I didn't get the confirmation e-mail so stupidly, assumed that sure parking would just be waiting at Gatwick and would find me!.....and they did! If I'd had the confirmation e-mail I would have received the 'phone number to call when I arrived at car park 6 and it was so simple. On return, it was brilliant too. Definitely will use them again, it made the airport side of the travelling completely stress free. Thank you. I think it was my computer's fault that I didn't receive the e-mail, not sure parking - just wanted to make that clear!
The guys were waiting as promised and after a quick check of the car I took the short walk to the Airport. When I returned I called them from the baggage hall, walked back to the car park and they were there within minutes. All of the staff I met were cheerful and helpful. great service, fantastic price and I woud recommend their service to anyone. Sara . Kent,
Despite phoning 20 mins before arriving at the car park as requested we were still kept waiting for 20 mins before somebody arrived to take our keys. However, once met the handover was very efficient and the use of the camera seemed quicker than their rivals. On our return the car arrived as we left the lift and looked into the car park, which was a very welcome sign and almost made me forget the poor experience when dropping off!!
I found Sure parking meet and greet service very convenient. The staff is friendly and very professional. I have used them 3 times in the past 6 months. I've recommended them to friends and family, who are also as pleased as I am. I will recommend them to any traveler! Fantastic people they are.
My first time using Sure Parking and won't be my last. Very reliable and efficient service. I was given a prompt call back from a customers service rep with a step by step guide on their service. On my way to the airport I received a courtesy call to see if I was going to be on time and when having to collect my car, I did not have a long wait. Very smooth process throughout. Thanks
I can't recommend this company highly enough. A reliable, trustworthy and friendly service. All four corners of the car are photographed as is the speedometer so you have complete confidence in them from the start. We have used them twice now and I won't ever park off site again,hanging around for transfer buses is a thing of the past. A no hassle easy to deal with company - go for it!
Many thanks for reliable and professional service in the early hours at Gatwick North both for departure and arrival. Friendly and efficient staff and prompt service after both phone calls. Will use again.
We used sure meet and greet at gatwick south terminal... 27/12/13 from 4.30am to 2/1/14 23.30pm....we call 20.mins before arriving and told to go orange carpak level 3 in the short stay car park. When we arrived the man in the orange jacket was there we had two cars and the handover was quick and simple. On our we was delayed and arfter we got our bags we called and told to got to orange carpark level 2 where one car was waiting and within ten minutes the second car turned the quick handover was done...I checked my mileage and the car had done 12 miles. We will be using Sure Parking meet and greet again...well done guys, great service.....if any one needs more info let me know email@example.com
I used to use IMI parking at Gatwick who were excellent but from what I understand they were bought out by Sure Parking. I wasn't impressed with this company. First of all through the booking process the guy on the phone was pretty rude, I never received a confirmation email at first and when calling to request it, 1 phone call he hung up on me. I eventually received it. Secondly when dropping the car off we waited 15 mins in the car park after calling 10 mins away and the pick up driver didn't want to do a walk around the car before taking it away. On arrival, considering that when booking you have to give the arrival flight number ( the other companies I have used use this information to know when you will be collecting your car). Anyway I collected my bags and called them to say I was ready to collect my car and they said it wasn't ready as they didn't think we will be landing for another 4 hours but to be fair they rushed to get it ready but it still took 30 mins to arrive. Once the driver turned up with the car he didn't ask me for any ID and he was rushing me to sign the form even though I wanted to walk around the car and check it for damage and he didn't like it much I wanted to check it. When I got back home I noticed some damage to the car that I know for a fact that item wasn't broken before they had it. So to sum it up I will not be using this company again as I find them unprofessional and at occasions rude to there customers. I would suggest next time paying a little bit more for a better company that would provide a proffesional service and that will take care of your car.
First of all I would like to say that the service of dropping off and picking up the car was very good and smooth, with minimal waiting time at a competitive price, and under any other circumstances I would definitely recommend the service to others.
My concern was how the car was driven between the airport and the secure parking facility, and then how the complaint was handled.
When I dropped off the car as normal I take took a photo of the mileage before and after collection. I also reset the fuel computer and gear shifting monitor.
As I picked up the car it had averaged 17.8mpg over the 15 miles Surepark had it, this is almost half of what it normally gets. The gear shifting monitor also showed that the gear shifting had been 'very poor' indicating high revs, I personally have only managed figures that low with the car on a track.
I raised the complaint and to their credit I was contacted back by phone, unfortunately I was told that there was no way the car had been driven fast and that the reduced MPG was normal, I’m a professional automotive engineer who designs engines for a living, including parts of the one in the car I dropped off so I wasn't completely convinced.
In this situation a bit of humility would have been the better way to address this concern, rather than going on the offensive and telling the customer they were wrong despite the evidence. The situation would have been much better handles with a simple “sorry, it shouldn't have happened, we’ll fix it in the future”.
If I had been given that reassurance based on the service we had I would have had no hesitation in using them in the future.
At this moment I’m not convinced that if I was to park with them again my car would not be driven hard as it was in this instance.
Easy to book, quickly confirmed, and felt assured when I was telephoned prior to departure advising all OK. Only 'downside' comment - was requested to ring 20 mins before arrival at airport - howis that possible when driving - I don't agree with 'phones on the move even if they are hands free! However did not have to wait too long when I rang from the terminal.
Sure Parking works fantastically. We pulled up at departures and they were waiting to drive the car away, even helping us get the cases out of the boot. They were also there for us immediately on our return. Great service!
I have recommended Sure Travel to a number of friends. They are very efficient and are always on time. They often cost less parking at Long Stay car parks and I reckon it saves me half an hour at either end..
From start to finish they gave a fully professional service that allowed me to have a fully relaxed holiday. For the cost of the service provided I will use their company for future trips and fully recommend them to anyone who is looking to travel from Gatwick airport.