I ordered a printer. It was supposed to be delivered today, but it didn't turn up. Tried phoning them, but rather worryingly, the phone number doesn't exist! Tried using the 'Chat' service but it said I was 6th in line and the wait would be 50 minutes - at 16.55 when they close at 17.00! If it doesn't come tomorrow then I'll contact the police with regard to Systo being an evident scam company. Update: Managed to get their 'Chat' service working next day... Asif S Hello Barry. How may I help you? Barry I was supposed to have a printer delivered yesterday, but it didn't turn up. Tried phoning, but got a message saying the number doesn't exist. Asif S our phone is perfactly fine. Barry That's not my primary concern. Asif S phone # is 0800 644 0249 Ext: 5 give me your order number [There actually isn’t an extension 5 – it only goes up to 3!] Barry 100017593 Asif S let em check it. Dear Barry, your order is some sort of late due to easter. you will receive it on coming Monday. Barry That is not acceptable. I had an email stating it would be yesterday. I won't accept six days late! Please cancel my order and confirm that you will immediately refund my money into my account. Asif S Actually we shipped it but due to the mistake of courier company your product damaged,and due to the Easter there is an delay so now we are shipping you a new product if it is acceptable for you. Barry No, that is not acceptable - and frankly totally unbelievable. Please cancel my order and confirm that you are refunding the money into my account. Asif S Ok, kindly be with me I am forwarding your request. Dear Barry, we can send it to you by faster delivery and you will receive it by Friday if it is acceptable for you to wait till friday. otherwise we will cancel the order, its upto you. Barry For the third time then; please CANCEL my order and confirm that you have refunded the money into my account.
This conversation went on and on. TWICE they ended the chat, thinking I would just go away. Finally I got an email saying that I had been refunded. The only thing is...they haven't refunded the money at all! I checked with my bank who looked it up on the VISA system. 'Asif' continued to insist that my money was going through the banking system, but my bank says it isn't. I'll update this post, but I would advise anyone reading to avoid Systo.co.uk as they are just unbelievable - literally.
Did finally get my money back.
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