SuntekStore reviews

They suck!!!!

Recently I ordered 4 items, which arrived long after the promised delivery date.

3 of the 4 items arrived and were non-functioning immediately after they were received.

After several emails they responded and asked for me to send the items back prepaid- I declined to do so because of defective merch.

They agreed to replace the items with new [and presumably functioning] ones, and then disappeared off the face of the interweb.

Their website is no longer accessible, and they aren'y answering emails.

Anna Marie found this review useful

sun

donot reply to emails or send ordered items,,,,,,,,,dont waste you time waiting for your order to arrive as it will not ....dont waste your money ,,,dont order for suntekstore

Anna Marie found this review useful

Never received the order

Yet another chinese fraud outfit... what else is new???

Anna Marie found this review useful

Very pleased!!

Items were shipped at a reasonable time frame and I was very pleased with the quality and price!!!

Very disapointed

I ordered 4 items over a month ago. I've had excuses about delays and maybe lost in transit or stolen. I asked for a refund after waiting a month like they asked. I have started a dispute with them in PayPal and will escalate it to a claim tomorrow. I have tried to be fair and patient with them but I wish I had read these reviews first; it seems many people are having or have had the same problems I am having.

Stolen Credit Card

I placed an order using PayPal and it came within the suggested shipping time and was in good condition. HOWEVER, I ALSO HAD SEVERAL FRAUDULENT CREDIT CARD CHARGES FROM CHINA WITHIN DAYS OF ME PLACING THIS ORDER. I read the stories of other people and the responses from the company and believed that they probably resolved the issue, but clearly no. I am still not sure how they were able to do it even though I used PayPal. Somebody within this company is making lots of money.

Anna Marie found this review useful

Everything on time, great customer service

I bought four small motors for a project from here, they arrived very fast and slightly before the estimated time (and this was just after Christmas) they worked as described except for one of them. I emailed the company to ask for a replacement and they responded quickly, sending a replacement which arrived just within the estimated time.

Delivery estimates fine, customer service good. What more do you need? :-)

Great item and service for a fraction of the UK price

As long as you take precautionary measures and you are prepared to wait for the delivery, then you should get a great service from Suntek.

This is the first time I used them, and after reading all the negative reviews, I opted to pay with Paypal.
I got a confirmation email within a couple of hours and the item took a fortnight to arrive.
Tested and working fine.

So, a great product and great service for a fraction of what I would've had to pay for exactly the same product.

Pretty bad

Read various negative reviews about this company including those who said that their credit cards were hijacked after entering payment details to SuntekStore, however I decided (regrettably) to risk it.

Ordered a lens hood for my camera and paid through Paypal, all fine however I received no confirmation email for any part of the transaction. The item arrived 1 month later.

So in short, this is probably the cheapest of the cheap however be prepared to be hanging around for a month for your stuff to arrive, and don't expect any correspondence either.

29 December 2011

Reply from SuntekStore

First, we'd like to apologize for any inconvenience caused by us.
Could you please let us know your order number? So that we can find the details about your order.
Sorry to say that some of the packages are delay serveral days becuase of Chrismas. We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the Carrier company and local customs/duties, or the holiday. We really would not like to give you a bad buying experience. We value our every customer, and we hope you could receive your item on time although the delivery is out of our control.
Please let us know your order number or email address by sending email to our customers service email address:support@suntekstore.com
Thank you. We will offer a proper solution to you asap if we get the information.

Disappointed & Regretful to somewhat satisfied

This was the only online item that was NOT delivered on time for Xmas. I wished I checked here first before buying from this company. It is laughable that the go to response is 'check your spam' or 'you didn't respond to our email'. At the very least I had enough sense to screen capture my confirmation and paid via PayPal. The delivery date confirmed after ordering was Dec 20, ST2011121386481, clothes folder.
*UPDATE* I received the yellow clothes folder on Dec 29. There is a small crack in the plastic but it is still ok as is. I requested blue or indigo but the site did state 'random color' so this was a risk I took. Since I never received any type of purchase confirmation, this caused unnecessary anxiety. If Suntek is more realistic (truthful) in their delivery times versus the info posted on the site and fix the confirmation email problems, I might consider a future purchase (via PayPal of course). As promised, I changed my original rating from 1 star to now 3
stars.

