T Mobile reviewed by

London, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible terrible service

It has taken me two months of incessant calling, faxing and emailing to eventually get someone at T-Mobile to tell me that I can get an Indemnity form from my bank to get back the £40 that was taken (without my permission) out of my bank account. Repeated conversations and no help. So, naturally, I withheld payment on my account - a normal response really considering they took my money without asking - this was not for a bill. There was no reason for it. Perhaps a mistake, or fraud, still they can not tell me - although fraud are looking into it. And one day later, they are banging away at me to pay them. Really not a good service. Have had many other minor issues with them beforehand - so unhappy with the service. Would not recommend EE, T-Mobile.
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