T Mobile reviews

T Mobile reviews

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GREEDY PIGS, RUDE AND LIARS

I HAVE HAD MANY PROBLEMS WITH EE. FIRSTLY WHEN I TOP UP £10 SOMETIMES IT COMES UP AS £9.80 OR SO SO I CANNOT BUY A SMART PACK WHICH I ALWAYS DO BECAUSE IF NOT THE CREDIT LASTS 3 DAYS EVEN WITH THE INTERNET CONNECTION TURNED OFF AND ONLY USING ABOUT 5 MINUTES OF CALLING AND AROUND 10 TEXT MESSAGES. ALSO ANOTHER MEMBER OF THE FAMILY IS HAVING BAD PROBLEM WITH THE CONTRACT WHICH THEY CAN'T CANCEL BECAUSE THEY SAID YOU CAN'T DO IT IN-STORE AND YOU CAN'T DO IT ON THE PHONE AND THE STUPID PEOPLE ON THE PHONE ARE ALL INDIAN AND YOU CAN'T UNDERSTAND THEM THEY SPEAK LIKE THEY ARE 4. THE CONTRACT WAS £8.30 AND THE PERSON WITH THE CONTRACT HAS NOT GONE OVER THE LIMIT EVER AND JUST GETTING CHARGED NORMAL RATES WITHOUT THE TEXTS, CALLS ETC. THE LAST 2 BILLS HAVE BEEN CHARGED £80 AND WE HAVE NOT EVEN GONE OVER THIS IS JUST APPALLING.

STAY FAR FAR FAR FAR FAR AWAY FROM THIS COMPANY AND GO IN 3 I HAVE NOT HAD ANY PROBLEMS WITH THEM EVER AND THERE DEALS ARE CHEAPER TOO. ALSO THE SIGNAL ON EE IS TERRIBLE I HAVE USED NUMEROUS PHONES AND ON EACH ONE ITS OK OUTSIDE BUT AS SOON AS YOU GO INSIDE THE SIGNAL GOES COMPLETELY AND 3G IS EVEN WORSE YOU ONLY GET IT IN LIKE 40% OF LOCATIONS BECAUSE THEIR RADIO MASTS ARE LIKE SO BAD AND THEY HAVE RECENTLY CHEAP OUT OF THEM ASWELL. AS IF THEY NEED TO CHEAP OUT ON THERE STUFF AFTER STEALING PEOPLES HARD EARNED MONEY AND SPENDING £80 AND T-MOBILE GETTING A FULL PROFIT. ITS ABSOLUTELY RIDICULOUS THIS COMPANY SHOULD BE COMPLETELY STOPPED RIGHT NOW.
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Disgraceful company, greedy and corrupt!

I have been on T mobile for a year or so now, and for about the last 4 months i have found they have been charging me too much on my contract, I find this completely unacceptable. Firstly, my contract wasn't capped, even though I definitely have not been over my limit, which I do know! instead they have charged me a ridiculous amount in just a week! MY FATHER RANG UP THE COMPANY AND THE UNGRATEFUL, UNHELPFUL, DISRESPECTFUL, people did not help they put him threw to a woman in india who then played ear aching (1 direction) low quality music threw the speakers, 5 cups of coffee, later they then made an excuse they couldn't find the number to cancel the contract LIKE LISTEN UP BOY! i know you've got it, stop jacking me around like i'm a fool! However we have tried to cancel the contract in store but unfortunately it "has too be done over the phone" This has been an ongoing problem for many people and i advise you too try a different company such as 3, tesco or vodafone. Another thing i would like to add is for the pay as you go customers my brother had topped up £10 and expected 30 days of 400 texts etc, and was wiped 3 days later.
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Worst Customer service ever !

Having been a long time customer over 15 years and through all the changes having had 5 phones at once all linked to one account for my children ,very quick to take the money but as soon as you have to contact them .........long waits on phone to get through months of waiting for issue to be resolved .no phone back on the 6 times promised ! Don't they realize they are losing customers because of this issue you would think that some where in this company someone would take control of this .
Never again l wil;l be cancelling all contracts and dealing with a uk based company where l can deal with people face to face .Stores not much better not interested .
No wonder by the time you do get to speak to someone you are at the end of your theater poor souls working for a company where you have to take all the flak !!
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tmobile are gang of thief

calling for all t-mobile users keep an eye on your bank account enough said avoid this company they are thief, every month seems they increase payment without your knowning be carefull keep checking your bank account
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GET ME BACK TO 02

Customer service is a 2/10
Phone signal is 3/10

My phone never has signal, I have been in store to question this and they just talk about everything but!
since getting my iPhone 5 it says I have a voicemail, when I don't, so I took it in store because it bugs me, they did nothing.
Every month my bill is over but I cant get online to check why! the app for iPhone does not work either!
Every month my bill gets taken out on a different date! As I am a student I don't always have money in my account and my mum kindly pays for my phone bill by putting money into my bank account on a certain date which Tmobile told me the money would come out each month, but with them changing the date each month it gives me a bad credit score. JUST PICK A DATE!

