I found the course topic veryy interesting but found the delivery a bit lacking. The course was delivered mainly on powerpoint slides and I would have liked more interaction. Quite a few questions that were raised were not answered properly, but instead we were told 'yes that is a tricky one'. We were all also shocked at the contect of the exam as a lot of it had not been covered during the course.
I would have liked more interaction and more information on how to apply Green IT practises in the work place.
All of the staff were lovely.
I've undertaken my Foundation and Intermediate courses with Sysop and am now planning to attend MALC with them in 2014. I wouldn't even think about going anywhere else. The admin team are very friendly and nothing is too much trouble for them. The tutors have all been great - they know the subjects and are supportive of real life discussion amongst the delegates. Course material is relevant and they share some useful exam techniques too.
The training offered by Sysop is thorough and accessible. As well as the core ITIL publication a folder is provided with key aspects of the course highlighted. The trainer keeps things moving and brings focus to the training.
I attend ITIL Foundation V3 at Sysop in October, and found it to be very useful, and enjoyable.
Stuart added a lighter side to the training, and made it real.
Thank you, and fingers crossed I pass :-)
I had a good experience on the course, there was much more 121 communication as I was in a small group of candidates. The course material was well presented and there was time for questions and clarifications along the way. The course tutor was assessed during our training which indicates that they take it seriously and where necessary improvements are made.
I found the course enjoyable and well delivered by an experienced trainer. The content will be useful for me to do my job better and hopefully influence the better use of processes within our organisation.
My course at Sysop was well organised and enjoyable,which was a relief as there were only 2 people on the course which could have been a problem but with encouragement from the trainer it was a very productive environment. We were able to discuss our individual different environments while covering the course material. I came away with some ideas for my own work environment and had a good discussion on a training road map for ITIL which I found to be very useful.
Good quality trainig material, exercises to make you think and keep you interested. Relaxed supportive environment to support taking an exam. The building was very clean and comfortable. Nice meals and facilities at breaktime.
The bits that seem like they could be better:
The drawings in book of slides and in OGC book could be bigger
Using a larger version of flow drawing on Service Transition OGC book page 251, placed on the wall from start to end of course, could help assimilate relationships between proceeses.
Andy could be a bit more daring with a pen, large paper and student engagement, aiming at the difficult and less of the simple.
What did well for me:
Exam examples and the analysis post answering the question.
Use of methodical approach to answering exam questions
Reading OGC book as directed by Andy
Stuart delivered the training in a down to earth way using his own experiences to demonstrate key points. This worked very well indeed. He was open to challenge and debate and kept us on track very well. The course materials are excellent and I found the added glossary very useful. The staff at Sysop are very welcoming and the facilities are very good.
My recent experience with Sysop was excellent. From the quality of the course reference materials to the venue and refreshments - all was first class. The trainer was very knowledgeable, delivered well and was very approachable. I would be very happy to return to them for future training and recommend them to you.
A well structured 3 day training course with real life examples from a knowledgeable trainer (Stuart) with years of experience in the field of ITIL. Covered the basics of IT service management at a good pace and at the end I was provided with a folder which not only covered all the sides but also in depth explanations on each slide.
I have used Sysop services before and will use them again and am happy to recommend them to anyone who is looking for the services that they offer. My last course (ITIL CSI) I did find contained more discussion than I had anticipated.
The training with Sysop was very good. The training facilities are great and proper for a learning environment. The trainer was really professional and knowledgeable and everyone at Sysop (from the trainer to all staff) are really helpful and above all, friendly.
It was a great experience!
First time to this site. Good place to learn as it's relaxing, informal but I learnt a lot in relatively short space of time. The material was well presented and the lecturer was happy with answering questions.
The catering was very good, except for the ropey vending machine.
Would recommend this to other people for training.
I attended an ITIL Overview to gain an insight into ITIL. I was so impressed by the way SYSOP explained the concepts and idealogies that I booked the ITIL Foundation.
The course was great, everything from the joining instructions to the course and it's content. The trainer Stuart Sawle delivered the training at the right level, pace (which also included group activities). The trainer had a wealth of knowledge and expertise, not only did he make the course relevant to the 'real world and working environment' he went the extra mile to help me achieve my goal.
I can honestly say that I have never experienced from any other training organisations the same high level of customer service, value for money, excellent fast and professional service that Stuart and his team provided.
I feel I will be able to apply what I have learnt and look forward to my next course (Prince2) which I immediately booked with them.
Attending the recent ITIL Foundation Course at Sysop was like swiching on a light bulb, previous experience of ITIL had left a dry, uninteresting and avoid at all costs feeling, whereas the Sysop approach was a breath of fresh air bringing real life examples to the table and making the experience enjoyable as well as providing the required grounding in the subject. Sysop are always professional and welcoming.
Really enjoyed the course, environemnt and food. Tutor was very good and knowledeable and Stuart and Janice are such genuinely nice and accomadating people.
Just had a great course run by Sysop last week, Stuart made the subject matter far easier to digest with his style of training. We were made to feel at ease and all of us I think were in a good position for the exam.
I booked on my course only the day before it was scheduled to run. Nevertheless all the administrative details were sorted and nothing was missing.
