I ordered a personalised knife from them a few months ago. I was extremely pleased with the knife when it arrived. It was perfectly engraved. I wouldn't have normally ordered from this company as I don't find their prices to be particularly competitive but the company I normally use had no stock. I placed my order and the money was taken immediately and the status of the order on their website changed to ordered. I was not concerened at first as I had allowed plenty of time for the order to arrive as it was for a family birthday present. After about two weeks I had received nothing and looked on the website for a phone number but there isn't one which worried me. I then saw the reviews on this website which obviously worried me! I found a telephone number on this website in an old review. There was no answer so I left a message requesting a delivery date. The knife arrived the next day. The owner did phone me back as I left a message to say thank you. I explained that it would be helpful to give customers a delivery timescale and a landline and business address. He said that this would happen but that was six months ago and nothing has. I have noticed in the past that the website closes for weeks at a time which seems strange. He has, however been in business for many years and I assume that he would not be allowed to continue trading for so long if there were problems. Perhaps people who have had a bad experience are more likely to post reviews. I believe that the owners can comment on the reviews given so why has he never done so? I think that he may not hold stock and may need to gather a few orders to place together to ensure a good price from his supplier. I think that if you have ordered you will receive your knife eventually. I wouldn't order from them again as I would rather pay a little more and order from a reliable source with a telephone number that is answered and not have the stress of waiting. In future I will check this site and look for telephone numbers.
I ordered an item for my father as a Christmas present, and like the rest of you, only read these reviews after ordering! After contacting the number given on this website several times, with no answer or response I contacted Nationwide to make a claim. Strangely, after contacting Nationwide I received an email from swisstool saying that they had FINALLY processed my order. I received my order today, and excitedly presented it to my dad, to which he asked 'who's Ben Neary?'. It seems I have received someone else's personalised order. So I'm guessing myself and Ben are both unhappy with this company. AVOID!!!
Same as below, I read bad reviews about Swisstool uk and got worried but I must say I'm very happy with them. I got a Mountaineer Blossoms, authentic Victorinox knife and limited edition cover I could not find anywhere else. Some comments may have been hasty. They said on their website that they had to close for personal circumstances in Nov / December 2012. They recently reopened (although not updated their website yet) and sent me my order from last month pretty quickly. So I would say, give them a chance!
I ordered a swisstool, 1 handed forester and leather pouch on the 8th January and have just received exactly that via international registered delivery.
The only stressful part of the transaction was reading the reviews on this page which I have to say seem a little alarmist! I suspect that some people haven't had the curtesy to update their original comments, or have yet to do so.
Good price and reasonable service, considering. Am about to order a swisstool +
I have linked this review to facebook to prove its authenticity.
My company used to rent the offices that Swisstool give as their HQ. We left some 6 years ago. I get a lot of calls asking if we're anything to do with them. Can I just say at this point that Network Security Associates Ltd and Digifor Ltd. have no connection with Swisstool whatsoever. This is the info that I send out to people who contact me, I hope it helps Steve Lewer, Director, NS Associates Ltd.
The Letting agents for the office who would have details of current tenants were Johnson Fellows, Birmingham; They deal (or dealt) with all of the Tesco's leases (Tesco were the holders of the head lease) http://www.johnsonfellows.com My contacts there were Angela Meisterics ; she may be a good place to start (She managed the lease) or Andrew Rowson, he was a surveyor www.swisstool.co.uk is registered to : Domain name: swisstool.co.uk Registrant: Maybe Group Ltd Registrant type: UK Limited Company, (Company number: 3930227) Registrant's address: 248 Streatham High Road London SW16 1HS United Kingdom Which appears to be a newsagent. The Maybe Group Ltd has a registered Director: Mr Mohammad Ali Afshar Company Secretary The Maybe Group Ltd 10 Fitzroy Close SOUTHAMPTON SO16 7LW Hope this helps Steve
I ordered a Swiss Army Knife as a surprise for my husband after his old one was stolen when our car was broken into. The money was taken from my credit card the same day but the knife has never been sent. Despite sending a number of emails to SwissTool I have had no reply. Having seen so many similar reviews of the company on here I have filed an Action Fraud report. I guess there's a lot of us who can kiss our money goodbye! If this has happened to you report it via the Action Fraud website - it's the only way to stop these bogus companies. You can remain anonymous if you wish by calling their helpline.
UPDATE 12/01/13: I have just received an email from SwissTool saying that they have been closed since 24th Nov due to unforeseen circumstances and asking if I would still like the order to be sent or if I would like a refund. As the money has already been paid to them I asked for the order to be sent by 18th Jan. I'll update again if/when it actually arrives.
UPDATE 7 January 2013 I sent the following email to firstname.lastname@example.org - I strongly urge everyone else (and any new person with a grievance) to to the same.
