I am glad I found Swiss Watches Direct as I have bought the perfect 40th Birthday present for my husband. I decided to spread my payments over 6 months, interest free and this was no problem. It was all done easily and efficiently, no fuss and I have a lovely watch to give at a great price.
I was surprised to find a company which provided the service that SW Direct offered and I was a bit dubious to start with as they sounded too good to be true but decided to take a chance and I am so glad that I did. They were lovely to talk to on the phone and once the order was placed they kept in regular touch until the watch was delivered, which was sooner than expected anyway. I cannot praise them enough and would have no qualm in recommending them.
I had reservations like everyone else when spending so much money on line but i did my homework and the reviews where 100%.The team made me feel at ease and they kept me up to date at all times via e-mails or a phone calls,in a nut shell do not hesitate it's the real deal thanks again guys great watch (Omega sea master)
I bought a watch for my wife for Christmas. Can't fault the price and service it was great.
I did have a problem with the web purchase though. The site asks to provide an address for delivery which can be different from the card holder address. That's great in theory as I wanted the watch to be delivered to work so my wife didn't know what was being bought.
In practice the Company won't allow delivery to anywhere other than the card holders address, so my great surprise was shattered by the fact that my wife had to sign for receipt of her own surprise present - a scenario that I told the company over the phone would happen but one which they were unable to look into for me.
So in summary the price is great, the delivery was quick but christmas surprise ruined as the company can't get their act together and follow through on the service they offer on their website.
Really impressed with the company, watch was in perfect condition, service 100%.
My Omega Seamaster arrived on time, as promised, mint condition. There was regular contact from the staff at Swiss Watches Direct at each stage of the process. No concerns and would recommend them to friends.
Ordered limited edition Tag Heuer and whilst it took a few weeks it was still delivered within the time frame at a price which could not be matched anywhere. The only way to buy a genuine watch and get a real saving. Would order again without hesitation.
I came across the website whilst looking for a Tag watch for my wife's Xmas present. Couldn't quite beleive that these guys were quoting £1080 for a watch that was retailing in Goldsmiths for £1475. Anyway, the reviews looked very good and I phoned and spoke to the team. Liked the lack of hard sell and also how much store was placed on feedback throughout the order and delivery times etc. I took the plunge and ordered the watch; it arrived as promised, with full dealer papers and totally genuine. All I can do is comment on my experience and I would have no hesitation in recommending these guys. Top service!
Initially I had the usual reservations about using the net for a large purchase such as a special watch. I needn't have worried, I rang and spoke to the owner of the company who gave me confidence to go ahead. The price quoted was much better than I could get on the high street and all of the warranties etc are still provided. I've since bought a second watch and experienced the same great service.
I was thoroughly impressed with the speed of delivery and the constant passage of information leaving no question at what stage my order was at, or when i could expect delivery. A very impressive and easy process from start to finish with a much appreciated personal touch with communication. Would definitely recommend this to friends and family.
Ordered the watch on the 12th November and received it on the 23rd. The watch was not a standard specification so to source one that quickly was great. They also went out of their way to get it out on time for a Saturday delivery.
Would definitely recommend to friends and use again.
Both my son and I were quite nervous about spending such a lot of money over an unknown website. My son had chosen an Omega watch for his 21st birthday it was slightly over the budget we had set but he was going to add his own money to it, so neither of us wanted to make a mistake. My son did as much research as possible on Swiss Watches Direct and the outcome was that we decided we would order it as it was nearly £900 cheaper than anywhere else.
The service was efficient and we had regular emails telling us how the order was progressing as there was a slight delay, these were very reassuring in the circumstances. The watch arrived when it was scheduled to and we are very pleased with it.
A very good service.
