Terrible service. False information and extra charges added to my elderly mothers insurance. We got varying quotes for a cancelation with no explanation why. I am sure most of what they say is just made up at the time. I would not use them again ever. Read the other reviews on here. I am surprised there is not more.
I used money supermarket to search for car insurance and Swinton came out one of the cheapest however when I went to buy on there screen the price came out more expensive. After numerous phone calls, sending e-mails and being on hold for an eternity they said they could not do for the price advertised as when they took all my details over the phone again because I had not owned my car for more than a year there would be a higher risk of me having an accident!!! - what a load of nonsense. However I could not be bothered to go through the hassle of re-quoting I went ahead. Part of the deal which made them cheaper was that they offered £50 cashback but they fail to list or tell you that this takes 3months to come and again after numerous phone calls chasing up where it was.
Avoid this company.
I had to take an insurance policy with them for my car but only wanted it for a while rather than a full 12 month term & asked how much it would be if i later decided to cancel my policy & was assured on the phone that it would be no more than a standard £50 cancellation fee but about a month later when I came to cancel my policy, they tried clobbering me with a £136.50 fee instead! I informed them that the agreed fee was £50 & that a verbal agreement was a legally binding contract between two parties & they said "I've never heard of that before" & "I don't think your correct". Anyway, its a long story but suffice to say I had the last laugh :)
Anyway, I wouldnt recommend Swinton to anyone!
To reply as a company, please sign up here.