www.sunglassesshop.com reviews

www.sunglassesshop.com reviews

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7.8
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DO NOT BUY FROM THESE GUYS. WORST EVER!

1.Pull the trigger a week ago. Money taken out from Credit card.
2.Got a email from [Private data] 5 days ago to send my photo ID and utility bill. what the…. They say its for my own security purposes. Again, what the.. you mean for your own security not mine. Anyway, I deleted my ID number and send them. Asked for an update 4 days ago. Nothing.
3.Asked update again 2 days ago via email. [Private data]. and copied in [Private data] Again, nada
4.Contacted over the phone, rings and diverts to some numbers. Goes to voicemail. "Please leave a msg. *beep*" in US accent, yet this is UK company..
5. Connected via "Chat Online" Got told to contact [Private data]. WOW!
Next step: Wait till tomorrow and if nothing, calling bank to say they are fraud.
Sunglasses Shop

Reply from Sunglasses Shop

Hello Mr Choi,

Thank you for taking the time to leave a review for us. I just wanted to explain our side of events. After receiving your order on the 28th January I emailed you on the 29th January requesting further information from you. As we were in the process of switching our email platform during this period, I am worried that some email correspondence may have been lost in the system. I did not hear back from you until the 30th January when you asked what sort of ID was requested. On the 3rd February your ID was received and your item was processed for Despatch. Your order was shipped and you have received it according to the UPS tracking.

I did explain in an email to you that as we are based in the UK there can sometimes be a delay when getting back to my Australian customers. I always respond to voice-mails as soon as I am able to but unfortunately I never received one from yourself.

Sometimes we do require further information to protect ourselves and our customers against fraudulent transactions. I am sorry if this alarmed you anyway.

Please let me know if you require any further information regarding this.

Regards

Mary
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Review by confirmed purchaser

satisfied

Had exactly what I wanted at a great price. Email answered promptly. Delivery was extremely speedy. Overall a very satisfactory online purchase.
Sunglasses Shop

Reply from Sunglasses Shop

Thanks for your lovely review Frank :)
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Review by confirmed purchaser

fair price

I was happy to find these glasses. I love the clarity of vision. They block sun but don't change the color of my view!
Sunglasses Shop

Reply from Sunglasses Shop

Thanks for your lovely review!
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Review by confirmed purchaser

Always stock the sunnies your after at the best prices ever!

above say's it all really, other than the fact i have now brought the exact same pair 3 time's after dropping one pair off a very high balcony in Spain, dropping some overboard while cruising on the Thames and my missus nagging me to get her a pair also.
Sunglasses Shop

Reply from Sunglasses Shop

Thanks for your lovely review. Hope you shop with us again soon :)
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Review by confirmed purchaser

Speedy, good prices, maybe a little sketchy

I was only worried about this place when I never got an email confirmation of my order. I thought they had just taken my money and ran, but a few days later my sunglasses showed up in perfect order. A quick email receipt and shipping notification would have made all the difference.
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Review by confirmed purchaser

Excessive Causiousness Infuriates Customer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The one thing that really upset me about dealing with this company is the way that I had to prove that I was the person who had placed the order. I sent a Pay Pal receipt, but that was not enough. They asked for a utility bill or bank statement that showed my name and address. This was stupid and insulting. I had never dealt with anyone like that before, and I hope that I never do.
Sunglasses Shop

Reply from Sunglasses Shop

Thanks for your review. Sometimes we have to ask for additional information when trying to clear an order for shipment. We were able to resolve this with an email and your order was shipped out via USPS.

Apologies for any inconvenience that this may have caused you.
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Review by confirmed purchaser

Boa compra.

Depois de alguns meses só conferindo as ofertas, numa oportunidade interessante fiz minha primeira compra. Não é meu modelo ideal de negociação, prefiro que o frete ofereça o tracking, pelo menos me sinto mais confiante com a compra. A entrega para esta primeira compra foi rápida, em 15 dias em média o pacote chegou até meu endereço. Não sofri taxa pois comprei só uma unidade de óculos, porém chegou numa embalagem bem sinalizada como conteúdo frágil, sem problemas. Voltaria à comprar num futuro próximo, se encontrar outro produto com um bom preço mesmo.
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Review by confirmed purchaser

product was sent quickly and in good condition

Purchase was easy and shipping seemed easy, but there was an issue with customs coming to the US.i hope that had been resolved. Luckily the glasses were not time sensitive.
Sunglasses Shop

Reply from Sunglasses Shop

Thanks for your lovely review!
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Review by confirmed purchaser

Perfectly executed transaction

Good quality and timely delivery. What else is there?
Sunglasses Shop

Reply from Sunglasses Shop

Thanks for your lovely review!
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Review by confirmed purchaser

Great glasses, poor shipping

You can't go wrong with the Clubmasters. They are perfectly stylized, crystal-clear, and true quality. However, my first order was lost, and the process to receive my glasses ended up taking two months! I am very satisfied with the glasses, but I would have trouble ordering again and trusting that my order would be received. Otherwise, beautiful glasses and worth the price.
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Review by confirmed purchaser

Fast and efficient!!

The process was fast and very efficient!!
Sunglasses Shop

Reply from Sunglasses Shop

Thanks for your lovely review Karla :)
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Review by confirmed purchaser

Okay but...

First, I was informed that the pair ofsunglasses I ordered and paid for was out of stock. Why it had not been stated on the listing page, I will never know. But I got a small discount for my trouble so I waited for the shop to re-order them and send them to me.

