T Mobile reviews

T Mobile reviews

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Everything Everywhere ? should be Nothing Nowhere

Anybody even remotely thinking of signing up with T-Mobile (EE) don't..don't..don't..
They are useless. Repeated requests for a replacement micro SIM retaining my existing number....2 weeks go by..they send out a standard SIM with a new number.
Fighting through their 'automated' service is a nightmare...when you eventually reach a human voice chances are you've got the wrong department, get transferred and start all over again...and all from a landline ticking up the minutes....
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BUYER BEWARE - T-Mobile

Visited a T-Mobile store in MN yesterday, had a friendly sales person visit with us about moving our 3 lines of service from Sprint to T-Mobile. Told us that T-Mobile would pay the early termination fee for each line that we switched over as long as we turned in a mobile device for each line. We purchased one new iphone, and he showed us how to unlock a current iphone and switched it T-Mobile for us. We said we wanted to purchase a tablet for the third line in a few months, so he gave us a SIM card for that and told us we could come back when we were ready to purchase. Signed all of the paperwork, paid for the phone and plan and we were on our way. Great service, he was able to answer all of our questions, even referring to three other team members when he wasn't sure of the answer.
Unfortunately, about an hour and a half later we received a phone call that we needed to return to the store. The T-Mobile sales person had made a mistake - it seems they required us to purchase 3 new phones to reimburse the early termination fees for each line. We spoke with the manager about it, and were told that there was nothing they could do - we could purchase three phones or not have the fees waived for the other lines. After speaking with 7 different people at 1-800-T-Mobile, they leave me with the same options - buy more phones or not have the early termination fees reimbursed. very disappointing, I feel like we have been misled.
BUYER BEWARE - T-Mobile will not stand behind what their sales people sell!
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WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED!

So I've been with T mobile for over a year now, and so far it was plain sailing. My only two gripes up until today were that their network coverage was probably about average. Not bad, but not great either. And that they keep phoning me up every few days asking me to renew my contract and telling me that if I get another 3 mobiles for my family members and sign them all up to two year contracts, I can make mega savings etc etc. (usual bullshit from these moronic companies).

Anyway, these last few months I've been getting random calls and text messages from a variety of different mobile numbers, none of them threatening, but very annoying! But in this last week I have been getting them every day, so I decided enough was enough, time to change my number.

Now this is where it all went wrong. I've never had to contact customer service before, but my God, what a challenge it was! I spent a good ten minutes navigating various menus, trying to reach a human voice, this failed drastically of course until I hit the buttons to take me to the department that deals with people thinking of leaving T mobile. Within seconds I was put through to a very polite and well spoken Englishman. But, to my dismay, after explaining my problem in great detail to him, he decided I was through to the wrong department, and that he would put me on hold until I was put through to someone who could help me!

My head dropped to my hands as I sighed and shook my head in unison, just as that ghastly music started to play and I joined the queue of God knows how many tens of thousands of people waiting to register their dissatisfaction.

Lo and behold though, I was pleasantly surprised as I only had to wait another 53 minutes to be connected to the person whom I was sure would be able to change my number for me!

How wrong I was!!!!!

My heart sank as I listened to the voice, in an accent and language which I couldn't for the life of me place. It sounded like a cross between Swahili and Gaelic, spoken by someone who had just had their tongue and lip pierced just five minutes earlier. After answering the security questions, (which would have put the CIA's security system to shame), I was asked yet again how they could help. I explained my situation again, and after intensive questioning I was put on hold yet again while this man/woman would find out whether I was eligible for a number change!

Anyway, another ten minutes of insufferable music passed until she came back and we conversed back and forward with a series of questions, exclamations and pardons, and from what I could gather from the broken English, I was eligible for a free number change, but there would be a charge of £23.60!!!!

By this point I was pretty much enraged, and I asked her why I should pay such an amount when I could just change providers for free, get a new number, and probably find a far superior deal.

At that point I was put on hold without them telling me, and that soul destroying music started playing again!!!!!

I gave it another 45 minutes of listening to that music on loudspeaker until I couldn't take it anymore and eventually hung up the phone.

Tomorrow morning I will cancel my direct debit and seek out a new telephone provider. I'm ready for the barrage of threatening letters from T mobile and debt collectors they will no doubt sic on me, but I'm an old hand at this, and despite what they say, if you ignore them, they WILL eventually go away!