I was looking for the new Breitling Avenger II GMT which none of the Breitling retailers I tried in the Manchester area had in stock. If I'd found one then I may well have paid the shop price because I felt the prices at Swiss Watches Direct were just too low to be credible and I have a healthy distrust of online retailers. However, having read reviews on Trust Pilot together with the various assurances on the SWD website and noticing that SWD had a sponsored link from Amazon, I decided to give them a try, knowing that my credit card provider would pick up the pieces if it all went horribly wrong.
I have to say that any doubts were quickly dispelled. Within an hour of placing the order online I received a phone call from SWD to check my order and advise me of next steps. It would be a special order so I wouldn't have the option of returning the watch if I didn't like it (they explain on the website this might be the case with some watches) and they gave me time to consider and then confirm by email that I was happy to proceed on that basis. I was skeptical about the 10 day delivery timetable but under the circumstances I was happy to wait if longer. I didn't wait for long before I started receiving updates; first to confirm the watch was en route to SWD and then another to say the watch had been received, checked and being dispatched.
It arrived next day, when expected, well packaged and exactly what I ordered with all the Breitling papers, warranty, boxes, etc. - just as you would expect from a high street jeweller. I can't fault the service which is all the more impressive given the small margins SWD must be making to offer such discounts on high street prices.
Just one final thought on the 'too good to be true' question. Retailers like Goldsmiths often offer discounts of 10%. I bought a previous watch from an independent jeweller who very quickly offered to match a 15% discount I'd seem elsewhere. I've read on watch forums that there is a very high markup on such watches and whilst I don't know to what extent that's true, my experience to date suggests that big discounts are quite feasible and therefore the discounts at SWD are very believable (and an extra 10 - 15% on the price of a luxury watch makes the SWD option very worthwhile!!).
Right from the initial order Adrian and the team provided a very high level of service with regular weekly updates on the progress of the order. The watch was delivered on time,with no issues with the warranty and all for a great price.
.Watch was delivered with a misaligned bezel, after supposedly being inspected by SWD and supplying dealer. I returned the watch to address that they say to return watches to (as stated on invoice) only to be told, " we moved from there 3 months ago - I'm sure the watch will find its way back to you".
I had been looking forward to getting the watch but this has now left a bit of a sour taste. On the sales side, SWD were quite good - professional and straight to the point, but the afters sales side I feel is quite poor. There is something to be said about paying a little more and dealing face to face.
My experience was that SWD is a decent and reliable company.
The 2 employees Adrian and Garry I dealt with were genuine guys. Both worked hard to get me the watch I was looking for.
I ordered a Breitling Colt 44 Aeromarine Super Quartz. The Watch arrived exactly in the condition desired and at a saving of £520 on the high street price.
The guys kept me informed with a weekly email – even if only to let me know I hadn’t been forgotten, and that my order was ‘progressing’.
Once in. The watch was delivered the next day as promised.
A few points to be aware of:
It appears that the more prestige brands like Breitling can take SWD longer to source than for example a TAG might.
SWD acknowledged this, and from ordering the watch (SWD quoted 10-20 working days on the website). It arrived on the 21st working day (4 actual elapsed weeks).
Fair play. I did chase it a couple of times. The guys responded by enquiring for me with their offshore A.D. Who in turn had to deal directly with Breitling.
Therefore for the better brands do expect potentially to have to wait if the item is not in stock. An enhancement to the website could be to indicate this fact against the choices perhaps?
To also note. In some situations (ordering online particularly). The full cost is taken directly from your credit card.
There was a slight mix up 4 weeks later when the watch came in. SWD attempted to deduct the full price again at this time.
I noticed this and spoke to Adrian, who apologised and had this corrected. I am 100% positive this was a genuine mistake. But T.B.A to check.
In summary a good experience:
Be aware that the lead times can be elongated. Though no worse than the limits quoted on the website in my case.
Against the wait though I saved 23% on the full list price. SWD is also clearly a friendly and customer oriented company to deal with. No unanswered emails or calls at any time.
My only concern is if the watch were to go faulty. Whilst you have the 2 year warranty card supplied to you. You will have to rely on dealing with the manufacturer (say Breitling) directly.