29 December 2011

Reply from SuntekStore

We are sorry to hear that you still have not received your order yet. However, we can confirm that it has indeed been shipped out on 13rd, Dec instead of 20th, Dec by standar mail.

Your package is most probably in your country by now and we can assume that it is delayed by Christmas. From our experience, the majority of late packages do arrive eventually. Therefore, would you please wait a few more days? Your patience in waiting for this order would be much appreciated.

We always strive to provide you with the most reliable and affordable shipping service. But sometimes international delivery is highly dependent on clearance at the local customs. But if you still do not receive anything on 13rd, Jan, then please let us know by replying to this email, so that we can investigate and take appropriate actions. And a satisfactory solutionwill be offered to you. Thank you.

We sincerely apologize for the delay.

Disapointed Children on Christmas

No customer service unless you want to phone long distance to china. I made my order nov 26th it didn't even get shipped till Dec 13th. they lied and said they sent me an email. they did not. I was offered no compensation toward my next purchase, no solutions for faster shipping which i was happy to pay for. Now my kids gift wont get here till new years. Thanks for the disappointed children on Christmas morning suntek. U SUCK!

Anna Marie found this review useful

21 December 2011

Reply from SuntekStore

Sorry to hear that. We can assure you that we did send the email about the stock issue to the email address which is related with your order on 2nd, and 7th, Dec. Could you please check your spam or inbox?
Here is the copy of the email. " We regret to inform you that your order is still on-hold because we just got an urgent notice from our supplier that the new stock for the item Women's Lovely Sweat Boat Neck Christmas Fancy Dress Costume 7173 Red will be delayed for another few days due to quality inspection. It can only be replenished on Dec 13th. Please understand that we impose strict rules on all our suppliers and require them to ensure all new stocks are of high standards before we can pass on to our customers. Therefore, quality inspection is critical even if that would cause a delay. Furthermore, this kind of product is so popular at the moment and our supplier is trying their best to meet all demands. Your understanding of this delay is much appreciated. You can rest assured that your order will be shipped immediately once the item is in stock again. We apologize again for any inconvenience caused to you."

If the item is useless to you when it arrives, you can return to sender, we can issue refund to you if the returned package is received by us.
Sorry again for the inconvenience.

Slow Delivery (If I ever get my item at all)

I placed my order on 21 NOV 2011, and item was shipped on 22 Nov 2011. As of today, 17 DEC 2011, after 19 BUSINESS DAYS, I still have not received my item.

21 December 2011

Reply from SuntekStore

First, please accept our sincere apologise for any inconvenience caused by us. Sorry to hear that you still don't receive your order.
But we strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the Carrier company and local customs/duties. We really would not like to give you a bad buying experience. We value our every customer, and we hope you could receive your item on time although the delivery is out of our control.

It would be great if you can let us know your order number, so that we can forward to the carrier company to investigate. Please send it to our customers service email address: support@suntekstore.com.
We are looking forward to hearing you soon. Thank you.

Damaged goods

My goods arrived in hopelessly inadequate packaging and many of the contents were broken.

13 December 2011

Reply from SuntekStore

We are sorry to hear that. I am afraid that it may damaged duiring the transit.
Could you please let us know your order number? Or you can send email to our customers service email address: support@suntekstore.com.
We can assure you that we will offer you a proper solution after getting the requested information.
Thank you very much.

Suntek: 3 months waiting for the parcel. item lost and no refund issued

No item, no money and no reply to emails.
A complete waste of money and time. NOT RECOMMENDED!

Anna Marie found this review useful

13 December 2011

Reply from SuntekStore

So sorry to hear the unfortunate situation.
We regret to say that we can not find your order with the information posted here.
Could you please let us know your order number?
According to our policy, an item is considered lost if it does not reach the buyer after 6 weeks of delivery, if it is 3 months, we can issue full refund or resend another package to you asap.
It would be nice of you if you can send your order number to our customers service email address: support@suntekstore.com
We are looking forward to hearing you soon.

Fraud SCAMTEK

Unfortunately Zero stars is not a valid option.

They tried to rip me off once id spend over $500 on their 'online shop'. Waited and waited for my order, which never arrived - they tried to lead me on with different email addresses and every time a new person contacted me - phone number didn't work etc etc alarm bells ringing!

Lets just say thank god for Paypal who refunded my money, as I lodged the dispute within 45days - although I'm not quite sure why they continue to do business with this absolute scam.