My tutor, Andy, had a relaxed and engaging delivery style encouraging participation from all the students on the course. This really helped to draw out the practical application of the ITIL theory.
I would have no hesitation in recommending Sysop, in fact I intend to book a further course in the not too distant future.
The ITIL - Service Operation training was well organized by Sysop and its partner Pink Elephant.
I am satisfied with both the trainer and training materials as well.
I can highly recommend to anyone the training and the training companies.
Approaching Service Management and ITIL from a standpoint of little knowledge is daunting and to prepare for what is widely regarded as a useful qualification in a little over 2 days looks impossible.
I was fortunate enough to embark on this voyage on the good ship Sysop, under the stewardship of Stuart Sawle. The ITIL curriculum was covered - make no mistake about that - but it was covered in such a way that it was almost impossible to believe how much knowledge had been transferred.
Stuart drew on what I can only describe as a stunning weath of experience and, I'll say it, an evangelical desire to see service management 'done well' to bring the subject alive, draw the group in and - maybe most importantly - get us to think!
If I were pursuing the full raft of ITIL certifications, the first call I would make would be to Sysop.
Getting through the ITIL Manager's Bridging course was quite a traumatic experience for most of us, and I missed it by one mark on the first attempt. I came back to Sysop for an intensive revision day with Andy Wright and it was truly enlightening - real life examples and analogies that halped make sense of some of the 'muddier' theory. I went into the exam feeling much more confident and passed with flying colours. Sysop really do go the extra mile to ensure your success and I would highly recommend them to anyone thinking of tackling all levels of ITIL study.
I can't fault the place. From the time you arrive at Reception the team are friendly, welcoming and incredibly professional. The courses are well designed and at an appropriate pace, and the support on offer is second to none.
I found it really interesting having a real life experience to work through in a practical way to gain the results of team work. It was interesting to see how our results improved during each round but also to see how the story played out and how our small parts added up.
I'd definitely suggest this session to other IT/Technical departments looking to improve team work.
The workshop was very interesting and highlighted many things.
It was interesting to have this practical experience working as a group.
The trainer did not run this for 1-2 years so he failed to communicate on some specific points but overall the experience was good
I think we all saw the benefit of the exercise and it was great to see that the finer points of process and communication can have large impact on operations. It really brought the team together and on the same page with regards to operations.
The trainer did not know the tools of the trainings. He told several time "a long time spent since his last traingin".
There was some good things on the training, but at the end i had a wrong feeling because we had no infromation about the tools what we used during the training.
I have previously attendied an in-house course on ITIL foundation, and it was 'death by powerpoint', so I was not looking forward to attending another course on the same subject and having to take the exam.
Sysop was easy to get to, the most comfortable training room chairs I have sat on and delivered the course in an interesting manner. Stuart, our trainer, was an excellant tutor and lighthearted in his approach, whilst getting the message over.
I have attended many course at Sysop including this my PRINCE2 practitioner and every time the experience is the same. You learn in a comfortable friendly environment, from polished professionals who really know their stuff. Further more if you get the right mix of people the lively debate and interaction with other students is both engaging and educational. If you want to gain qualifications by really learning a subject talk to them, and no I'm not on the staff.
I have trained several times with Sysop, years ago I did the ITIL-2 foundation and managers courses and last year the full Prince course. Tha training facilities are great, the staff lovely and the quality of trainers is spot one. Given an opertunity I would always do my profressional IT training with Sysop, but then I have passed everything first time and with glowing results. Only word of warning - lunch food is a bit hit and miss. However loads of Tea and Coffee plus biscuits.
Sysop are excellent from the admin before the course to the friendly staff and the course environment. Facilities are great too of you like food and coffee, the team are there to help all the time I would advice anyone to take training with them
I attended several ITIL training courses at Sysop's training centre near Rochdale. All trainers were knowledgable of their subjects and generated a relaxed and highly interactive learning environment. I passed all my exams first time and much of this success must go to Sysop for preparing me well. I will definitely attend further courses when funding allows. Free parking right outside the door.
Downsides? In some classrooms, the chairs could be more supportive and the food & drink is merely adequate.
Sysop are true consultants and training professionals; they have a thorough understanding of ITIL and actual experience in all sectors of business, which really helped me in my learning. I attended 7 courses and passed 6 first time! Sysop are committed to getting all candidates through to pass and after a resit I now have passed 7 (including MALC) and I am a qualified ITIL Expert. Thanks to Sysop....
The journey was a pleasurable one too! ....because, on a personal side, they are a family business and make the learning environment a friendly and supportive one....candidates and Sysop have long standing relationships, even after the qualifications have been gained, they continue to support through theior own website, through Linked-In and via direct emails...I am a keen follower and often refer to their knowledge base to help me in my day to day role. I fully recommend and have since sent my own staff on an internediate course with a first time pass! Brilliant!!
Sysop's ITIL Foundation training course was very worthwhile. The trainer made what could have been a dry subject both interesting and entertaining. There was a good balance between training and reinforcement of learning through small group exercises and practice questions. The training environment was excellent and the overall experience was well-thought out. I would recommend Sysop to anyone seeking ITIL qualifications.
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