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Ordered an expensive item 8 days ago for a present, never dispatched. Emailed customer service three times, rang twice, always the same response "it's in the warehouse it should be dispatched soon" with a blase attitude. Had to cancel my order and go elsewhere- money hadn't even been taken from my account. Left a complaint on their Facebook page which was never responded to and was promptly removed- it seems they only want good customer feedback and not the bad.