You can almost be sure that all the positive reviews are generated by themselves.

AVOID AT ALL COSTS - SCAMTEK STORE

14 November 2011

Reply from SuntekStore

So sorry to hear that. However, we can assure you that we don't scam anyone of our customers. Let me have a explain.
Because you ordered several kinds of items, and one of the items is out of stock. I am afraid that we did send email to ask you whether to cancel it or wait for the items in stock again. You prefered the later. And when we are preparing to ship the items to you when all the items are in stock again. We noticed that you have already opened a paypal dispute.
According to our policy, we have no right to send the package to you if the dispute is still opened. Thus, we suggested you to close the dispute, so that we can ship your order. But unfortunately, you escalated the dispute instead of closing.Therefore, we have no choice but issued full refund to you.
Dear, we won't cheat you. Do wish you can understand it.
We do sincere apologise for any inconvenice caused by the stock issue.

No correspondence

Made an order on the 4th September (ST368311) and still haven't had a confirmation of items being sent. Have emailed to ask if they have been sent. No response. I have an event this weekend and don't have the stock I need to sell now. Not impressed and will not be using again. Will await a response for 24 hours and if nothing will be wanting a full refund.

21 September 2011

Reply from SuntekStore

Dear Matt ,
Sorry to hear that. Please be informed that we did send serveral emails to you about your order. Unfortunately, we got no reply from you. Therefore, you order is still on held by our side.
Please pay attention to the following copy of the original email we sent to you and let us know your opion asap.

"Dear Matthew Jackson, Thanks for purchasing from us. However, we regret to inform you that when we were preparing to ship the order to you, we found that the last few pieces of the item Mens Earring Ear Stud Stainless Steel Red CZ Crystal Fake Plug in stock are damaged and not suitable for sale. After contacting our supplier urgently, they informed us that the item is unexpectedly discontinued and will not be available again in the near future. But we have another similar item in stock and the difference is in color. Please let us know whether you accept the alternative item or prefer to cancel this item for a refund? We apologize again for any inconvenience caused to you. Looking forward to hearing from you soon"

Please let us know your idea asap, thus we can deal with your order in time.

Sincerely,
Apple

Now received assured I will receive a full refund

Only gave 1 star because it would let me leave a review with none!

I ordered some toilet door indicators from the website, which was a UK website and showed a picture of the items. When I received them however the writing on them was in Chinese!

I emailed the company and their reply was:

"we are very sorry to say that our Sales Rep has made a mistake in the listing. We will correct it right away and thanks a lot for drawing this into our attention because we have no intention to be misleading. In this matter"
so although they admitted they were at fault, they then only offered a partial refund of £8, I paid £18.52.
I explained this was not good enough and asked for full refund to which the response was they would only refund me £10 back, otherwise I had to send the good back to Hong Kong at my own cost.

I find this absolutely unacceptable as it was completely their fault, which they have admitted for misrepresenting the items in the first place.

DO NOT USE!!

15 September 2011

Reply from SuntekStore

Dear Rachel Hutchins ,
We do sincere apologise for any inconvnience caused by us.
Since we have changed supplier recently, I am afraid the difference between the actual item and the picture is due to different manufacturer. We will correct it right away and thanks a lot for drawing this into our attention because we have no intention to be misleading. Considering that the appearance does not affect the function, thus we would like to partial refund 10GBP to you as compensation (instead of asking you to return it for exchange or full refund), hence we can resolve the problem quickly and more efficiently.
If you can not accept the partial refund. Could you please let us know your opion?
Looking forward to hearing you soon.

Sincerely,
Apple

WHERE IS MY FULL REFUND? ORDER ST363231

"where is my swift full refund? (NOTICE DATE OF ORIGINAL ORDER 08/06/11)

i was told that suntekstore would fulfill their promise to issue me a full refund of £49.74 which they have charged me.
but i have sent them numerous emails with no response from them on this issue.

my review will not change once this matter is resolved
Zahid

13 September 2011

Reply from SuntekStore

Dear ZAHID MOHAMMED,
We do sincere apologise for the delay.
Please be informed that due to the Mid-autumn Day, we are off work from 10th, Sept to 12th, Sept. Thus, we can not deal with your issue in time.
Please don't worry, we will solve it asap. Should you have any further questions, please let usknow.
Sorry again for the inconvience.

