Sysop reviews

Sysop reviews

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Review by confirmed purchaser

Thorough and Friendly Training from Sysop

I found that my training experience with Sysop was both thorough and friendly, which enabled me to successfully pass my ITIL Managing Across the Lifecycle examination first time! Thanks for all your support!
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Review by confirmed purchaser

ITIL "descriptives" don't gel well in 3 days WITHOUT evening reading.

Although i must state that the course tutor was easy to listen to,and knew his topic well; the information in ITIL we learnt didn't lend it's self to being easy to remember. The principles are common sense, however ITIL wraps their brand of descriptive words which unfortunately when in exam conditions and with multiple sentances reading very (very) similar. It didnt seem to stick, or be "common sense" or give you the option to work it out from the options. exam fail. Furthermore, the mock exams didnt match the state of the exam in the level of similarity the multiple choice answers shown.
sysop.co.uk

Reply from sysop.co.uk

Hi Jon. Thank you for your feedback. I understand your comments and have a certain sympathy for your sentiments. I'm glad that you agree with our assessment that ITIL principles are common sense.
Exams, by their very nature, are stressful events and, as was explained on the course, ITIL exams are designed to test the student's ability to recognise ITIL principles when they are expressed in a slightly different form. We are not permitted to see "live" exam papers so I can't comment on the particular paper you took. I do know that BCS work diligently to weed-out any questions that have a particularly poor pass mark.
If you email me with some specific examples I will take it up with the examination body.
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Review by confirmed purchaser

Well delivered, well paced, Knowledgeable Tutor

I attended the Sysop FREE ITIL Overview session. It was really good, informative with no hard sell. A very worthwhile morning. I came away with a much better understanding of what ITIL is and why organisations should adopt it.
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Review by confirmed purchaser

Excellent tutor!

Very interesting course that has given me knowledge that I can bring back and use in the office. Tutor was excellent in helping me understand the fundamentals. Will be using them again.
sysop.co.uk

Reply from sysop.co.uk

Thank you Paul. I have to say the level of participation from the group really helped the flow. I enjoyed it too.
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Review by confirmed purchaser

Requires real "on your feet thinking" - Takes active participation to a new level

Training courses for some can be greeted with a certain amount of scepticism, value or stereo typed, this should not be treated as such.

I seldom like being out of the office for a full day but it was not long until I realised that this would not be your average training event \ awareness course. Firmly put everyone out of their comfort zone and gave people from all levels the exposure to the pressures of different departments in time of a major event(s) all working towards a common goal.

It would be hard for anyone on this course not to become involved and take an active part. I really enjoyed the event and would have no issue in recommending this course, a real tester and well worth the full day that it takes.
sysop.co.uk

Reply from sysop.co.uk

Thank you Wes. The Apollo 13 workshop is designed to allow you to experience, in a controlled environment, the culture change that is so essential to a successful IT service management deployment. It is a challenge! I'm glad you found it enjoyable and that the workshop objectives were achieved.
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Review by confirmed purchaser

During Oct & Nov I attended 4 ITIL Intermediate Courses, Passed all 4, average score of 80%. I need say no more!!!

During Oct & Nov 2013 I attended four Intermediate ITIL Courses at SysOp. I found SysOp very friendly and knowledgeable. I had the pleasure of Andy as my instructor for all four courses. The whole process of planning, booking and attending the training courses was painless and simple. Janice who looks after the admin side of life is a pleasure to deal with, she is friendly and very prompt in replying to communications. I have one more ITIL course to attend, then all being well I will back at SysOp to attend my MALC in March 2014.
sysop.co.uk

Reply from sysop.co.uk

Thank you Jon. We work hard to maintain an exam pass rate significantly higher than the industry average - we believe ourselves to be the best in Europe. I'm pleased that worked for you, particularly as you had set yourself a very ambitious target timescale.
Janice thanks you too for your kind comments - her unofficial title is Director of First Impressions :)
Stuart
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Review by confirmed purchaser

Not quite enough info to apply to the business

I found the course topic veryy interesting but found the delivery a bit lacking. The course was delivered mainly on powerpoint slides and I would have liked more interaction. Quite a few questions that were raised were not answered properly, but instead we were told 'yes that is a tricky one'. We were all also shocked at the contect of the exam as a lot of it had not been covered during the course.
I would have liked more interaction and more information on how to apply Green IT practises in the work place.
All of the staff were lovely.
sysop.co.uk

Reply from sysop.co.uk

Thank you for your candid feedback and your kind remarks about the Sysop team.

