Swiss reviews

Swiss reviews

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Swiss advertise fake prices on www.skyscanner.com!

I have come to the conclusion that Swiss International Airlines - as the only airline, it appears - are listing fake prices for tickets on the search engine www.skyscanner.com. They are listing good prices for several destinations fx. New York and Tokyo. Then you are redirected to their website, where the price is still the same, but after you have chosen your exact departures, Swiss add several hundred euros to the price of each ticket, using the excuse that the "International Surcharge" is not included in the prices listed!. We are talking about them raising the price by 4 times the listed amount in some cases! While Swiss do make a note on their website, that this surcharge is not included in the final prices, they still choose to list only the price WITHOUT the several hundred dollar surcharge on the search engines, thereby advertising tickets that at just a fraction of the actual price! This is a SCAM!!! It is not the problem or concern of the customer to know what different components the tickets consist of when they are looking for the cheapest prices - they need to know what they actually have to pay! This is false advertisement - why not just show the total charge?!
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Totally disappointed

I bought a return flight ticket and I missed the first flight and now they say that since I didn't use the on going ticket, they have cancelled the way back! So I have to buy two tickets again... Idiots!
I thought this company was different from Ryanair or Easyjet, but I was wrong.
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Compensation for 5 hour delayed not received!

I november the whole family went to Dubai with Swiss! Everything was great on the way from Copenhagen to Dubai!
But on the way back everything went wrong!
We arrived to the airport very early. I heard from other passenger that the flight was delayed. I told the checkin agent, that we only had 50 minutes of connection time in Zurich and we would not make the connection. So they had the chance to tranfer us to Lufthansa etc. But they told us it was like that all the time. Always delayed. We were aprox. 1,5 hour delayed when we left Dubai.
We reached the parking area 30 mins before our connection for CPH left! 27 min before we were out of the flight and ran through security check and immigration. There was a long line for both of them. We reached the gate 4 mins before departure time, but it was of course to late!!! They knew that we were on our way.
So we had to wait for next flight which left at noon (we arrived zrh at 0600 in the morning).
We receive a refresment voucher of 20 swiss francs. That will just get you a soda and a sandwich at the airport. NOTHING!

When we arrived in CPH, we were aprox delayed by 5,5 hour.
Following EU regulations you are to receive compensation. So we wrote to swiss, and then waited, waited and waited.
To months after we receive answer that we would get a compensation at 250 euro pr pers. Which we accepted, just to get it overwith!
Thay told us, they would transfer the money with a couple of days. That was 23th jan.
We did not receive 1 cent yet and they do not answer any emails!
This is so bad customer service, the whole thing. I always regarded Swiss for 1 of europe best airline regarding service.
After this episode my family and i will NEVER fly Swiss again!
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My favourite airline

I appreciate the service on board and at airports, the low prices for flying between big cities in Europe and even to the United States. For me this is one of the best airlines in the world. I haven't flown that many, but I've flown enough to be able to compare.
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They give you Swiss chocolate

What more do you really need? :)

I flew Swiss in April of 2013 when I went to visit a friend in Prague, CZ. I flew from Newark International Airport to Prague with a connection in Zurich. The only hitch was a 50 minute flight delay with my flight from EWR-ZRH, which caused me to miss my flight to Prague. I had no trouble with being re-booked onto another flight later that afternoon. They also gave me a food voucher, which I don't recall using. I napped instead.

Overall it was a pleasant experience. On my flight to Europe, I had the row to myself. Ditto with the connecting flight. The food was fine and I loved the little bars of Swiss chocolate they gave out. I'm a huge chocolate fan, so that made my day. I wouldn't hesitate to recommend Swiss to my fellow travelers. Good service and a pleasant experience.
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compagnie suisse très sure et confortable tres bon rapport qualité prix

la qualité suisse se fait ressentir , hotesse accueillante et serviable qui propose des tickets rabais pour le metreo par exemple pour londres. A reprendre sans souci
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Very god

I have been flying with swiss for a number og years now, and I still enjoy it, just booke tickets in advance, and they are resenable.
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Good experience with Swiss

I have yet to have a bad experience with Swiss.
The cabin is lovely, the cabin crew is great too - and you get a free chocolate.
The food isn't the best out there, but I find that it depends mostly on your point of origin.

The Star Alliance also makes it a very worthwhile airline to check out when booking flights - you get easy connections to a ton of other airlines.
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flug am 1 dez münchen - dubei

der flug verlief ohne ohne probleme jedoch habe ich bei swiss bemerkt das die purser denken wir die kunden sollen froh sein das wir mit swiss fliegen dürfen. nicht der kunde ist könig sondern man ist der wilküre der stewards ausgesetzt. ich weis ich bin niemand aber ich fliege nie wieder mit swiss . bin ungefähr in 5 Jahren 15 mal mit swiss geflogen.
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Efficient and fairly punctual

Flew on Swiss from LHR to Geneva 16/7/11 and back from Zurich 23/7/11. Online check-in was easy to use and allowed me to choose the seats I wanted. Outbound flight was punctual; inbound was delayed 20 minutes on take-off but that's no big deal.
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Glimrende service

Jeg har netop haft den fornøjelse for første gang at bestille flybilletter på swiss.com. Og det bliver ikke sidste gang: prisen er god, det er nemt at bestille, og man føler sig tryg under hele forløbet. Jeg har to gange haft behov for at kontakte deres kunderservice, og det fungerer fuldstændigt problemfrit.
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Er hvad SAS burde have været

Rimelige priser, rigtig god benplads, nye fly, gratis chokolade og sandwich og præcision som et scweizisk urværk, kender ikke bedre intraeuropæisk transport.
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God gedigen service

Fint site, billetter kan købes meget tæt op til afgang, let servering på flyet (!), priser i den dyre ende.

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Swiss Details

About this company

SWISS is Switzerland’s national airline, flying to 90 destinations around the world. Visit SWISS.COM for special offers, flight schedules and general information.

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