Sincerely,
Apple

NO ORDER CONFIRMATION NO REPLY TO EMAILS

Placed an order ST364036 online on the 11/08/2011 I have had no confirmation of receipt of my order or dispatch of the order. Used Paypal, I have tried emailing no reply the website has been unavailable for over a week, referred matter to Paypal.

Snarky found this review useful

25 August 2011

Reply from SuntekStore

Dear Robin Todd ,

Sorry to hear that. We can assure you that we did reply you, could you please check your Spam box? Please be informed that your order has been shipped out from Hong Kong on 2011-08-14 20:20:21 by Standard Air Mail (Postal Service).

Please be reminded that there is no tracking number for Standard Air Mail (Postal Service) and the delivery time is approximately 10-20 business days as declared on our auction page or website. We are still within the normal timeframe and we believe you can receive the order soon. Occasionally, there may be slight delay due to variation of postal service in different regions, customs inspections, public holidays, weather etc. These are beyond our control. Your kind understanding and your patience in waiting for this order would be much appreciated.

By the way, to improve our service quality we are now processing a technical upgrade of our system. You might not visit our website for a while. This will take 2-5 days or longer and we seek your understanding in this.

During this period, please feel free to contact us if you want to:

Check Order Status: please directly contact customer_service@websecuremail.com

Track Your Order: please directly contact customer_service@websecuremail.com

Other After-Sale Problems: please directly contact customer_service@websecuremail.com

You may also reach us live by calling +86-13725596257 during our office hours (9am to 6pm HKT/GMT+8).

This is only temporary and you will be informed once the maintenance is complete. We apologize for any inconvenience this may cause and hope for your understanding.



Yours Sincerely,

SuntekStore.com

Bad Batteries

I purchased rechargeable batteries for my phones, the batteries went dead after 2 months usage.Contact Sunteckstore with this problem via email. No response from the company. I reviewed the company on Resellerrating.
Season responded immediately on resellerrating and asked if I pay for the reshipping then the company will send me new batteries. I email back 2 times and agreed to pay for reshipping. Never heard from Sunteckstore again. Order #ST342022
Ba Vu
9/6/2011
I finally received my replacement batteries today after I paid for the reshipping. Regardless if these batteries will last or not I am satisfied that the company did try to make the correction. I am giving the company a 4 for customer service.

Snarky found this review useful

17 August 2011

Reply from SuntekStore

Hello Ba Vu ,
We regret to hear this. But we really didn't receive your messages after that. :( In this matter, would you please send the reshipping fee to our paypal account directly? And we will arrange the resending for you immediately.
Looking forward to hearing from you soon.

Season

No good

Big problems, if they send an item that is defective or broken you will be required to return it to them at your own expense in order to get a refund. They then say they did not receive it so no refund, now you have lost the cost of your item plus the cost of returning it plus a great deal of aggravation. AVOID THIS COMPANY AT ALLL COST, DO NOT REPEAT DO NOT DEAL WITH THEM.

Snarky found this review useful

11 August 2011

Reply from SuntekStore

Dear J Major ,
We are sorry to hear about the broken item. I am afraid it could be damaged in transit, especially during long distance delivery. Would you please tell us your order ID from our store? Please rest assured that we never let our customer get any loss!
You also can contact us at crm_support+cs17@suntekstore.com.
Looking forward to hearing from you soon.

Stinks

I would not recommend Suntekstore.com to anyone. I ordered a hard drive and discovered it was the wrong one. Suntekstore told me to return it and when they received it back they would refund me my $90. I sent it back on June 7th and they still have not received it. I followed up with the USPS they cannot give me any information after it left San Francisco. I provided Sun Tek with my tracking number and have been in constant communication. What a bummer! They might be good if you get the right product. If you don't and have to get a refund you're on your own at an expensive rate. Buy in the states you're better off, and probably won't get ripped off.

04 August 2011

Reply from SuntekStore

Dear Barbara (bjogborn),

Thank you for your order from us.
We apologize for the inconvenience caused. We really do not want to give you a bad buying experience. Sometimes, those unexpected things happened and they are beyond our control. But you can see that we always trying our best to solve problems for you, we offered solutions to you once we knew this matter. As you said, the returned package is on the way to us, since it is an international delivery,your patience will be highly appreciated. Please trust in us, we are responsible seller and we must refund the payment to you once we got the returned parcel.
Any further problem, please feel free to email us at auction_cs01@suntekstore.com. We are here to help you .

