Swisstool reviewed by

14 Reviews

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trustpilot stars
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trustpilot stars

Still no goods OR refund after 7 emails

I ordered 7 swiss army knives for the Ushers, Dads and bestman for our wedding at the cost of £144. At first contact was great.Helpful and eager to please.
Then The goods didn't arrive when they said. I contacted the company and they assured me they would make another order and claim back the insurance on the first order from the post office. Since then I have heard nothing. No response to my 7 emails, which started off nice but the last one I sent I told them I would report them to trading standards and take the action further. Still nothing. I have now been in touch with my bank's fraud department as I feel that is exactly what it is. We are on a tight budget for the wedding and now tight time frame (ordered them 5 weeks ago) and they have stolen my money. If I do not get a refund or products I am also thinking of reporting it to the Police and getting a crime number. My bank is fairly postive that I will get my money back as luckily I paid by visa debit but it will take a long time and I cannot afford to order more presents until that time.
I don't understand why I was getting replies after an hour at first and now nothing.
The phone number given in one of the other reviews goes to answer phone.
I think if you have paid by visa or visa debit you will receive your money back eventually.
Trading standards do have a website where you can give information about a scam or fraud. I suggest those people unhappy do this as well.
S
Update
Phil another unhappy customer contact me with the details of the supplier and found that they were not very happy about the reviews that they have been getting. I contacted the company on Friday to let them know that I have received no products from their dealer and got a phone call today with excuses of emails being blocked etc. However they have said they are rushing an order through ( I don't call 5 weeks rushing!) and that they will be with me on thursday so we shall see. It certainly seems like they do not want to annoy their supplier any more.
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