I ordered a helmet for my upcoming holiday in plenty of time for the free 2nd class delivery to reach me. The item was showing as "in stock" when the order was placed, the order was accepted and payment authorised. Five days later, no word confirming that the item had been dispatched. Called the customer services line to be told that someone would look into it for me and call back in a few minutes. Four hours later I called again to be told that the item had been out of stock since my order was placed.
If an item is out of stock, it should be shown as such on the website. No money should be taken from a customer for such a purchase.
If an item turns out to be out of stock after an order is accepted, then the customer should be informed of this, not left waiting in limbo.
If someone in customer services agrees to look into a problem about an item not being dispatched, they should call back within the agreed timescale.
All in all, very poor service, I will not be giving them another opportunity to waste my time.