Systo UK reviews

Systo UK reviews

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Thieves

I purchased a laptop stand on 9th March, took a while to be delivered.
Unfortunately the item was DOA.
Took a while to get them to accept the item for return.
But then completely unable to contact.
No replies to emails & letters.
A BUNCH OF ROGUES AND THIEVES
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Worst online shopping experience ever!

Rest assured this company really is as bad as the reviews state. Quite how anyone could have had a positive experience is beyond me - I'm inclined to believe that the favourable reviews are written by the staff themselves, and the not-so-favourable ones are the real customers.
Shop elsewhere. I didn't and bitterly regretted it.
AVOID AT ALL COSTS!!!
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No customer service, do not abide by UK law on warranty, do not pick up phone

Product arrived via an Amazon purchase, all very good. But the solar charger did not function as advertised. We did get one response from them to say they would not deal with us as it was a few weeks after purchase. We have e-mailed them informing them it is a warranty / not fit for purpose issue, standard 12 month warranty. They have not responded at all. Phone calls are not answered, e-mails and amazon complaints not responded too. Having to ask the credit card company to issue a chargeback now.
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Avoid Systo, like it's the plague. Terrible after sale support.

I bought a GPU cooler and a 140mm fan, paid top price for 5 days delivery service. I wanted to return the items for refund as I no longer need them….This is where my nightmare begin……….2 weeks plus and still waiting for action from Systo.

Systo does not reply to your email, and their phone system kept you in a loop then disconnected you.

Do yourself a favour do not shop with Systo, they are quick to take your money but extremely reluctant to resolve your problem. The price maybe a few pounds cheaper but in the long run the hassle and aggravation is not worth your time.

Here a good laugh at Systo, it’s April and they are displaying a Merry Xmas banner on their main webpage. Very professional.
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POOR AFTER SALES SERVICE - WOULD NOT RECOMMEND

Ordered a Canon iP2700 printer as the price was good and the delivery charge reasonable compared to other companies. Arrived a day before i was advised and was very pleased with this service. However there was no power cable enclosed (possibly not their fault but Canon's). I phoned their customer services department and was told that if I emailed them i would have a power cable sent out to me. However i received an email back the day after saying that as it was a cheaper model there is no power cable enclosed. I emailed them to say that i had been in touch with Canon themselves and that there should be a power cable enclosed - that was 6 days ago and to date they have not had the decency to reply. Fortunately Canon put me in touch with a company who sent me a power cable. I am at the moment trying to set the printer up and the power light does not come on and there is no power coming through to the printer. I am now in the position where i am going to have to contact them again and do not feel very confident of the outcome given their current performance. I live in hope that they will redeem themselves but would not bet on it. I would never buy anything through them again. I hope i will eventually have a good working printer.
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Thrustmaster Hotas Warthog ordered with no issues.

I ordered on the Friday and by Monday it it came, all in good working order. great experience this time around would use again
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Do not believe stock levels

The price seemed good and 8 in stock according to website. I called to ask where my order was and was told that they have to import them from Germany. This make a nonsense of their stock numbers on UK website. Cancelled my order due to excessive waiting time.
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Amateur setup

I ordered an iPad case one week ago and the order has been in the 'processing....' status on their backend all week. Today is the day of delivery and the order status hasn't changed. Called 'Asif' in their Sales department and he has told me he'll look into the problem and will try to give me a call before 5pm today!!!

If the product is not already on it's way I will be cancelling my order ASAP.

Avoid this company... pay a bit more and go with a reputable e-seller!
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First rate service, first rate on price

The converter dongle to enable me to connect a laptop without a network socket works like a charm; its usb fitting is just what I needed and the software dvd worked perfectly, it installed exactly according to the instructions.
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A good polite company to deal with.

The company proved to be competitive on price, reliable & very nice to deal with.
Will deal with them in the future.
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Terrible service - AVOID unless you want to pay for defective goods

I purchased a samsung led monitor from this company costing ober £200. Initially, it seemed to be ok. However, after a short while the monitor developed a very noticeable flicker and was totally unuseable. I contacted the company within a couple of days of having received the monitor to advise of the fault, and was told that I would receive a refund once they had received the monitor back. I had to chase them for the prepaid label, but eventually received it and returned the defective monitor by the click and collect system.
I then heard nothing for 2 weeks. I contacted the company, only to be told that they had tested the monitor and found it to be working fine, and that they would like to redeliver it to me. Well, no way am I paying for a monitior which I cannot use. I do not know what testing methods they use, but they are clearly ineffective as the monitor flickered - not all of the time, granted, but when it did so you could not look at the screen. I believe this poses a health and safe risk to the user. I am now in dispute with the company and I wil charge back the transaction, as despite various correspondence, Systo will not provide a refund of a defective item. I shop online a lot and I have NEVER come across such bad customer service. You may be lucky and receive goods which are as described, but, if you get a problem, this company will not resolve it. Be warned, do NOT use this company. Pay a little more and get the service and peace of mind that you deserve.
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Next day delivery and £50 cheaper than amazon.

