Ordered a dress- which is gorgeous; very happy with it. BUT it had a great big dirty mark on the back of it and was badly creased due to terrible packing. I should have returned it for a clean dress but I needed to wear it before that dress would arrive. But, love the dress itself.
I ordered a dress in UK size 10 (S), which I am in most places. I also paid for express delivery. The dress arrived and was huge on me, so I have exchanged it for a size 6 (XXS) which fits better, but still appears larger on me than the one shown on the model online. When I called customer service to ask how long it would be before a replacement would take to arrive, I was told about 10 days after they received the too-large one from me - it did in fact arrive sooner than that, so thank you - I felt this was quite a long time to wait, especially as I had previously paid for express delivery. I felt her attitude was very off-hand. I had also called nearest Superdry stores to see if they had the item in stock - although it was showing up on computers as being in stock, it actually wasn't. Not very helpful.
Very good quality clothes but the delivery is poor as to them a secure place is being thrown over back gate to land in any thing and also be chewed by my dogs that are secure in the garden and as a great company they need to look at the delivery aspect as customers have to pay excess for delivery
Really good service and high quality products. Free postage delivered very fast (2 days after ordering to Ireland). Jacket was too small for me so I exchanged it for a larger size, this was no problem at all and again delivery was speedy. Excellent user friendly website as well. All around a good buy!
Bought a jacket as a gift for someome from the San Francisco store I was told by two sales associates that I could return the jacket for a different colour or a gift card if they didn't have what I want. They then said I could use the card online. Guess what, YOU CAN'T.
I was lied to, superdry UK told me to go screw myself when I emailed them. Classy business tactics.
If it wasn't a present, I would have just cut my losses and not bothered with buying a second jacket.
To add insult to injury. when the jacket arrived, the quality was questionable, loose threads everywhere. Certainly not impressed.
Wish I had three hands so I could give superdry three thumbs down.
I am a regular customer if Superdry and I spend between 100 and 300 pound per month on your products. But I'm very upset at the moment as I purchased a twill parka coat 149.99 and it arrived damaged. So I have had to pay for a new one before my old one us refunded. So in total 300.00 pound has been paid out. The service u receive is great but feel very out if pocket for something that was damaged
If you would like to discuss further please contact me on 07904260762
The websites good the mobile one messed up a few times on my iphone 5 but the rest was fine it was easy to find the products i wanted and it even showed if there was other colours the package came really quick so i didnt need to worry about chasing them up.
This is now the second order where they have got the wrong size label on the. Cloths as I wanted this jumper urgent I had to reorder it and I will take the first one back to a shop and hopefully get a full refund . Get your act together super dry you charge enough for your cloths so make sure when they arrive the correct size .
I live the coat, it's superb. High quality and very well designed. The online purchase process is very good. You get the product quickly with full returns prepaid and ready to go. Makes you confident to buy and try.
I bought the t-shirt as a christmas present for my friend. It arrived really quick and was well packaged and folded up ready to be wrapped up straight away. I was very impressed and will definitely consider buying from here again!
I ordered my daughters first jacket and when it arrived on time she was very excited only to realise it didn't fit as she hoped. We used the free returns service and it worked like a dream and was refunded in 8 days. We ordered a second style after the great service and this one was perfect
Delivered promptly. Very cosy and warm. Unable to get a thick jumper under it. Really nice coat. Problem with internal zip, started to fray already. Awaiting to hear back from Superdry following email to customer services. Will hopefully get a replacement coat.
Finally found warm and practical winter coat that teenage boy is willing to wear. Superdry price was equal to best price I could find, free postage, arrived in a couple of days. Boy loves coat; happy boy means happy mum. What's not to like?
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