Reply from Superfi
[REPLY]
- Reviews (29)
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- Joe Sleep
- Cirencester, GB
- 1 Review
Awful. worst company i have EVER dealt with!
no communication of when delivered, didn't have the item is stock! I had to call them to ask what was going on, and once i had cancelled the order they charge £20 for the cancellation! appalling absolutely appalling.
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- Tim Mackrill
- 2 Reviews
Perfect! Great company with lovely staff who love there Jobs and are good at putting the customer first!
I just want to thank you to the Birmingham store guys for making my speaker choosing experience an absolute joy, I was greeted with a smile, sat on a comfy sofa, given a cup of tea and was shown a fantastic product which suited my needs. No hard pressure sales, but staff who no what they are talking about and do the total best to ensure what you are buying is correct for you needs and setting up equipment that matches what you already have so you no what you are buying works (I have never had this before and believe me it makes a huge difference! They care and are happy to spend the time with you). Best hifi shop and service I have ever been to and will most certainly return!
Thanks again, It was a total pleasure.
- AV Enthusiast
- 2 Reviews
Leeds Superfi Store - Excellent
Hi, this is a review of the Leeds Superfi Store which is very local to where I live. I recently bought a pair of high end Bowers & Wilkins headphones from the store. As always, I have to say that the stores Customer Service is excellent. This is not my first purchase from this store and I have bought a range of items from them. The Staff are always helpful and know their stuff. On the rare occasions that I have had any problems with the items purchased from this store, they have all been rectified in a swift and efficient manner. One example is when I bought a new Marantz CD6003 CD Player and it would not play any discs. All it did was spin really fast. Contacted the store, who quickly checked it over and gave me a new one. Can't complain there !
Range of products on offer at this store are vast and wide ranging. In store demo facilities are also excellent. This allows me to demo a variety of equipment to make sure that what I purchase is right for me and I will be happy with it.
Disabled facilities are also excellent, which is very important for me.
I am unable to comment with regards to ordering online from the Superfi website as I've never needed to !
Hope this helps :)
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- James Hamilton
- 5 Reviews
APPALLING CUSTOMER SERVICE - AVOID SUPERFI !!!
Interesting that the only positive reviews for Superfi on here are from those fortunate enough to have ordered and received a non faulty item - I was once in that category, for about 3 months ! What these positive reviewers don't know are the joys yet to come should their expensive and complex electrical gear go the way of the pear.....
Long story short, I bought an expensive piece of kit from Superfi which developed a fault after 3 months use. To return the item I had to deal with the infamous Mrs ******* holder of the title "Customer Services Manager". An oxymoron if ever there was one; no one seems to have explained to Mrs ******* what customer service actually means or looks like; she positively delights in saying "No" at every possible occasion. After much battling against her petty and unhelpful attitude, I finally secured a refund, but this being Mrs ******** there was of course a sting in the tail; because I couldn't locate the operating manual for the unit when I returned it, she unbelievably deducted 20 quid from my refund. I can't think of an action more petty and short sighted - these manuals can be downloaded from the net for free !
Since then I have subsequently spent quite a few quid on AV equipment, and guess what none of it has been spent with Superfi. While I am sure this will not cause them to enter in Bankruptcy, it has certainly cost them more in loss of repeat business than their petty 20 quid which they effectively stole from me. What Mrs ******** and Superfi need to understand is that in retail, it is not a complaint that determines if people return, it is HOW that complaint is handled. A well handled complaint with a customer friendly resolution can result in a loyal customer and an advocate for life; a badly handled complaint results in a detractor who will, on average, tell 10 people to avoid that company. Not to mention posting their experience on the net.....
Superfi, please, do yourselves a favour, sack this awful woman who is costing you business and money with her attitude, and bring in someone who understands retail and the ethos of customer service.
PS If you have suffered at the hands of Superfi, I would urge you to complain to the Managing Director. Funnily enough, he doesn't appear keen for his details to be published; he complained to this site when I posted his name and address. I obviously respect Trustpilots guidelines so have removed them from the review. If however you do wish to contact him, his details are of course a matter of public record - you just need to Google "Directors Eddy's Nottingham LTD " (Superfi being the trading name of Eddy's Nottingham Ltd). Good luck and don't let them get away with shoddy service.
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- Ben Shelton
- London, GB
- 1 Review
Surly & unhelpful
I bought an ipod dock from Superfi that had to be returned under warranty.
Over a prolonged period trying to get the item repaired or replaced, the staff have been evasive & rude. I have made several visits & phone calls to the shop and have not had a single call back. Never have they taken any responsibility for the situation, blaming in turn the supplier, someone else in the shop and sometimes even me..
Truly awful customer service
- AP147
- 4 Reviews
SHOPPING ONLINE WITH SUPERFI WILL COST YOU!!
IF YOU WANT TO RETURN ANY ITEM BACK TO SUPERFI AFTER SHOPPING ONLINE... YOU HAVE TO SORT OUT THE POSTAGE! HIFI EQUIPMENT IS HEAVY! THIS COSTS BIG MONEY JUST TO SEND YOUR ITEM BACK TO THEM!!