I switched from 02 to tMobile because my mum recommends them, however I do not. I just spoke to my mum about how shes finding tmobile and she said she no longer recommends them as the service is awful. She is planning on moving away from them. Sadly I cannot afford to move out of my contract.
Do not get sucked into Tmobile!!!
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Awful terrible typical telecom giant

Been with this company for nearly ten years,almost from their start.Was with them that long had a good discount on my contract,unfortunately they now don't let you know your contract has finished,so i not only lost my discount,but had my monthly charge double without my knowledge (previously a company would call well before my contract end to re new,not done any more apparently-be warned any long serving loyal t-mob customers,call them up,IF you can find an English speaking person who you understand once you've negotiated the atrocious automated service,and get an EXACT date for your end of contract-i asked several people who would only say 'now',and not give me a specific date) I told several operators i would be leaving t-mob because of the awful service (due i believe to the takeover by EE) and not one person called me back to try and keep my business,or tried to help OR reimburse me for the extra money they had taken,they just don't care,they can obviously afford to lose unhappy customers,and i shall be glad to try someone else.Communication with t-mob now is a complete joke,you USED to be able to just dial 150 and actually SPEAK to someone,not any more.This company does not deserve your money.
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Vile, useless company.

Took me 3 hours to simply put money on a t-mobile mobile broadband sim. They try to force you to make an account online, but when you're not connected to the internet? Top up option on the phone told me I had maximum credit even though it was brand new and I knew I didn't.
Same old story being passed around from person to person, until I end up at a call centre where english is not a first language.
Advisors were really helpful, loved passing me on to the next department, until at last I found someone whose soul hadn't yet been crushed by hapless middle management and fat cat slave drivers who finally allowed me the pleasure of giving t-mobile 15 quid after hours of my time. I heard t-mobile sucked, and now they're under the money grubbing, Kevin Bacon loving EE they're likely even worse. Go with another mobile broadband provider, save hours of your time.
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Avoid Tmobile Business - unless you don't mind interruption to your business of course...

I have been on the receiving end of the shocking TMobile business services and I would strongly advise against taking out a business contract with them.
My current business phone stopped working so I renewed my contract with them on 18th December with purpose of upgrading my phone. Within a few hours I called them back to ask if I would be better going into a store rather than waiting on them delivering as we were desparately needing the phone for business. The Tmobile advisor agreed this would be the quickest way and would cancel the new contract on their system and within 24 hours I could go into a store, start a new contract and get a new phone. It turns out this was the worst advice I could possibly have taken.
As at today 3rd January, I am still without a phone and no further forward in getting a new one. I called TMobile every day from 18th December to 24th December and have been told a different story every time about why the contract has still not be cancelled. This means I have been stuck with a broken phone, can't renew my contract and get a new phone. The really frustrating thing is that the "black hole" of Tmobile also prevents me from moving to another mobile company as my mobile number has been hi-jacked by them pending them sorting out the mess.
After 5 phone calls to them I tried to raise a formal complaint with a supervisor on 23rd December and was discouraged - he would "rather sort things out for me than raise a complaint" - didn't hear from him again. Called again on 24th December and said I wanted to raise a complaint, I was advised a supervisor woud call me back - no call back.
I eventually wrote a formal complaint to the address on their website on 28th December, I know this was received by them on 30th December as it was sent recorded however I had not even had the courtesy of an acknowledgement (as they promise in their complaints procedure).
Having been without a business phone for over 2 weeks over our busiest trading time is completely unacceptable and being fobbed off with inconsistent excuses by staff who clearly are not trained on their company procedures even less so.
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Don't trust a word they say

I went to them with a specific request as part a new contract and they lied to me telling me complete falsehoods supposedly in order to get me to join. On top of that having sent my phone back they take the longest of all the phone companies to sort out the phones in their warehouse so you are left sitting waiting to get your PAC code and your new contract. I had people telling me that I was upset and putting the phone down on me (thereby making me upset!) when I definitely wasn't even remotely 'upset'. Avoid this company they are dreadful.
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Will not Unlock my phone! ahhhh

