It has taken me two months of incessant calling, faxing and emailing to eventually get someone at T-Mobile to tell me that I can get an Indemnity form from my bank to get back the £40 that was taken (without my permission) out of my bank account. Repeated conversations and no help. So, naturally, I withheld payment on my account - a normal response really considering they took my money without asking - this was not for a bill. There was no reason for it. Perhaps a mistake, or fraud, still they can not tell me - although fraud are looking into it. And one day later, they are banging away at me to pay them. Really not a good service. Have had many other minor issues with them beforehand - so unhappy with the service. Would not recommend EE, T-Mobile.
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