To everyone suffering at the hands of these globalist scumbags, take my advice, and don't let them bully you, or they have won! Give them not one penny if they have treated you like they treated me! Together we can topple these greedy bastards, and make the world a better place!
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VERY RUDE

Rang them to get a PAC for my new phone to replace the one the EE shop sold me that never worked properly (they refused to give me my money back). So I called to get a PAC number for my new network provider. They kept me hanging on at least 15 mins, then the girl who replied was so rude. When I told her I didn't like her attitude, she said she didn't like mine either! Unbelievable!!!
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Should be shut down by Ofcom. Im paying for things that im not getting!

Should be shut down by Ofcom. Im paying for things that im not getting!
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Company from HELL!

I have had nothing but trouble with this company. Their customer services is horrendous! At first I had to change my telephone number and then they gave me my new telephone number, later on I see a lot more money coming out of my bank account. I called Tmobile and they kept passing me on from department to department, once I got to speak to an agent I was told I have TWO LINES OPEN!

Complaint after complaint nothing got resolved. Then earlier this year I called to cancel the contract because I could not receive phone calls, or text messages. Even the sales agent at the Tmobile shop agreed that my phone was not working and I should cancel my contract. I called to cancel and they said I have to pay a cancellation fee! FOR WHAT? I am not receiving the service so WHY CANT THEY JUST CANCEL MY CONTRACT! I have a contract open with them which will run till August but I have now moved to another phone provider even though my monthly bill is still going through to TMOBILE. I would not recccommend this company to anyone! They are thieves and have no customer service skills!
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T Mobile ---- Worst Customer service

I closed a T mobile account after the contract period was over after informing them well in advance.The concerned agent did not note my notice. This was basically on account of them sending texts which cost me money . I had to pay £ 1.67 for every text sent by them. The customer service was bad. Very poor service from agents probably from Europe or elsewhere whose English was worse than mine! I was charged for not informing them in advance. I refused to pay.. They sent me several threatening letters. Sent me several notices through debt collectors. I had to pay them £20 finally to get rid of this nonsense now..WOW!!! Good riddance to bad rubbish!!
I would avoid this company at any cost!
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Scammers And Lie And Lie

As A T-Mobile Customer I Bought 3 Lines And Had Bad Experience With Them
I Asked For Unlock Phone And They Made Mistake Two Times To Send Me Unlock Phone And When I Claimed I Didn't Receive It Yet They Said They Can't Help Me Anymore Because I Already Had 2 Request For Sim Unlock !!!
Is It My Problem Because They Don't Know What To Do And Now My Phone Doesn't Work On Other Country !!??
They Cheat You ... I Believe So Even Metro PCS Is Better On Customer Care ...
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worst customer service in the business

Hi all, Having problems with EE T/as T mobile ? want to leave but are threatened with termination charges? or have left and they have added termination Charges and sent in debt collectors ?
well beat them at their own game, They don't listen to your complaints so take action
1 If you want to leave tell them that you are unhappy with their service and that if they do not put the matter right within 14 days you will terminate the contract pursuant to the supply of goods and services Act 1982
2 get migration codes and leave if still unhappy.
They will undoubtedly put early termination charges on your account event though they do not have any right to do so as you have terminated the contract due to poor service which they have not put right.
if they pass your information to debt collectors or threaten it Take Action
Warn them you will apply for an injunction against them to prevent harassment under the Protection from harassment Act 1997 and a breach of the Data Protection Act 1998 apply issue the application in your local county court. you can down load and complete the form N16a which can be obtained from Justice.Gov.Uk Forms.
Once issued the company will now have to attend the local court to either defend the application or they will comply get them to make an undertaking to remove all the information they have passed to third parties.
It does work I have done it .
If they have affected your credit rating or caused you problems with debt collection companies such as Buchannan Clark and Wells Issue a small claim in the county court and claim compensation.
The more people that take action against EE T/as T mobile they will soon get fed up of having to attend court.
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Terrible customer service, even 1 star is too many for this company

My daughters contract phone was coming to an end so she started looking for a new phone and contract. I asked at EE shop and even though i said i only wanted to pay maximum of £15. a month i was told that £18.00 was the minimum for 4G phone and it wasnt worth looking at anything without it... we can't get 4G in this area! We looked at T-Mobile website and whilst trying to compare handsets the site crashed. My daughter then gets a text thanking her for ordering a new phone, which she definitely hadn't done. I phoned to advise but was told that the phone couldn't be cancelled and we would have to refuse it when it arrived, unfortunately it was signed for by someone else so i phoned again and was eventually told that a bag would be sent out for me to return it. I had to ask again before the bag arrived and every time i phoned i told the representative that i wanted to cancel the contract when it ended. They kept telling me this was not possible until the handset was returned, even though it was their website that had been at fault. It was early November when this phone arrived and it took until my final phone call on 11th December for me to cancel the contract and i insisted that it had to end on the contract end date as i had bought a phone elsewhere. I have today received a bill for unpaid rental as i cancelled the direct debit. I phoned again to say this was wrong the contract was cancelled and after 11 minutes talking to a person who kept putting me on hold and then asking me what i had phoned for, he transferred me to a very rude female who asked for all of my details again and when i said you've already taken them twice she replied "you haven't spoken to anyone else and without answering my questions i cannot proceed with this call!!!" unbelievable! She kept saying there were no notes on my account but when i asked what the last few entries said she replied "i don't have to tell you that". After 16 minutes i hung up. DO NOT HAVE ANY DEALINGS WITH THIS COMPANY, THEY ARE ATROCIOUS.
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Can't wait to get out of my contract

