - they said we would be refunded but had to supply them with our bank account details and it would take up to 28 days - said we wanted the money back to our credit card - told they could not do this - thought this was strange.
Then received an invoice from Airautos stating they had debited our credit card with 200 euros for damage to car.
Contacted Suncars again -did not reply to emails - it is now nearly a month and we have received no refund - have reported to Watchdog and have forwarded info to Barclaycard for their help in getting our £400 refunded.
To reply as a company, please log in to your business account.