I was really impressed with the price for the mermaid mono swim fin I bought & was even more impressed by the speed of the delivery from the UK all the way to Australia within only a few days of ordering. I was impressed!
Private sale via the web site was great, I have recently had trouble ordering through the sales team, for a club order, I used to get an acknowledgment but this seems to not happen, so Ian unsure if my order has been received.
Great service, with a free return / replacement after the size we ordered was slightly too small. Price of the swimsuit was also very competitive, just wish you could get more styles as the kids at the swimming club love the Dolfin Uglies.
I was really impressed with the product and the service I got from this company. They were so fast and efficient, and I had a surprise to find I had bonus points which reduced the purchase by £1. The only problem I have is that the illustration in the catalogue is rather deceptive if you don't know anything about swimming equipment (I'm a granny buying for my grand daughter) as it shows 2 items, one large and one small, and infact only one is offered.
This review has been reported to customer service by the company for violating other Trustpilot Guidelines.
Customer service is in the process of investigating this review.
Following this investigation, it will either be deleted or returned to Trustpilot.
See our review guidelines here.
I have used Swimshop several times now & would thoroughly recommend them. The products are competitively priced & they are delivered free of charge if your order exceeds £50 & arrived within 48 hours of ordering, An excellent service.
I ordered some mono fins for my swim school, they arrived quickly, but what a disappointment that after 5 minutes of using them one split in the middle. I contacted swim shop about it and I am still waiting for answer. Well they are £ 45 each so not cheap and what a disappointment for young children and myself.
I have ordered from this company on many occasions and have received the goods very quickly and of good quality. Never had a problem with company and would highly recommend them to anyone wishing to order swimming costumes or equipment .
Ordered item on Thursday which was not dispatched until Tuesday (after an email on the Monday night concerning this issue) and received on the Wednesday. Slow service for a company which boasts 24hr despatch!
On the plus side, item was packaged well and looks great. My daughter will be delighted with this parcel on Chrstimas morning!
I returned an item (wrong size ordered) with the returns label requesting new size. sent email asking do I need to reorder. Not getting an answer as it is an automatic response.
I love the choice of the swimwear and the price point but I live in Australia and after noticing the payment charge for DHL shipping to Australia cost I did think twice about ordering through the company. However, it reading it was express shipping and the amount it cost I was surprised that it took more than 3 days to arrive. I wasn't entirely happy with this outcome. Many companies I buy products from based in the UK offer much better shipping and for less. I would buy again from the company but make sure I leave more time for the items to arrive.
I bought a Swimglows swim hat in May. First time I've paid for one in years as I have dozens of 'free' silicone hats from events, but liked the look of them. Didn't wear it all the time, I only swim open water so it's never been in chlorine or chemicals. I wore it when I swam the length of Windermere in late August and a couple of days later, in another lake it split, a first for me.
In September, I sent a message to customer Services which I have never received a reply to. Ok,I thought, I'll take my business elsewhere. My wife, however has just purchased a pair of trunks for our youngest.
Considering I've got plenty of swimhats that are 5+ years old and still going strong, I'd have expected the most expensive one that you sell to have lasted a little longer.
If you want to see it, I can send a photo or return it.
I brought the swimming costume for my 3 year old daughter. I ordered the age 4 as she is tall, and it fits perfectly. I did consult the size chart. The swimming costume is fantastic quality, and the pattern is lovely . My daughter loves it . The service was great and it arrived very quickly. Will be buying from the website again .
They are very comfortable and don't leak which is a good thing. They are very clear and don't let water in. I would highly recommend them to anybody wishing to get themselves a new pair of goggles
I've previosly had excellent service which is why I had no qualms using you again for my other daughter. I had to return swimming costume as miles to small despite following size guides. Spoke to a customer advisor to check still in stock and at the same time ordered more goggles to save on postage and was advised this was fine. However goggles arrived next day, brilluant setvice but not what I asked for and jyst received email ststing costume out of stock! Bit annoying really when I specifically checked all this.
The site is so easy to navigate and find just what you want with a great range and competitive price. Their service is fast and efficient. I ordered a specialist swimsuit at 1.00 p.m. and it was delivered before 10.00 a.m. the following day. I fully recommend Swimshop to any serious swimmer
I struggled to find what I was looking for elsewhere but swim shop had it at a good price with fast delivery! Only thing that would have made it even better was free delivery (not a big enough order to qualify) but would use again.
I recently purchased swim socks for a gentleman with learning difficulties. The sizes on the website only showed S, M and L. When I received the product, the M was for shoe size 38-41. They were too small. If the website had shown the shoe size I would have ordered the large. The gentleman wanted to try them on anyway and he now has a pair of swim socks that are too small. As he tried them on, I cannot return them. Please show your sizes more accurately. I will not be making further purchases from your company.
Swimshop was perfect for my swimming costume emergency - I needed an inexpensive but good quality costume to replace an old one which had gone see-through. That was exactly what I got - no fuss, excellent service.
I wanted a swimming costume that was modest and stylish without showing my every bits. A friend told me about this website a few years ago. I finally got the courage to buy a swimming costume after 15 years as am going on holiday and am happy with my purchase.
To reply as a company, please log in to your business account.