Make no accomdations or valid attempt to correct their mistakes
After placing numerous orders before at over $100 per order and being a customer for quite some time, I was unable to speak to a manager and no accommodations were made when their staff made an error. No measly $5.00 credit no expedited shipping no extra samples no nothing. After contacting Lisa via email and asking to speak with a manager because I was dissatisfied, I was refused and no attempt was made to go above and beyond for me due to their mistake. Disappointed and you can even get a manager to speak to you. Amazed.