having done a shop at superdrug in swindon, I went to the perfumery cashier to pay with only one person being dealt with in front of me - the young lady behind the counter swiftly pointed me to the tills over the other side - which of course was of course packed, dropped my basket of goods on the side and left - my spend was well over 70 quid - boots got the business that superdrug could have had - what really got to me was the way she dealt with it, very dismissive - good client relationships cost nothing and boots whilst was a little more expensive do provide the client service.
This is the second time I've received appalling service from Superdrug Angel Islington branch. The first, (no queue) approaching a cash desk with 3 members of staff behind the tills, I approached one member who showed his apparent status of not being busy at all, looked at me, looked away and then reached for cologne behind him, spritzing the fragrance on himself before deciding to serve me. The second incident happened today (18/11/13) which left me angry with the treatment I received and prompted me to write this complaint. I visited the Pharmacy counter with products in my hands that I wanted to purchase and enquired about an item. A black lady wearing a smart suit jacket (I assume she is of a higher position, considering her uniform was different to the other members of staff) looked at me with a disgusted and disinterested look on her face whilst I approached her, said hi and asked for eyedrops. She did not respond with any verbal communication but went behind to back area to look for the product, when I realised it was not what I was looking for, I said that I will leave it. She raised her eyebrow, was annoyed, turned back to the back area, leaving me waiting and did not come back to serve me!! I find her behaviour extremely strange and unbelievable! I am a genuine customer, was not rude to the lady at all but was subjected to the worst customer service! I will strongly advise management or the area team to train their staff with basic standards that are fit for visiting customers. Does Superdrug really need people like this to represent their company? A real shame!!
I ordered from superdrug on saturday and it stated i would recieve a free clutch bag with my perfume... Online it showed it was available yet today i did not receive it and no explaination was given as to why. My mothers birthday is in 2days and i cannot give her the gift i promised.
I ordered off superdrug's website, and so far I'm on day 10 with just one confirmation email, and thats just a first order "thanks". It was supposed to take 2-3 working days, but checking my order stratus, it's still, "in progress". Not even dispatched yet. I've sent 3 emails, and called every day for 4 days, but no answer to anything. I can't get in contact with them about my order that I've paid for. Absolutely disgusting that I can't even get in touch and see how long my package would be. I wouldn't be so bothered but it was a birthday present for my sister, and it was a very expensive order. Now I can't even use that money to go elsewhere. Appalling, will recommend friends just to stay away.
I've ordered from superdrug lots of times and every order has arrived quickly! That's one of the reasons I shop there. I've only ever had one problem with an order but I contacted them and they sorted it out the same day! Perfect customer service. Superdrug always seem to have great deals and I'll continue to buy from them.
I would like to complain about a salesgirl who works at Superdrug in Walthamstow, Selborne Walk shopping centre. She's really arrogant and never cracks a smile. She insulted my girlfriend twice and even my family members who shop there, agree that she's really rude. She has grey eyes and she's probably Pakistani. She walks around with a sense of pride and look at people down her nose. I would request Superdrug to sack because she doesn't have any manners and she's not polite towards customers.
Why do Superdrug stores insist on sticking their own large barcode label on nearly every item?
Even more annoying is that they are often stuck over the product's information and instructions.
Its presence immediately disfigures and downgrades the item you've just spent your good money on.
I can't think of any other chain of stores that does this. Surely it shouldn't be necessary, when products already have a barcode printed on them?
Ordered a few bits and bobs and received order confirmation. After over a week with sitting around, waiting and refreshing my email inbox I decided to contact customer services. Apparently, there was a problem with my order. They made very little effort to contact me and let me know. I had provided two phone numbers. I cancelled my order and went to boots.com instead as I will do in future every time. Very poor contact from superdrug and customer services were not apologetic.
Breadcrumb links not working this evening. Verified by visa box not working using IE browser. Company this size should not use Magento which explains why they dont get many orders which you can tell by the order number count. FULL of bugs they dont even know about because of poor backend software.They should find a new developer.
went to superdrug yesterday to buy nail polish,i opened the bottle to check the contents had not dried out (have had this before and had to fight for a exchange) and was shouted to from one end of the store to the other by a member of staff that "them not testers you know" yes i did know that but i have been in at the weekend when teenagers and even older women have been applying a full face of make up from the testers,the girl on the till was no better,all the interaction i got from her was "wanna bag" and "cheers now" this she managed to do without looking up from picking the remnants of polish from her nails,just as well i am not as dim as the staff and managed to put my debit card in myself or i would probably still be standing there,there is plenty of people out of work that have better customer skills and can even rustle up a smile myself included that could do their job,shame on superdrug for seeming to employ youth over customer service.
Fabulous prices, often with free delivery (which is really fast). Great range of products and amazing aftersales care team! Use them a lot, would recommend Superdrug to anybody!
I'm disappointed with the amount it costs to deliver something from the super drug website. Its cheaper for me to go and buy it direct from the store instead of forking out for the delivery cost as well as the cost of the products. I prefer to go to the store and purchase my items as its a lot cheaper. If HMV can do free delivery in the U.K then so can everyone else.
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