Just 4 weeks after receiving my HTC One, i had problems. My phone became bricked (i had NOT unlocked the boot loader) and i gave it to my local EE store to send it to the repair centre... this was on June 22nd. A week later i received a call from the store telling me to collect my phone and after going to the store they told me that the repair centre had sent a dummy phone and they said that unless i had proof of purchase, they would not help me. i then proceeded to get the necessary documents and returned to the store, where they said the phone would be dispatched from the repair centre immediately. After a week or so of waiting i called the repair centre and they said they did not have the phone, i then called the store who also did not have the phone (this was in mid-late June). After 41 days without my phone, i have become increasingly annoyed, frustrated and disappointed with the way the situation has been handled. DO NOT RECOMMEND
To reply as a company, please log in to your business account.