Best Regards,
Season

DO NOT ORDER FROM SUNTEK STORE

My order came empty, as in the box had been opened and its contents stolen. I told Suntek store and it took me 45 days to get my money back. At first they blamed USPS, and I had to convince them the sender needs to contact USPS for a refund. Their customer service was truly bizzare as I kept asking for a full refund, as their policy promises a free reship or full refund on their website in the event of lost or damaged products. However, they just kept ignoring that and asking for money so they can reship it. Whats even more suspicious is that at first they wanted $50, then $20, then no money. As if they were bartering with me. They also said they would pay the money back if they ever got a USPS refund. Well how am I supposed to know if they ever got a USPS refund? Whats to stop them from just keeping my money? I only got my money back because I opened up a paypal dispute, then a claim. Any reasonable seller would refund or reship immediately, Suntek store however will not.

Snarky found this review useful

27 July 2011

Reply from SuntekStore

Dear client,

We are sorry to hear about the unfortunate situation.
We do value your business and want to provide our best customer care.
As you know,we cannot control when it is on the way,thanks for your kindly understanding!

Could you please firstly tell us your order ID or the email address with this order?

We apologize for all the inconvenience caused for you. Please feel free to get back our email address: crm_support+cs17@suntekstore.com and hope we can resolve the problem by mutual agreement as soon as possible.
We will take every action possible to keep you happy and satisfied.

Looking forward to hearing from you.

Best regards,
Helen

Refund for Item

I ordered a 6CH USB transmitter from this store, paid PayPal but unfortunately, there was some confusion and for some reasons nothing to do with the store requested a refund.
The postage may take longer, but thats absolutely fair enough as the items come from Hong Kong.

There was no questions asked and the refund was given.

I WILL DEFINITELY BUY AGAIN FROM THIS STORE.

Thanks

I was misled

I ordered a camera case on Ebay and paid via paypal. The advert said the item was in London and would arrive within 6 - 8 days. Checking my order on their webpage it said it had been dispatched on 16th Mar and would be delivered between 22Mar, and 04Apr. By 2nd Apr it had not arrived and I go away for 6 weeks tomorrow. I placed a complaint via e-bay and Sunteck said it must be lost and offered a replacement or refund.As I am away I asked for a refund. Reading the reviews one reply says 'we always ship from Hong Kong'. Hence the advert stating that the item was in London was untrue. I wish I had read these reviews before ordering an item from this company.

Snarky found this review useful

06 April 2011

Reply from SuntekStore

Dear Valued Customer,

Sorry for the misleading information on ebay. Our UK seller has to write 'London' to compete with other UK sellers. Normally it will take 6-8 days to arrive in your country. If you can't receive your order within the given time, you can always feel free to contact us for a replacement or full refunds.

I apologize again for the inconvenience caused.

Best Regards,
Meeya

No delivery

28. february 2011 I bougt a battery-pack (BP180) for my Icom IC7T transceiver. Payment via Paypal and via Paypal I can see, that Suntekstore
has got the money.
Here on the 29. og march 2011 I have still not seen the battery-pack and
I am supposed to think, that my money is lost.

regards
Tage

Snarky found this review useful

30 March 2011

Reply from SuntekStore

Dear Valued Customer,

Sorry about the long delivery.

Your item was shipped out on Mar-02. Considering your country, it may take about 20~30 regular days to arrive. So just be a bit more patient and wait for another few days. Shipping time is completely beyond our control.

If it still doesn't come in after 6 weeks, you might claim for money back or reship.

Best regards.
Nick

STILL WAITING FOR A REPLY

i purchased a camera case yesterday and i paid for expedited shipping, and when i track my order it shows ( Shipping Method Error ).
i sent them a msg, they didn't reply, but i saw a change in the order, it shows now: ( on hold ) and the shipping method changed to ( standard )
and i didn't get any reply from them?

why i am suppose to wait? (on hold)?
and why do i pay for expedited shipping and i get the standard one?

Snarky found this review useful

30 March 2011

Reply from SuntekStore

Dear Valued Customer,

Sorry about what happened.

Our customer service staff has reached you regarding to this issue and would have your problem solved very soon.

