Sysop were the first ITIL® training organisation to offer a guarantee of examination success. We believed then, as we do now, that your time is too valuable to be expended on an unproductive training experience. At Sysop we recognise that your key objective is to pass the examination with the greatest certainty, knowing that you will be cared for – individually. We also recognise that you will want to gain valuable skills in the deployment and implementation of ITIL ® in your work-place - calling upon the experience of Sysop consultants for guidance and support. It is easy for imitators to offer free-resits or free places on subsequent courses but this is scant compensation for the uncertainty and frustration of poor quality training.
Once you have booked on one of our Management, PRINCE2® or ITIL® training courses and received your confirmation of booking, we guarantee that your course will run. We are not subject to the same financial pressures as those training organisations that rely on freelance trainers and expensive hired conference facilities. Our full-time lecturing team and purpose built training centre means that we never have to cancel a course simply because numbers are low.
We qualify our Consultant/Lecturers All of our lecturers are industry qualified consultants in their own right who bring their experience of the real world into the classroom. To ensure that they are proficient in classroom teaching and learning skills, they all attend the Institute of IT Trainers programme and hold the Institute’s trainer’s qualification. As well as holding the over-arching prestigious ITIL v3 Expert qualification, our lecturers will also have taken, and passed, the examination for the specific subject they will be teaching to you.
The vast majority of students who take Sysop training pass at the first attempt. There, inevitably, is a small number who do not succeed at the first attempt. Should you be one of the unfortunate few who tripped at the examination hurdle, We will not abandon you! Whether you are uindertaking PRINCE2® or ITIL®, we will discuss with you the most appropriate way we can help you achieve your qualification goal. For the advanced courses (e.g. v3 Intermediate) we will provide additional support, by working with you identifying your weak areas, helping you address them, working through exam-style questions, and encouraging you to answer and submit them to us for marking and comment. If this reveals a particular subject weakness we may recommend that you re-sit all or part of the course. We will offer you this option free of charge. We appreciate your time is valuable and your goal is important. All that we ask is that you contribute positively in the training sessions and complete any pre-course study and evening assignments that you will be set. It is this after-course care that ensures that the Sysop overall success-rate is close to 100%.
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