What a shame I cannot give 0 stars because that's what I would like to do. Not happy about the recent level of customer service. you get told one thing by one member of staff and then another member of staff says that is incorrect. I am on my third phone since last may and must say it was only by threatening to take them to the telecommunications ombudsman that they considered replacing it in the first place and agreed they could break protocol. They have absolutely no idea why there is a problem and don't seem able to resolve the problems I am having. Will never recommend them to anyone else. Unfortunately I still have 15 months left on my contract but will definitely not be staying with them next time. You get no benefits for being a loyal customer they don't care about you. It would cost me £300 to get out of my contract so am not happy about that but nothing I could do.
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The worst company I have ever dealt with

My problems with T Mobile started way back in August 2013 whilst on holiday. My bank had called me to tell my debit card had been cloned and my account was frozen temporarily and all my direct debits would be frozen as well. I kept the most important ones open like mortgage, house insurance and dealt with the remaining DD's on my return. On my return I contacted T Mobile and I informed them of this and set up a new direct debit. Two months later I attempted to make a call from my phone and it was blocked. I called T Mobile and spoke to possibly the most rudest customer service agent I have ever had the displeasure of speaking to. She began by telling me that I owed T Mobile money and would have to pay the last two months of service. I explained to her that I was under the expression that I had already set back up a direct debit with T Mobile she informed me that was not the case. After her interrupting me and talking over me on several occasions I as in the 'CUSTOMER' had to explain that it would probably be a more productive conversation if she let me finish my sentence instead of talking over me. I had every intention of paying my bill as I have always paid every bill with T Mobile on time. However when I questioned the fact if this mistake on T Mobile's part had effected my credit rating and she reluctantly said "maybe" I then asked to speak to a manager . Before I could even say the word manager she instantly told me that there was none available. Her manner suddenly became more aggressive and thats when the conversation deteriorated. I asked for her name but apparently their company policy is not to give them out however her id name was S.HUSSEIN and is based in the North of England. I was not rude, I did not use any foul language and when I told her I was going to make a formal complaint about her she told me "that I should pay my bills" and "I am going to make a complaint about YOU!" Now how on earth she is going to make a complaint about me is truly remarkable. Both my parents have passed away and that just leaves my wife I suppose and she complains about me all the time. haha. Jokes aside and this is a joke as S.HUSSEIN is a solid representation of how diabolical T Mobile have become since they changed to EE. I spoke to five different managers after the S.HUSSEIN incident and five different managers in 3 different countries told me five different answers. So I gave up in the end. The straw that broke the camels back for me though was just before Christmas. I spoke to another customer service agent based in the North of England again a minor issue but when I asked regarding my direct debit, he told one had not been set up. I again was blown away and asked to speak to a manager and again he told me one was not available and I questioned when one would be available he put the phone down on me. I then had enough and called back to buy out of my contract and wanted to leave this sham of a company ASAP. The thing with big organisations like this is when you try to leave them they then put you through to a well polished and well trained retentions dept. So no doubt was I put through to a softly spoken angelic type guy whose name I cannot remember. With all his "oh yes I know how you feel" and "thats just unacceptable behaviour" I still would not relent and paid the £346+pounds to come out of my contract and he gave me my PAK Code. However this angelic chap of course did not advise me that it would cost me another £20+ pounds to unlock my phone. So 2 weeks later when I found a great deal with Tesco mobile I went into the store and of course they told me my phone was locked. Called T Mobile and after much arguing I paid the £20 + pound but they told me it would take upto 20 days to unlock my phone. When I questioned them that my PAK Code would run out they assured me that I could get another one and it would not cost me. Of course that was untrue. Twenty days later I had still not received my PAK Code and spoke to an agent based in Phillipines and she told me it would take up to 28 days and assured me that she would call me back 8 days later with the code. She of course didn't. I then rang back on the 28th day and spoke to Kelly an agent based again somewhere in the North of England and she had the customer service skills of a miserable rainy day. She at no point could see my point of view, was completely unapologetic of her companies inadequate capabilities and blatantly rude in every possible way. Her amazing interlect even asked me "had I advised the advisor when I bought out of my contract that I wanted my phone unlocked" I advised her that as I was the customer isn't it really down to the ADVISOR TO ADVISE THE CUSTOMER, to which she had no answer. Thankfully the next day after a constant level of persistance I did manage to get my phone unlocked and I am happily with my IPhone 5 on a rolling contract with Tesco who have been FANTASTIC. Apologies for the length of this but the moral of the story is stay away from TMOBILE aka ORANGE aka EE as they are shoddy as hell.
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Tmobile WARNING DO NOT JOIN THEM THEY DO NOT CARE ABOUT THERE CUSTOMERS JUST THEIR PROFIT