Dear Sir I would like to bring to your attention an Internet Trading Company called Swisstool which allegedly operates from an address in Southampton.
I, and many others (please look at this site for further references - http://www.trustpilot.co.uk/review/www.swisstool.co.uk ) have placed orders with this company via their website. The money was deducted immediately from my bank account, but the delivery of the goods has not happened.
The Swisstool website does not publish any telephone numbers or email addresses, and the automated “contact us” system does not produce any responses.
The address that is given on the site is: SwissTool.co.uk 349-353 Shirley Road SOUTHAMPTON SO15 3JD
I have contacted their supplier (Burton-McCall ) and received this telephone number – 02380 528257 but it is never answered. I have left messages. I have discovered through checking Companies House that the Director is a Mr Hamid Moosavi with (allegedly) a mobile telephone of 07966 137310 – this is also never answered.
I have opened a Fraud Report online: National Crime Reference Number: NFRC130100122872 Password: ********
I am currently awaiting a call back from the Citizen’s Advice Bureau, and I about to send a letter to the Swisstool address given above.
I would be grateful to know what, in circumstances such as these, the Trading Standards body can do to: 1. Ensure that companies who behave in this manner are brought to task 2. Ensure that the citizens of the UK are not subject to these kinds of apparent fraudulent dealings.
Won't bore with details - same as everyone else. Waited a month and today, courtesy of the kind person who left the telephone number (below) for Action Fraud, I found the Action Fraud web site (www.actionfraud.police.uk) and completed a report.
I doubt if I will ever see my goods or my money - so if you are reviewing prior to buying THEN DON'T BUY. If, like me, you have arrived at this site because you have already been "had" - then I'm afraid you need to be prepared to write off whatever you spent, and go and buy elsewhere if you can afford.
EVERYONE - please please PLEASE create an Action Fraud report. The more who do so, the more likelihood there is of these criminals being caught.
I ordered a penknife for my wife for Christmas from this site on the 11th December, plenty of time you would think for their standard 5-7 day delivery. Still nothing has been received. Tried to contact them via their website, nothing. No phone number to contact. I have just raised a chargeback with my card provider as goods have not been received withing the stated time frame. I would urge anyone who has purchased and not received their goods to do the same, your card provider will give you a refund. Happy to reverse this if the pen-knife is received.
I have read some of the reviews on here and most say "didnt send out item but took money and said they were closed due to an emergency."
And surprise, surprise...they are closed AGAIN!!!
At first they said they would be open on December 1st so i ordered my swiss army knife thinking i had plenty of time. A week later they had updated there notices saying they were closed until further notice! However they had managed to take the money out of my bank straight away!
Disgusting treatment.....beware of scam site. Read other reviews too. Wish i had been on here to start with!!!!
I placed an order for a penknife which was going to be a present for my son's birthday. Placed the order on 19.11.2012. Money was taken immediately but still no goods delivered by today 11.12.12. Have complained to my credit card company, written to Swisstool, and now tweeted about them. Tomorrow if I haven't heard from Swisstool I will be complaining to the police and reporting them for theft.
I ordered a swiss army knife with engraving 2 weeks ago on Monday for my husband for Christmas, and it says that it queued, and now they saying that they are closed, if i had seen this, i would not of ordered the knife.
I wish that i seen the reviews first! I will always check reviews of websites i do not know before ordering!
I have just recieved my item, on the 13/12/12, but i took 2 weeks to send it! I will never use this website again, i have learnt my lesson, always reviews for unknown website!
Nuff said, consider myself lucky to get 1 knife out of 2 ordered judging by what others have said , surely this is illegal? what about Trading Standards Office ? I suggest that all customers ring the number listed on another review as I finally got through and lo and behold the 2nd knife finally arrived!!!!
I ordered a personalised knife back in June 2012 for a friends birthday. Didn't turn up in time for their birthday so I went to email the company a couple of weeks later but there was a notification saying they were unable to process orders until October as the company was closed until then. Was annoyed that this hadn't been made clear before ordering and taking the money out of my account (which they did immediately) but hey ho. Waited until mid October and still no knife, emailed, no reply. Emailed 2 weeks ago, no reply. Emailed 2 days ago, no reply.
Took my money, no delivery of goods, no responses, unable to get money back. They are frauds and scammers, don't go there. If I could do 0 tars I would.
The knife I ordered has eventually arrived, but it took nearly two weeks. Most of the time the website was showing order status as 'queued'. Having read large number of negative reviews (unfortunately only after placing the order) I was getting concerned, emailed the company, never received a reply, tried hard to find their phone number, but no luck. As said, the knife eventually arrived, looks genuine and was slightly cheaper than elsewhere but it was not worth the stress. Would not use this company again.
Lesson learned - read company reviews before shopping online!