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- loubella
- stockton on tees, GB
- 11 Reviews
Superb Company
Partner ordered a subwoofer from SuperFi was a bit wary at first as never used this company before but will be using them again as they are good and they sent emails after the order went through no bother and the item arrived on time.
Will deffo be recommending them to friends.
- Christopher Topley
- 3 Reviews
Keen Prices and Good delivery
The title says it all really. Bought some Golodring headphones from them and they arrived in good time and were well packaged. Price was excellent too.
- Clint
- luton, GB
- 7 Reviews
Brilliant service
I ordered 2 satellite speakers on wednesday and got them thursday can not get better than that
- Artur
- Surrey, GB
- 2 Reviews
They are useless and unhelpful!
Bought an amplifier, Blue ray DVD player and 55" LED Samsung separately. Roughly £3k. and previously £1k for JBL speakers Control Now. I couldn't get the amp to work with 5.1 speakers. Called Onkyo support in Germany and after a quick investigation they advised to return it to the place I bought it from. Because my order was placed online, the quickest way to find out what's happening to it was to deliver it to one of the branches. Almost 2h drive from Croydon to Camden during the day with extra CC charges. Arrived, got the amp out and went to the shop. Welcomed by staff nicely. I explained my problem and... I had to wait for exactly 20min as they couldn't get their internet to work to see how to resolve my problem. No knowledge whatsoever. The guy who "tried" to help me, [Louie?] was doing his best to get rid off me. Firstly, he blamed my speakers for being too powerful, 120W against 300W amp wouldn't work according to him. No way. Then, the impedance which amplifier can only handle is 4ohms and my speakers are 6ohms - this won't work. Great discovery! Still trying his best, he offered me another amplifier, which theoretically should work with my speakers. Nice move Louie. £499 is nothing to me. I asked if they have any speakers in stock, which would work with the amp so I can buy them - his answer was NO. OK, which one are good for it? He didn't know. Was he willing to plug it in and see what's wrong with it? No way. According to him, Superfi website has nothing to do with them, even the same company registration number is stuck on the wall on the left and exactly the same on on their website! You buy it online - you return it the same way. Support regarding equipment you bought online - it's your problem. Last thing he said was, he cannot even plug it in to test it - he just started this job a couple of months ago. That's how he should start from the beginning.
I hated every wasted minute of being there with so called "helpful staff". They are enemies to any business. They can consider myself as gone for good as well as my money. I explained to him that my job is to provide AV equipment to quality offices and restaurants - well, this didn't really bothered him. It looks like they're rich enough and can ignore customers. One happy customer brings another one, and an unhappy customer will inform ten.. Just in case someone from Superfi reads this, my invoice number is 27457416 from 05-July-2011. Good luck in selling cables for a few quid.
- Howard C
- Oxfordshire, GB
- 21 Reviews
Top Marks
Cannot be beaten on:-
Price
Range
Efficiency
Communication
Ease of use...........
I could go on, but will just say, they're as good as it gets.
- David Clough
- Skipton, GB
- 12 Reviews
Sell stock they can't even get
I ordered a home cinema surround set of speakers from them. All were in stock. They took my money but the goods never arrived. After a few emails and waiting, it emerged that the items were discontinued and could no longer be obtained. In the end I cancelled my order and bought from Harmon directly. Superfi refunded my money quickly as requested.
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- Jason
- Nottingham, GB
- 15 Reviews
Superb service and friendly staff
Nothing but good comments about Super Fi. Not once have they let me down, bought loads of stuff from there in the 90's and demo'd a 5.1 soundbar. Great shop.
- t
- 1 Review
items missing from delivery
I received my order which for speaker stands, spikes were missing and stands were flat packed, no bolts to bolt it together. Phoned a number then told to phone different numbers. In the end told to send an email.
- David
- 1 Review
Absolute joke
Ordered around £1000 of speaker equipment. All items were in stock for delivery within 2-10 days. The site states they will keep you up to date within this time regarding supply.
After 10 days I had heard nothing so emailed them for an update. They said the speakers were currently out of stock and they were waiting for a back order. At the same time the web site said the speakers were now discontinued.
I emailed again to be told they might not be able to fulfill my order and couldn't promise anything. They offered me some scratched speakers at a discount price instead.
False promises and appalling service.
- tony
- 1 Review
Unfulfilled order
Promised delivery in 2 to 5 days. More than a week later order was still unprocessed
- stuart green
- shrewsbury, GB
- 1 Review
tv amp instillation
just watch this space.the instillation has now been inspected by the rouge traders electrical expert.
- Nici Burn
- Ferndown, GB
- 2 Reviews
Purchased Xbox 360 which two years later was found to have been reconditioned
My son sent his two year old Xbox to have the RROD fault dealt with by Microsoft in Germany only to be told that the unit had a different serial code on the motherboard to the serial code on the outer skin of the console, apparently these two codes should match. As we have never had any changes made to the unit we can only assume that Superfi were selling reconditioned units as new. I have not given up the fight for justice over this experience, companies such as Superfi should be held to account.