Best regards,
Nick

really pleased

i was so worried after reading so many bad reviews ( yes i ordered before doing a review search..i thought that i was either gonna be hacked or my order would not turn up at all, nothing has been hacked and i recieved an email saying items despatched on the 21.03.11 and recieved my order on 26.03.2011...i am very pleased with the speed of my delivery..so thanks suntekstore uk and i will be using you again

29 March 2011

Reply from SuntekStore

Dear Valued Customer,

Thanks a lot for your business. Please note that we are doing a more strict investigation now to ensure the confidentiality of your privacy information. Shopping in SuntekStore is safe and easy. We also hope that the real thieves will be caught and punished soon.

Best Regards,
Meeya

Stole my credit card number

I ordered a product for under $5 and shortly thereafter noticed that there were online charges to my card that I never made. Someone from this company used my credit card number to go on an online shopping spree.

I would not use Suntek.com to purchase anything. Warning - Do not order anything from this website unless you want them to steal your credit card number.

Snarky found this review useful

28 March 2011

Reply from SuntekStore

Dear valued customer,

I feel sorry for what happened to you.

Firstly we didn't steal your credit card. Your situation has given us a heads up. We are taking the issue seriously and we are performing an investigation. Meanwhile, we have taken additional measures to ensure that security is not compromised and sensitive information remains protected.

If your credit card has been misused to make purchases which you have not authorised, then please inform your bank immediately to cancel your card and dispute the fraudulent charges. If you dispute, then you are almost certain of protection and you will NOT have to pay for unauthorised transactions. Cardholders are always protected.

Sincere apologies again.

Best regards,
Nick

usless

im looking to buy 30 batterie when i phione all i get is please leave a message they say they are in the uk but ar not so beacuse of deseption i will never use this company and would advise u dont eaithe ther ebay says 4-6 days all there policy staites 6 weeks before cu#ounted as lost haw can we as costermas wait that long all i can say is that it is a con

24 March 2011

Reply from SuntekStore

Dear Valued Customer,

Would you please tell me what kind of batteries you need? I'm sorry but we never state that we are located in UK. Please note that we ship directly from Hong Kong, China. If you choose Standard Free Shipping, the delivery time would be as long as 7-20 days.

Regarding our '6 weeks' policy, an item is considered lost if it does not reach the buyer after 6 weeks of delivery. However, that fact is we will send a replacement or give full refunds within one month from the receipt of your order. '6 weeks' is for busy seasons like Christmas, Chinese Spring Festival etc.

If you have any other questions, please feel free to contact us.

Best Regards,
Meeya

Credit Card Info May Not Be Safe

Wow someone tried to use my credit card today!! They made purchases very similar to Keri's review. I really liked shopping on this site and have always received my items (as my pervious review) but now I not sure if I will buy anything else. Either someone at Suntek it taking the numbers or someone is hacking in!! Buy with caution.

This company should not even be in business

This is a horrible dishonest company
They will be nice the first time you deal with them but then afterwards they will send one defective item after another and will tell you they will refund you and when they don't and you email them they will not respond anymore.
Watch out when you deal with them
If you deal with them through ebay then they mess around with you then you must report them within 45 days from the date of purchase.
I dealt with them outside of ebay then through ebay but i did not know about the forty five days till i contacted ebay to report their dishonesty

WILL STEAL YOUR CREDIT CARD INFORMATION PLEASE DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!!!!

I purchased an item on March 7th from this company and days later recieved an email stating that my order was shipped so I checked my bank account only to find that I had numerous fraudelent charges to places like Walmart.com and Blizzardonlinestore.com and many itunes 41.00 charges. They supposedly shipped my order on March 9th but charged my card on March 12. What company ships the product days before a payment is received??? I have a total of $324 taken from my bank account which has cause me to not be able to pay our mortgage which is due just two days from now! I have filed a police report about this and have notified my bank of these charges which I hope I will be able to get back considering my husband and I have two small children and are currently living on one unemployment check. This is unacceptable and I beg you to not take a chance with it unless you don't mind getting your identity stolen. After reading all of the other people who have gone through the same thing from the same exact company I think that MEEYA needs a reality check! Meeya if you are reading this then you obviously don't value your customers if you are disregarding what is VERY OBVIOUS!!!!!! I couldn't help but laugh at the copy and paste reply to these people. Don't even bother replying to this. All i can say I hope Justice Is Served!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

15 March 2011

Reply from SuntekStore

Dear Valued Customer,

We feel terribly sorry for your suffering. Regarding your issue, please inform your bank immediately to cancel your card and dispute the fraudulent charges. If you did so, then you will NOT have to pay for unauthorised transactions. We will take the issue seriously and take additional measures to ensure the confidentiality of privacy information. Also, please feel free to contact us if you have any problems with your order: http://www.suntekstore.com/help.html#contact_us

Sincere apologies again.

