I ordered a Fluval Edge fish tank via express delivery (only £2) - at 7pm the other evening - I e-mailed their customer services to find out exactly when I would receive it, I was a bit panicked as it was purchased to replace a cracked tank (I told them why I'd ordered it) - Upon receiving my e-mail, they send out a driver from our most local store (still pretty far!) to ensure that I could replace my cracked tank, the following day - they even gave me a 1hr time slot! No company has ever been this thoughtful in their service towards me, and I truly appreciated it. It shows that they really care about not only their customers, but also about the fishies =) I will recommend this company highly to everyone!!!