I now use Trust pilot all the time after having a bad experience with a store and only seeing all the really bad reviews after my order went tits up!
I was about to spend over £100 on this site and thought I had better check here first, I am so glad I did! The website looks great SAYS everything that you want to hear...free delivery..free returns..BUT after reading ALL the reviews here I have decided to go else where. Even taking into account the good reviews which seem a bit to short and sweet, the problems people have listed are expensive, stressful, time consuming and sustained over a long period of time, therefore not improving. I doubt they will be in business for much longer when potential customers like myself see the experiences of others prior to even ordering, I'll save myself the trouble and listen to the wise words of others!!!
Hi Sam Thank you for your review. I appreciate that some customers make decisions based around reviews. Obviously our feedback on Ttrustpilot is not great and should be better, however the number of feedbacks we have received on trustpilot is 45 whereas on Shopzilla we have received over 25000 reveiws, with an overall rating of 9.1 out 10. We feel that Shopzilla offers a more rounded view of Surfdomes service rather than the small sample on Trustpilot. We do offer a Free Delivery and Free Returns service in the UK. Also if you purchase over £75 you can also select free Next day courier service Free of charge. There are some restrictions with our service of Free returns such as Oversized Items which it clearly staes on our website.
Most companies choose to use one or other feedback companies so that they can build up a better picture of overall service. In 2012 we chose to use Shopzilla and in 2013 we will be looking to increase reviews on Trustpilot which will give customers a more balance view to Surfdome.
I hope this helps improove your impression of Surfdome and look forward to your future custom.