If you unfortunately use this company they will probably take your money and not provide any service. Forget writing to them or emailing as they never reply.
Contact your bank and ask them to "chargeback" (visa debit). This will refund your money with 45 days. My bank Nationwide told me they are finding this company are responsible for many complaints. All have been charged back from their bank in Riga.
In short this company is a bunch of crooks
To reply as a company, please log in to your business account.