One hopes that this will be rare of course. But that’s the only drawback I can see for not being able to go back to a ‘bricks and mortar’ A.D.
Overall some very good and attentive service. I would recommended them to others and would certainly use them again.
SwissWatches had the best price that I could find for the limited edition Tag that I ordered. I phoned them first and Adrian was very straight about when I was likely to get my watch in about a months time. As it turned out he was spot on BUT ..I did have to chase a couple of times as I was getting paranoid!
So maybe it was me but I feel they could have emailed or called me a couple more times over the 5 week wait.
All in all I am very pleased with my watch and the saving and service I received. Thanks Guys
I was not sure at first about buying a watch with out seeing it first but I had nothing to worry about. The service was excellent with weekly emails and my watch arrived on time with no issues. I would defiantly buy another watch again from this company and highly recommend Swiss Direct to anyone looking for a quality watch.
Purchased a new brietling super ocean 42 from swissdiect. I intiallly had my reservations as i would normally only purchase from a high street jewellers. The watch had to be ordered direct from there suppliers and took several weeks but they kept me updated throughout. I received the watch on the day they stated and it looks fantastic. I would not hesitate to purchase from Swisswatchesdirect again..saved me over £400!
Great website to buy quality watches at low prices. Staff were so helpful and friendly from the start and kept me posted every step of the way. Would use them again without hesitation.
The watch I had ordered was out of stock and I was told it would take 3 to 6 weeks to arrive. In the event it was actually within 3 weeks, and I am delighted with it.
Ordered a seamaster planet ocean chronograph on on oct 28 received the watch on nov 10 , Watch arrived well packed and in perfect condition,Saved over £1000 pounds against High Street prices.Good people easy to deal with and keep you updated at all time,Top company will use again.
I highly recommend Swisswatcesdirect for their great prices! Quick no hassle service for top quality watches, i would definately buy from them again in the future without hesitation !!!!
I contacted Swiss watches but was a little unsure as to whether to buy as I hadn't heard of them before, however their prices were so much more competitive than the high street
My dealings were with Adrian who was great in talking through the watch options plus delivery.
We wanted within a week where the time scales were actually 2 weeks .. Adrian pulled out all the stops to get it delivered on my daughters 21st birthday, followed up with a happy birthday email! Excellent service and brilliant price
Throughout the process Garry kept me informed of my order. I was initially worried about spending such a large amount online but Garry described the whole process and was as good as his word. Would buy from Swiss Watches Direct again and wholeheartedly recommend!
Despite hundreds of positive reviews about Swiss Watches Direct on Trustpilot I still remembered the old saying "if it sounds to good to be true it probably is". Well I happy to say I was proven very wrong.
As with other reviews, everyone I spoke to at Swiss Watches Direct was extremely helpful and knowledgable, they gave me excellent advice and were true to their word.
I was after a limited addition Tag Heuer, which even though recently removed from their site, they were still able to source. They kept me up to date throughout and sourced it significantly quicker than they promised.
I highly recommend them and I will certainly use them again.
I've got to say I was a little apprehensive spending all this money with an on-line watch retailer that wasn't an official brand retailer. But I read all the reviews on TrustPilot & it seemed I had nothing to worry about.
Well I was wrong to be worried. From the moment I first contacted the guy's at SwissWatchesDirect they have all made it a very pleasant & easy transaction. Adrian, David & Garry have kept me updated by sending weekly updates as to the progress of my order & as soon as they have the watch you are informed & you have it the very next day. Thanks guys for a great buying experiance. Without doubt I will buy from you again.
My dealings with Swiss Watches Direct were positive. I spoke to Adrian a few times on the phone before purchasing the watch, and he answered all my questions in a pleasant, professional way. I was kept up to date by email on the status of the watch's arrival and delivery to my house, so I was happy with the overall service that I received from the company.
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