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1 Reviews

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trustpilot stars
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trustpilot stars

So hard to wait for deliver....

this is customer from Korea. I ordered Jan.29 with Quiksilver helmet and socks. today is Feb 3...but still same status with no dispatch... and most problem is that nobody is on the phone.... I tried more than 10 times with about 5 hours.... what should I do to get the product.... it is present for my bro. send it is not that hard task....
    TrustScore 9.5 / 10
    15,967 Reviews

    Reply from

    Dear Surfdome customer,

    We are sorry to hear you were unable to contact us via phone. Please note that we are a company based in the UK so there's a time difference between us and South Korea. Maybe you tried to call us when our phone lines were closed.
    Our customer service team is here from 8am to 8pm GMT Mon - Thurs, 8am to 6pm GMT on Fri and 9am to 5pm GMT Sat- Sun and you can call us on our international number +44 208 795 1218.
    Alternatively, you can email with your order details and we will be more than happy to confirm the status of your order.

    Kind regards,
    Customer Service Assistant Manager
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