I note your comment about encouraging more participation and will review the course dynamics for the future. I'm sorry you felt that some questions were not fully answered - the truth is that there is a great deal of ambiguity about government and international initiatives that some questions just cannot be answered which is why they were dealt with by class discussion.

Your reaction to the exam is common across all the exam courses we teach. I'm sure it's simply an adrenalin reaction to the stress of a "live" exam. I hope you will agree, now that you know how good your pass mark was, that you were, indeed, well prepared.
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Review by confirmed purchaser

First class experience every time from booking right through to getting the exam results.

I've undertaken my Foundation and Intermediate courses with Sysop and am now planning to attend MALC with them in 2014. I wouldn't even think about going anywhere else. The admin team are very friendly and nothing is too much trouble for them. The tutors have all been great - they know the subjects and are supportive of real life discussion amongst the delegates. Course material is relevant and they share some useful exam techniques too.
sysop.co.uk

Reply from sysop.co.uk

Thank you Ruth. I know that Janice will value your kind comments on our Admin processes - she really does strive to deliver outstaning customer service.
We are, of course, an IT Service Management specialist company and that is why our trainers can be so supportive and relevant.
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Review by confirmed purchaser

Enabled me to achieve the ITIL certification I required

The training offered by Sysop is thorough and accessible. As well as the core ITIL publication a folder is provided with key aspects of the course highlighted. The trainer keeps things moving and brings focus to the training.
sysop.co.uk

Reply from sysop.co.uk

Thanks Tony. The CSI exam can be a little tricky but good to see that you safely negoatiated it. :)
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Review by confirmed purchaser

Extremely worthwhile, and enjoyable. Would highly recommend Sysop to anyone

I attend ITIL Foundation V3 at Sysop in October, and found it to be very useful, and enjoyable.

Stuart added a lighter side to the training, and made it real.

Thank you, and fingers crossed I pass :-)
sysop.co.uk

Reply from sysop.co.uk

Thank you Paul and congratulations on your pass :)

Stuart
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Review by confirmed purchaser

ITIL SOA

I had a good experience on the course, there was much more 121 communication as I was in a small group of candidates. The course material was well presented and there was time for questions and clarifications along the way. The course tutor was assessed during our training which indicates that they take it seriously and where necessary improvements are made.
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Review by confirmed purchaser

A well delivered, valuable course.

I found the course enjoyable and well delivered by an experienced trainer. The content will be useful for me to do my job better and hopefully influence the better use of processes within our organisation.
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Review by confirmed purchaser

A well run and organised course with a productive learning atmosphere.

My course at Sysop was well organised and enjoyable,which was a relief as there were only 2 people on the course which could have been a problem but with encouragement from the trainer it was a very productive environment. We were able to discuss our individual different environments while covering the course material. I came away with some ideas for my own work environment and had a good discussion on a training road map for ITIL which I found to be very useful.
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Review by confirmed purchaser

Good quality training, friendly supportive environment for taking exams

Good quality trainig material, exercises to make you think and keep you interested. Relaxed supportive environment to support taking an exam. The building was very clean and comfortable. Nice meals and facilities at breaktime.
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Review by confirmed purchaser

Consistent teaching and good facilities

The bits that seem like they could be better:
The drawings in book of slides and in OGC book could be bigger
Using a larger version of flow drawing on Service Transition OGC book page 251, placed on the wall from start to end of course, could help assimilate relationships between proceeses.
Andy could be a bit more daring with a pen, large paper and student engagement, aiming at the difficult and less of the simple.

What did well for me:
Exam examples and the analysis post answering the question.
Use of methodical approach to answering exam questions
Reading OGC book as directed by Andy
sysop.co.uk

Reply from sysop.co.uk

Good suggestions Martin we'll take them on board through our CSI process although there's not much we can do about the official books.
I particularly like the wall-chart suggestion - although the one you have highlighted on page 251 is for a "green-field" transition and is, therefore, somewhat simplified.
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Review by confirmed purchaser

Friendly, yet professional delivery of ITIL training backed up with 'real life' stories.