The tmobile service is disgusting I have been trying to unlock my phone since 27 November, I've made numerous phone calls, been lied to, misinformed and given no information, still to date they can not tell me if I will get my phone unlocked or when. And they apart from one staff member they promise call backs and never do! I've spoken to there call centres in the Philippines nosipho said I would get my unlock code the next day guess what that was the 27 dec 2013 it's now 24 January 2014. They delay customers from leaving them, my phone is not locked to a contract as I purchased it outright so I own it not you tmobile. Give me my code and stop wasting my time.
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Crooks

So, I bought a phone for the FULL price, the salesman ASSURED me it would be unlocked, cause I bought it for the full price right? Well, now five months after buying that phone, I'm in France and they're doing everything they can to prevent me from getting an unlock code for a phone that never should have been locked. And I've contacted them five times already. First, they told me that I would get an answer within 24 hours which I didn't get, and after talking to 3 other agents, I've been told I wouldn't get that answer within 24 hours but within 14 days! So, don't ever deal with them! They won't hesitate to lie to you to make sales. I had this experience with T-Mobile in Wolf Ranch (Georgetown, Texas) while studying there. And the online service wasn't helpful at all. Really to avoid.
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If I could give 0 stars I would!

Please, please, please do not take out a contract with T-mobile or EE for that matter. learn from my mistake. They are single handedly THE worst company I have ever had the misfortune of dealing with. From a constant lack of signal to hidden charges appearing on monthly bills, aka theft. It was so unprofessional it was a joke. I'm not normally one for leaving reviews but hopefully someone will see this and avoid making the same mistake I and many others did by avoiding T-mobile and their counterparts like the plague. I Iook forward to the day these fraudsters disappear completely and not just rebranded as EE whatever. Would I recommend to a friend? I wouldn't recommend them to my worst enemy. We need the option of 0 stars as 1 star is far too generous for this company.
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Bullshit customer service 19 years old customer

Takes more than 1 hour to get throughout to them !!!!!!!!! Yes 1 HOUR of my life wasted this is nonsense why cos my line is PAYG so they charge 25p per min bullshit

Takes them 10 mins max to speck to a customer service agent on contract ridiculous they scammers and RIp off company be aware remember its ok till u need something

Even charged me £20.44 p to unlock my phone supplied by them and it's taken them more than 6 months to unlock it bullshit !!!!!

Held the phone now for 48.08 mins then network cut off
Held the phone now for 1 hour 8 mins then again network cut off
Now been almost 30 mins still on fucking hold !!!!!
Got through to PAYG can't help me back to customer service bullshit bullshit company
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Can't believe how bad customer service is!

Have 3 contracts with t -mobile, the first one for over a number of years. Each time had to upgrade had great service even to point of adding my 3rd phone about 18 months ago because the service and deal was ideal for me.my original contract phone due for upgrade soon, been told 2 different dates now by 3 different members of staff and all just kept saying will have to pay early cancel fee if change/upgrade early. I hadn't even said was going to do this but this was their main concern. It turns out I can actually upgrade/cancel next month and I will definitely be cancelling whereas before I had just re-newed as very happy before. When spoke to a manager there was no empathy or rappor he just wanted to stick to script and I lost my rag in the end!!! Told him was cancelling and he wasn't even bothered! Fuming!!! And little bit gutted as never experienced this with t-mobile before.
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Shame I couldn't give this company no stars, because they deserve it

my time on T-mobile during the past 3 years has been a roller coaster, filled with less ups and more downs. they were a better company before the merger with orange and forming as EE, but now they have gone to the dogs.

where do i begin? well to cut a long story short, i got a samsung galaxy phone as a xmas present a couple of years back. wanted to shop around for a tariff. avoided orange given the way they treated my sister. i really thought t-mobile would be a good option. they were all right, up until they got together with orange and become EE. that was when they started to go downhill.

