A fight over admin charges before they even went on cover
After buying a policy I changed my mind before the policy had begun but I had to fight very hard to have them refund a so-called admin charge of £15.
Buying cover from Swiftcover is an automated process: I input my own details and their system generates the premium, the terms and the policy. How can 'admin' be payable when no-one has actually done some admin?
Don't get caught out by this. The Financial Services Authority bans a cancellation charge which could be construed as a penalty so don't let Swiftcover get away with it.
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