Stuart delivered the training in a down to earth way using his own experiences to demonstrate key points. This worked very well indeed. He was open to challenge and debate and kept us on track very well. The course materials are excellent and I found the added glossary very useful. The staff at Sysop are very welcoming and the facilities are very good.
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Review by confirmed purchaser

Sysop is a quality training provider

My recent experience with Sysop was excellent. From the quality of the course reference materials to the venue and refreshments - all was first class. The trainer was very knowledgeable, delivered well and was very approachable. I would be very happy to return to them for future training and recommend them to you.
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Review by confirmed purchaser

Excellent ITIL training

A well structured 3 day training course with real life examples from a knowledgeable trainer (Stuart) with years of experience in the field of ITIL. Covered the basics of IT service management at a good pace and at the end I was provided with a folder which not only covered all the sides but also in depth explanations on each slide.
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Review by confirmed purchaser

Overall a professional service end to end

I have used Sysop services before and will use them again and am happy to recommend them to anyone who is looking for the services that they offer. My last course (ITIL CSI) I did find contained more discussion than I had anticipated.
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Review by confirmed purchaser

Professional training experience with great people

The training with Sysop was very good. The training facilities are great and proper for a learning environment. The trainer was really professional and knowledgeable and everyone at Sysop (from the trainer to all staff) are really helpful and above all, friendly.

It was a great experience!

Stuart & Janice at Your Service

The Sysop Guarantees

Sysop were the first ITIL® training organisation to offer a guarantee of examination success. We believed then, as we do now, that your time is too valuable to be expended on an unproductive training experience. At Sysop we recognise that your key objective is to pass the examination with the greatest certainty, knowing that you will be cared for – individually. We also recognise that you will want to gain valuable skills in the deployment and implementation of ITIL ® in your work-place - calling upon the experience of Sysop consultants for guidance and support. It is easy for imitators to offer free-resits or free places on subsequent courses but this is scant compensation for the uncertainty and frustration of poor quality training.

Your Course will run as scheduled

Once you have booked on one of our Management, PRINCE2® or ITIL® training courses and received your confirmation of booking, we guarantee that your course will run. We are not subject to the same financial pressures as those training organisations that rely on freelance trainers and expensive hired conference facilities. Our full-time lecturing team and purpose built training centre means that we never have to cancel a course simply because numbers are low.

How we ensure your examination success

We qualify our Consultant/Lecturers All of our lecturers are industry qualified consultants in their own right who bring their experience of the real world into the classroom. To ensure that they are proficient in classroom teaching and learning skills, they all attend the Institute of IT Trainers programme and hold the Institute’s trainer’s qualification. As well as holding the over-arching prestigious ITIL v3 Expert qualification, our lecturers will also have taken, and passed, the examination for the specific subject they will be teaching to you.

The Unique Sysop Pick-up Programme

The vast majority of students who take Sysop training pass at the first attempt. There, inevitably, is a small number who do not succeed at the first attempt. Should you be one of the unfortunate few who tripped at the examination hurdle, We will not abandon you! Whether you are uindertaking PRINCE2® or ITIL®, we will discuss with you the most appropriate way we can help you achieve your qualification goal. For the advanced courses (e.g. v3 Intermediate) we will provide additional support, by working with you identifying your weak areas, helping you address them, working through exam-style questions, and encouraging you to answer and submit them to us for marking and comment. If this reveals a particular subject weakness we may recommend that you re-sit all or part of the course. We will offer you this option free of charge. We appreciate your time is valuable and your goal is important. All that we ask is that you contribute positively in the training sessions and complete any pre-course study and evening assignments that you will be set. It is this after-course care that ensures that the Sysop overall success-rate is close to 100%.

About this company

Visit Sysop

Contact information

Write to: admin@sysop.co.uk
Call us on: 01706 361110
We live here: Byron House, Green Lane,
OL10 2DY Heywood
United Kingdom

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Sysop is ranked 3 out of 13 in the category

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