i signed up to what i had initially thought was a 12 month rolling contract with unlimited texts, unlimited internet. seems as though the internet wasn't unlimited as i was only given a measly 1gb of data.

so after a year and a half, i changed to a cheaper- or what i thought would be a cheaper contract, this time with only 500mb of data. a few weeks later, i read that T-mobile had changed the prices. i was infuriated. i didn't tell them i was livid but i thought i might as well stick it out.

then the last straw was when they continued to send me texts saying i have used X amount of data. i have refrained from using the internet, but apparently according to t-mobile, the data usage limits include using social networking apps and adding MP3 files to my phone. i could not believe this.

thankfully, my contract is coming to an end in march or april of this year. no amount of pleading, deals, discounts can dissuade me from leaving t-mobile. after 3 years of lies, i could no longer accept this. if this is how they do business, if ripping their customers off and lying to them is okay by them, - and frankly they don't care about you. they only want your money, which you pay each month, then t-mobile should be exposed for the lies they have perpetuated, both on TV and through their so-called customer service reps in stores, who do not make clear of these stipulations and terms in the first place. during when and before you sign the contract.

dishonest, deceitful, incompetent company, who don't care about you and just want to rip you off.

it is a pity i couldn't give t-mobile no stars, because that is all they deserve.

if you are considering signing up to them, word of warning, don't!

avoid this company at all costs.
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1.7/10 should be 0/10

Absolute disgrace, all day with no credit, texts or internet and not even a text to say what's going on.

You can shove it where the sun don't shine!
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GREEDY PIGS, RUDE AND LIARS

I HAVE HAD MANY PROBLEMS WITH EE. FIRSTLY WHEN I TOP UP £10 SOMETIMES IT COMES UP AS £9.80 OR SO SO I CANNOT BUY A SMART PACK WHICH I ALWAYS DO BECAUSE IF NOT THE CREDIT LASTS 3 DAYS EVEN WITH THE INTERNET CONNECTION TURNED OFF AND ONLY USING ABOUT 5 MINUTES OF CALLING AND AROUND 10 TEXT MESSAGES. ALSO ANOTHER MEMBER OF THE FAMILY IS HAVING BAD PROBLEM WITH THE CONTRACT WHICH THEY CAN'T CANCEL BECAUSE THEY SAID YOU CAN'T DO IT IN-STORE AND YOU CAN'T DO IT ON THE PHONE AND THE STUPID PEOPLE ON THE PHONE ARE ALL INDIAN AND YOU CAN'T UNDERSTAND THEM THEY SPEAK LIKE THEY ARE 4. THE CONTRACT WAS £8.30 AND THE PERSON WITH THE CONTRACT HAS NOT GONE OVER THE LIMIT EVER AND JUST GETTING CHARGED NORMAL RATES WITHOUT THE TEXTS, CALLS ETC. THE LAST 2 BILLS HAVE BEEN CHARGED £80 AND WE HAVE NOT EVEN GONE OVER THIS IS JUST APPALLING.

STAY FAR FAR FAR FAR FAR AWAY FROM THIS COMPANY AND GO IN 3 I HAVE NOT HAD ANY PROBLEMS WITH THEM EVER AND THERE DEALS ARE CHEAPER TOO. ALSO THE SIGNAL ON EE IS TERRIBLE I HAVE USED NUMEROUS PHONES AND ON EACH ONE ITS OK OUTSIDE BUT AS SOON AS YOU GO INSIDE THE SIGNAL GOES COMPLETELY AND 3G IS EVEN WORSE YOU ONLY GET IT IN LIKE 40% OF LOCATIONS BECAUSE THEIR RADIO MASTS ARE LIKE SO BAD AND THEY HAVE RECENTLY CHEAP OUT OF THEM ASWELL. AS IF THEY NEED TO CHEAP OUT ON THERE STUFF AFTER STEALING PEOPLES HARD EARNED MONEY AND SPENDING £80 AND T-MOBILE GETTING A FULL PROFIT. ITS ABSOLUTELY RIDICULOUS THIS COMPANY SHOULD BE COMPLETELY STOPPED RIGHT NOW.

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T Mobile Details

About this company

Latest mobile phones, mobile broadband and mobile phone deals from T-Mobile. Pay monthly and pay as you go deals.

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Category

T Mobile is ranked 8 out of 8 in the category Mobile Broadband

T Mobile is ranked 181 out of 181 in the category Mobile & Internet

T Mobile is ranked 58 out of 58 in the category

T Mobile is ranked 13 out of 13 in the category Mobile Network Provider

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