I was contemplating buying some monster sports immersion headphones from America because they were half the price of all UK shops. I stumbled on Systo through a google search and was a little reluctant as they weren't a company I'd heard of. I ordered anyway and received the headphones 24 hours later, via Royal Mail. The headphones were £70 on here and are genuine Monster, complete with manufacturer's warranty. I'm incredibly pleased with the quality of the service I received and would recommend this company to anyone. First class service and significantly cheaper than other retailers.
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Avoid at all costs - possible scam company

I ordered a printer. It was supposed to be delivered today, but it didn't turn up. Tried phoning them, but rather worryingly, the phone number doesn't exist! Tried using the 'Chat' service but it said I was 6th in line and the wait would be 50 minutes - at 16.55 when they close at 17.00! If it doesn't come tomorrow then I'll contact the police with regard to Systo being an evident scam company.
Update:
Managed to get their 'Chat' service working next day...
Asif S
Hello Barry. How may I help you?
Barry
I was supposed to have a printer delivered yesterday, but it didn't turn up. Tried phoning, but got a message saying the number doesn't exist.
Asif S
our phone is perfactly fine.
Barry
That's not my primary concern.
Asif S
phone # is 0800 644 0249 Ext: 5 give me your order number
[There actually isn’t an extension 5 – it only goes up to 3!]
Barry
100017593
Asif S
let em check it. Dear Barry, your order is some sort of late due to easter. you will receive it on coming Monday.
Barry
That is not acceptable. I had an email stating it would be yesterday. I won't accept six days late! Please cancel my order and confirm that you will immediately refund my money into my account.
Asif S
Actually we shipped it but due to the mistake of courier company your product damaged,and due to the Easter there is an delay so now we are shipping you a new product if it is acceptable for you.
Barry
No, that is not acceptable - and frankly totally unbelievable. Please cancel my order and confirm that you are refunding the money into my account.
Asif S
Ok, kindly be with me I am forwarding your request. Dear Barry, we can send it to you by faster delivery and you will receive it by Friday if it is acceptable for you to wait till friday. otherwise we will cancel the order, its upto you.
Barry
For the third time then; please CANCEL my order and confirm that you have refunded the money into my account.

This conversation went on and on. TWICE they ended the chat, thinking I would just go away. Finally I got an email saying that I had been refunded. The only thing is...they haven't refunded the money at all! I checked with my bank who looked it up on the VISA system. 'Asif' continued to insist that my money was going through the banking system, but my bank says it isn't. I'll update this post, but I would advise anyone reading to avoid Systo.co.uk as they are just unbelievable - literally.

Did finally get my money back.
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Good supplier, would use again

Ordered a printer online, was easy to use website.
Arrived quickly.
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They do what they promise!

Bought from a Google search as I hadn't seen the item any where else. Used Google checkout for safety. Absolutely no problems - item arrived quickly and functioned perfectly. Would buy again from Systo.
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Better than expected

Pleasantly surprised - Placed an order & chose the standard (cheapest) shipping option and it actually arrived next day 1st class via royal mail, nicely packed aswell.
I had previously sent an email asking them to confirm if they had the item in stock and they responded pretty much right away.
Only thing i would say is they could offer other payment methods, like Paypal, as i did hesitate a little when it asked for my bank details, but all seems okay. Fast shipping, well packed and item was as described.
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So disinterested they don't even want to sell to you!

Tried to order some software from Systo last night on-line. Got all the way through to just before that final click when I was asked to agree to their terms and conditions so I called them up for a quick check as I had read bad things about the company on this web site. No way to get back to my order, doing the back arrow took me to the start of checkout again. Tried to sort things out but failed, I was very tired so took down their phone number and went to bed.

Phoned the sales line next morning, just rang for some time so gave up. One good thing it was a free phone number.

Rang again later and after 5 minutes was cut off from their end.

Rang one last time and after about 5 minutes got through to a very friendly man. Explained what had happened and was advised the order had not been accepted so I could order over the phone. However, even though I knew exactly what I wanted the guy said I had to have the manufacturers id code, he could not just look it up for me???

We agreed he would call me in 40 minutes so I would have time to check the website and get the magic number. Well, the link to software on the website gave a 404 page not found error and a search brought up nothing even though it was there 12 hours earlier. So I was unable to locate a magic number not that it mattered as the very friendly man never bothered to call me!!!

So it seems this company can't even be bothered to sell you things so what hope have you got if anything goes wrong? I noticed that most of the good reviews on this site are quite old while most of the bad ones are quite new. Does that mean this company has major problems that it seems unable to fix?
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Poor service all round

I was concered after ordering a product on a Thursday and on Monday there was no change to the order process and it said "processing" but due for delivery the following wednesday, so I phoned up and was told this was normal. Wednesday came and went yet no delivery, I emailed to be told it would come the following Monday, the next day I got another email telling me it would now be the following Thursday.

At this point I cancelled and refunded my order (taking over 2 weeks to get a product with me having to do the run around and find out what is happening?) and managed to get it directly with the manufacture from the USA, ordered on Friday arrived from the USA today (Monday), much better service.
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Sent wrong version of phone even after checking with them

I recently bought a HTC One S and specifically sent them an email to check that it was the 1.5 GHZ version Snapdragon S4, which they confirmed. Obviously the phone comes and what is it? The older version, 1.7 GHZ with Snapdragon S3.

I feel I've been lied to even after checking the information on their website was accurate (the advert said it was the 1.5 ghz one). Also the phone seems one that should have been sold on the German market as it didn't have English UK to choose from as a language.

Took too long to dispatch and even sent wrong phone. I should've trusted the other bad reviews and paid more to get the faster newer model. AVOID THEM.

Systo UK Details

About this company

Shopping with us reaps a number of key benefits... Full UK support 9am-5.30pm Mon-Fri. All goods come with a minimum 12 month manufactures warranty Four ways to contact us, Telephone, live chat, email and Postal 100% secure card transactions with 256 bit with SSL certificates We do not store your debit/credit cards details. The only information we keep is your delivery information

Visit Systo UK

Contact information

Call us on: 08006440249
We live here: Unit 1 - Rear of 48 Chatham Street
SK3 9ED Stockport
United Kingdom

Category

Systo UK is ranked 309 out of 343 in the category

Systo UK is ranked 81 out of 89 in the category Hardware

Systo UK is ranked 60 out of 66 in the category Software

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