I ordered a cross trainer that whilst delivered on time, unfortunately exhibited one or two build quality issues which prevented assembly. On reporting this to the company they couldnt have done more to assist. I was most impressed by their sympathetic and helpful approach. All issues were dealt with promptly and a replacement unit is now fully assembled and working efficiently. As a former National Director of Mission Critical Programmes, I am well aware of how thIngs can go wrong. The trick of course is being able to put things right promptly, without fuss and above all professionally. Sweatband and their agents exhibited an ability to do just that. Well done, especially to Jessi (wish she worked for me).
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