- Paul
- 2 Reviews
No problems
I ordered a Panasonic projector on Sunday afternoon. It was the cheapest , in stock deal that I could find outside of Hong Kong dealers. I also received a free pull-down screen and bizarrely a free digital tuner box. Delivery was promised for am Tuesday in an email that gave a DPD tracking reference. The DPD website promised delivery between 9.30 and 10.30. A very friendly driver arrived at 9.29 am!Excellant service, highly recommended. It's a good job that ignored some of the recent poor comments on the site.
- Rob Till
- 1 Review
Charges a useage fee for faulty items
Purchased a Pure Legato unit. It stopped recognising CDs after 8 months. Sent the unit back & they sent a different unit out that didn't work at all. Sent that back for a refund & they have deducted a "useage fee" because it worked for a time. They couldn't have it repaired & no replacement could be found. E-mails were not replied to & I had the phone put down on me. Eventually spoke to Service manager & Customer care manager. Both flatly refused me the full refund as I had some useage out of the unit before it became faulty. Customer service? What customer service?
- Steve Impey
- 6 Reviews
First class service
I ordered a hifi unit from Superfi and the service was first class. From point or order i was kept updated via email with regards to my order status, and 48 hours after placing the order the hi-fi unit arrived. The price I paid was the best i could find on the net, and the quality of the unit is first rate.
I recommend them without hesitation. Excellent online company.
- nicholas
- 2 Reviews
I just want my money back !
I have canceled my order after placing it at gagetshow live at the beginning of april ,i have given up waiting for a delivery date.No responce to emails and phone calls are a waste of time "You need to talk to some one whos never there ". I just want my money back !.
- rob
- 1 Review
Be Warned!
If you order from these people ,you are insane. Broken goods arrived but they pretty much ignore e-mails and they have no department with a telephone which can deal with returns - having to contact card company for a refund. Think about it, you are buying from a company with no telephone contact number for returns! If anything does go wrond you have to wait for a reply by e-mail and in my experience, emails are ignored :-( BEWARE!
- Consta
- 1 Review
Communication.. -0
I placed an order worth of £320 for more than 4 days now, my card has been charged yet; i've received no reply, not even an update maybe (sorting items) or ( order not in-store) Such a sleeping company..
- Jo
- 1 Review
I would choose no stars if I could
!!!WARNING!!! Do not use this company!
I bought a blu-ray dvd player just under 5 mths ago it went faulty so i contacted the customer sevices to collect it which they did (second attempt!) I contacted them after three days to see if they had tested it (the only nice one ive actually spoke to) Robert who works in faulty returns said he'd tested it and couldnt get the drawer to open either he said he'd get someone to contact me to organise a refund someone did but they said only martyn from services could do it and he wasnt back in till mon 8th march so today i have called back and i have been called a liar and been verbally abused and had the phone put down on me (by the very polite and curtious!!!!! MRS WEBSTER) they are now say my very expensive Pioneer blu-ray player has to go away for repair a few times before they'll refund wow thats not an inconvenience to the customer is it! and to top it off Martyn has now apparently got it to work.
They don't follow any laws in which are set out by the sales of goods act they are a complete farce.
There head office comprises of
Mrs Webster A snotty rude old bag that is a supposed customer service manager (she has no customer service skills nor can she manage) she is receptionist and cleans the bogs by the sounds of it.
Martyn form service he is the apparently only able to give refunds/exchanges
and is in the wrong job he can magic things to work even though it had already been checked and found to be faulty but Robert isnt qualified enough to give out that information (so why the hell is he allowed to test my £600 dvd player in the first place)
Mr Dan Abrahms is the m.d they won't give you contact details for him but I will get them and will post on here and all the other message boards once I have them!!
I would never shop with superfi again ever and if you are reading this review you would take my advice and stay clear as well!
- karen mitchell
- 1 Review
WARNING DO NOT USE THIS COMPANY
I bought an item as a christmas gift for my partner. Unfortunately the item was not suitable, Superfi refused refund even after MANY emails and emailing manager. Offered an exchange as a gesture of good will!!!
Appalling customer service, to get a refund you need to return within 7 days of order...and so they obviously dont care about the christmas market.
Still have £230 worth of audio equipment unopened in its box which is completely useless and worthless thanks to superfi.
Incdently, superfi were still selling the item at full price and so wouldnt have made any loss by refunding me....as i said appalling customer service...i will be taking my custom striaght back to Amazon who are top notch company!
- Stuart
- 1 Review
ignored by customer service and returns
over 7 weeks now since receiving faulty goods, a broken £150 ipod dock still sits on my desk. I've actually had to contact trading standards for advice - it's pathetic.
Seriously - buy from anywhere else - it's not worth the risk.
- andrew clark
- 2 Reviews
- a
- 1 Review
Rubbish shop customer service and empty promises
I waited a week for my dvd player, for it to have to go back to the company, two weeks later I am still waiting for them to pick it up and sort the fault. I will never buy from them again!