Finally received my sunnies (Ray-Ban Justin in Black) after several weeks, in stellar condition as they were packed very well. However I was disappointed to find that they sent me the "small" version of the style and not the regular one. Wish they had stated this detail in the first place, as I was going for the default regular size. But at that point I was already too exasperated to arrange for a return/exchange, since I live in Asia and the whole process will be too long and tedious to even bother.
Sunglasses Shop

Reply from Sunglasses Shop

Hello,

Thanks for your review. Sometimes if a product is super popular it can go out of stock quite quickly, as you mentioned we did offer you a discount for the inconvenience caused.

Most products on our site have the size of the frame detailed under 'Frame Size & Specification' so always check there if you are unsure of the size. Our Customer Service is always on hand to assist you with any queries too.

You should take advantage of our Returns Policy - it is there for situations such as this. If you haven't worn the glasses and the tag is still attached then please get in touch and I will assist you with your return. Email us@sunglassesshop.com

Regards

Mary
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Review by confirmed purchaser

What i've ordered and perfect product

I ordered one pair of sunglasses - the price I got was better than my local market price. So I'm very pleased with the product and the price for it and the delivery was right.

Thank you sunglassesshop!
Sunglasses Shop

Reply from Sunglasses Shop

Thank you for your lovely review :)
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Högsta betyg

Super service.
Skicka över ditt recept sen är det klart.
Super trevligt bemötande från Veronica:)

mvh
Lennart Pettersson
Uppsala
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Review by confirmed purchaser

Excellent quality of the goods

good price,but very long delivery.
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Review by confirmed purchaser

Excellent services and high efficiency during delivery of glassess

To amend the mailing address in full address, customer services (Miss Mary) responded my request very fast and gave me a confidence on delivery of glasses. Only spent two days on delivery of glasses from UK to Hong Kong. I will recommend my friends to purchase sunglasses via sunglasses shop.
Sunglasses Shop

Reply from Sunglasses Shop

Thank you for your lovely review Raymond :)
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Review by confirmed purchaser

Basic unreliability

Although your publication free shipping, required me to pay over $ 75 for shipping when the product came to me.
Your site wrote to lower costs you send through Royal Mail and yet stubbornly insisted to send via UPS what a very expensive cost.
Despite ongoing negotiations with you I had no choice but to turn to PayPal me back my money.
Sunglasses Shop

Reply from Sunglasses Shop

Hello,

Your order was shipped to Israel, and as we offer free shipping we decided to ship your order via UPS as this was the most reliable method for us. You get a tracking number for your order but as you are importing goods from the UK you are susceptible to customs and duties charges. These charges have to be paid by the consignee as detailed on our website.

As you refused to pay these charges ($66 USD) the goods were returned to us and we had to cover the costs our end. You requested a charge-back from PayPal which was actioned and you have now been refunded.

Please familiarise yourself with terms and conditions if you are purchasing goods from abroad.

Thank you

Mary

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Review by confirmed purchaser

I just bought my third pair of sunglasses and I have loved every pair!

Check out these sunglasses from the SunglassesShop, they are by far my favorite sunglasses. The style selection and name brands, not to mention the great deals, the fit is great too! I highly recommend the SunglassesShop.
Sunglasses Shop

Reply from Sunglasses Shop

Thank you for your lovely review Rosanna. We look forward to your future business :)
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Review by confirmed purchaser

Wonderful Service

I thought it was a joke, but the company is real. I am in the US and the delivery was wonderful.
Thanks
Sunglasses Shop

Reply from Sunglasses Shop

Thank you for your lovely review Brenda :)
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Review by confirmed purchaser

Profesjonalny sprzedaż / Professional sales

Cena, Obsługa, Jakość - wszystko idealne. / Price, Service, and Quality - everything was perfect.

Sunglassesshop Details

Sunglasses Experts

We are the sunglasses experts and we're at the heart of all things eyewear. We want to share that with you to help you get the best you can from us and your sunglasses because we believe in giving our customers a complete service, not just a product. We have a dedicated team of style advisors who constantly keep their trend-seeking fingers on the pulse of what’s new. Our celebrity gallery is a great place to spot the paparazzi favourites and get the latest on who’s wearing what.

Unbiased Advice

It means we can offer totally unbiased advice on the most up to date eyewear and we can answer almost all sunglasses and eyewear enquiries. We offer repairs and prescriptions too - we really do have have it all covered.

Delivery and Returns

There's free delivery in the UK and returns are easy too - because we understand that sometimes things just aren't what you expect.

We'd Love to Hear From You

If you want to speak to us in office hours we have plenty of highly trained staff happy to take your calls. If you email you can expect us to get back to you within 30 minutes but if you can't talk and still want a quick answer our online chat service is perfect for you. You'll be connected to one of our team so you get all our expertise straight to your computer.

International Team

Finally, there's our international team. This is a whole team dedicated to sunglasses, and who speak the major European languages. We have the international websites to match and an expert member of our international staff is always ready to talk.

Sunglasses Shop

So why Shop with us? We've a huge collection of the best in designer eyewear, expert staff and we offer free delivery in the UK. We bring you the most up to date news and views on the latest fashions and celebrities. We make buying sunglasses fun and easy. That's why.

Visit www.sunglassesshop.com

Contact information

Call us on: 01702435046
We live here: 17 High Street
SS1 1JE Southend-on-Sea
United Kingdom

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