Best Regards,
Meeya

DO NOT BUY UNLESS YOU WANT YOUR CREDIT CARD INFO STOLEN!!!

Ordered 2 sets of LED bicylce lights. the next day, had 3 bogus charges on my account to Microsoft Online that I did not make. DO NOT BUY FROM SUNTEKSTORE!!!

15 March 2011

Reply from SuntekStore

Dear Valued Customer,

I apologize for what happened, we are performing an internal investigation now and will pay more attention to this issue. To protect your property, please contact your bank to cancel your card and dispute the fraudulent charges. Then you could easily get your money back from the stealer.

Once again my sincere apologies.

Best Regards,
Meeya

BEWARE OF CREDIT CARD THEFT

Like others who have voiced opinion, but even before my merchandise arrived, unauthorized charges were applied to my credit card from NetFlix, ApplePhone and Walmart Online. I believe this company, even if it is legitimate, is not adequately safeguarding credit card information or is outright dealing in this fraud. I was fortunate that my credit card company caught the fraudulent transactions and alerted me within minutes after they occurred, blocking the card and issuing a new one.

15 March 2011

Reply from SuntekStore

Dear Valued Customer,

Regarding these unauthorized charges, we are pleased that you had caught the fraudulent transactions and avoided property loss. We feel deeply sorry and will perform an internal investigation to ensure no such thing would happen in the future.

Again my apologies.
Meeya

SCAM!!!

I ordered an item from this store and even paid the extra shipping to receive it sooner. Not only have I NOT received my item, I have also suffered from credit card fraud! After ordering from this company, charges started showing up on my account and I was completely drained of every cent I had! DO NOT BUY FROM THIS COMPANY!!!! You will regret it for the rest of your life!!!

15 March 2011

Reply from SuntekStore

Dear Valued Customer,

Please accept our apologies for what happened to you. In your case, we'd suggest you contact your credit card company to dispute the fraudulent charges and avoid property loss. Also, if you could identify a trend or identify who is misusing your card, then please let us know too because that will help us in our internal investigation. Sincere apologies again and thanks.

Best Regards,
Meeya

scam

rating is o i got nothing but fraudulent charges on my card and no merchandise do not shop at this store also no help

11 March 2011

Reply from SuntekStore

Dear Valued Customer,

Firstly I apologize for the trouble you suffered. However, by no means can we overcharge you. I'd suggest you double check with your bank to make sure what these fees are. We never steal our customers' money :)

By the way, please visit http://gb.suntekstore.com/index.html and check your order status. You can also reach us at customer_service@WebSecureMail.com about your issues. Thanks.

Best Regards,
Meeya

FANTASTIC STORE

I order heaps of items from this store & have never had to pay postage
I find so many bargains
I will keep shopping with them
Always quick delivery & fantastic service

Credit card scammers

They had the best price I could find on a particular item, so I figured I would save myself some money and give them a try.

Because they didn't accept my "regular" credit card I had to use one that is literally never used. This company is the only one that has been given that credit card information since last year (shortly after it was issued).

Huge mistake, not only have I not gotten my item, but within days of my purchase mysterious charges began appearing on my credit card..

The circumstances made it pretty obvious what was going on. They get away with it because they are a foreign company and there isn't much we can do about it from the states.

Just keep in mind, that those great looking deals are only there to part you from your credit card information, and will cost you hundreds if not thousands by the time this company is done with you..

11 March 2011

Reply from SuntekStore

Dear Valued Customer,

Firstly I apologize for the trouble you suffered. However, by no means can we overcharge you. I'd suggest you double check with your bank to make sure what these fees are. We never steal our customers' money :)

By the way, please visit http://gb.suntekstore.com/index.html and check your order status. You can also reach us at customer_service@WebSecureMail.com about your issues. Thanks.

Best Regards,
Meeya

Very nice online shopping site!

Firstly, i could not belive that this site gives away freebies. But, than i saw it s true. Thank you for Freebies:)