The shopping experience online seems good, although shoes could be provided with clearer info to advise on suitability to different gait types. The parcel arrived quickly and I was initially pleased with the saving I have made in their sales. On arrival the product was not as pictured on the website. The colour did not match and so I sent a message via the companies website (which advises they hope to respond within the hour!) - no response. I rang the company the following day and spoke with a rather unhelpful and disinterested lady who advised she would have to get someone else to look into this, but not to worry as they had my telephone number and would call back - 5 days later, no response. I also advised at the time of the call that I would be happy to email a picture of the shoes received to them, which I have done - again no response.
I received a response on day of writing this review and was offered an apology for the IT error. I was advised I could return the shoes for free and my account on Sweatshop's website would be credited with £10 for a future purchase. I am happy with this and will return to their site in the future.
I got a fast response to contacting the customer services about a non-standard query, which I was pleasantly surprised at. Delivery was fast and undamaged, and communication was excellent so my overall experience was very good.
Website for order goods quite good, however their post sales and in particular their order tracking system is very poor. They use DPD for deliveries, DPD apparently made an attempt to deliver, they did not find me (I live in a block of flats with a resident care taker), they did not leave any calling card. I received an email with a link to DPD site where I had only one option for re-arranging the delivery, to upgrade and pay between 6 to 12 GBP, because I had no calling card left. For picking up the goods from their depot or arrange delivery to the estate office for example, the calling card is required. Not very happy :-(
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