So on the 4th do December requested my iphone 5 to be unlocked so I could use my
work sim. I got told on the phone this will be done in 20 days .. So I paid the fee
so far so good. A week later I received a text stating my IMEI number was incorrect
I was sure this was a mistake as I read the IMEI number directly off my phone anyway
phoned up and I was told to ignore the text and that they only needed a few details
of the make and model of the phone so I happily gave this information. I called on the
14th dec Saturday and the advisor on the phone said my unlock code will be sent to
me on a 17th dec Tuesday woohoo I thought..very wonderful and fast. Tuesday came no text so I phoned again., this time I was told over the phone that my phone was stolen . and it could not be unlocked ..urm huh? I was shocked my phone was bought from new so I challenged the rep over the phone and he finally said he would get back to me in 24 hours .. Hmm u guessed it no call was returned so I called again and this time I was told the delay was solely due to the fault of Apple and that I was told the unlock code will take 20 days so I should be patient okay I said I understood that but I was basically told by a previous advisor that the code was going to be sent on a specific date and was also told that my phone was stolen so got a bit worried . Anyway 20 days was up on the 24th so I phoned up again this time spoke to a manager who told he was going to call me on the 26th with the unlock code
hmm u guessed it no such call has been received so just called again before writing this review this time I have been told to wait indefinitely as t mobile can only
request apple to unlock the phone and it's up to apple so basically I can be waiting
for eternity for this. So basically paid money for a service that was meant to take
20 days now is more like unlimited days ..this is no way to conduct business not
surprised EE was voted worst mobile provider off 2013 ..really angry. UNLOCK MY PHONE!
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Wretched corporate pirates trying to force everyone onto 4G for faster more expensive data.

I have phones with T-Mobile for my company, the salesmen, my wife and my daughters. I should be a valued customer. I am not.

When it is time to renew your contract you will be 'encouraged' to move to 4G on EE. This is a rip off of massive magnitude. If 4G works (unlikely given the promises made about 3G) you will receive data at blistering speed. BUT none of the tariffs on offer provide unlimited data. So you will quickly go over your limit and incur huge costs, therefore making huge profits for T-Mobile.

For us in the country 4G coverage is patchy at best. And in making changes to the network it has also disrupted the 'normal' 3G service.

Try to renew on T-Mobile 3G and there are no offers, no incentives and a hardcore corporate 'take it or leave it' attitude. Faceless, corporate, non-negotiable. I would avoid T-Mobile if at all possible. Looking now I see there are good deals with '3' and Virgin Mobile and we will be looking to move when our contracts expire.
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Tried charging me for a contract that had ended

I'll keep this short, I do not wish to spend any more time discussing or even pondering over these jokers. After initially deciding to NOT renew my contract, I paid a very small cancellation fee and was told my contract would be terminated with immediate effect. My bills were all paid and I thought that was the end of it.

Fast forward one month, I receive a bill from T-Mobile claiming I owe £40.00, I ignored this as I suspected it may be a mistake on their behalf. Fast forward another month, I receive yet another bill and a rude letter claiming they have "discontinued my contract due to non-payment". Not only that, they past my details on to debt collectors.

After a couple of letters later (I couldn't speak with anyone who comprehended basic ENGLISH via their call centers), I received somewhat of an apology and a comical excuse as to why I was still being charged - apparently someone "forgot" to update my account although it was supposedly done whilst over the phone.

Stay away!
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Never ever

I wanted to join EE as a broadband customer and I joined and left (only after a month!!!) T-Mobile as a mobile customer due to the terrible customer service I experienced. T-Mobile subscribed me for EE broadband without my approval after ONLY calling to ask for information, therefore passing on my bank details to EE without my permission. T-Mobile overcharged me for my mobile bill and after more than a month and a large number of calls, I am still struggling to get my refund. In addition, Orange set a direct debit of £132 on my account without my permission and without being an Orange customer ever! After many calls to Orange and EE (and a pointless visit to an EE store as advised by an EE employee), I still haven't found out the reason for having a direct debit set on my account! As a result of this fraud and the lack of information, I have to close my current bank account to ensure this will not happen again in the future. Overall, the customer service has been particularly bad, making a few phone calls for each question I had as I was always misguided or passed on to someone else in the team who was sending me back and so on...
I don't normally give any negative feedback, but I find the entire experience outrageous. I would never join EE, T-Mobile or Orange as a customer again and I would NOT recommend anyone to ever join any of these networks!
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No point complaining to them - only way to get your money back is via Ombudsman

I was scammed out £1.50 from my PAYG by 84010 reverse charge text scammers.

T-Mobile sales refused to put me through to customer service to complain. I had to use 0845 number. An 01 number is free from my landline but I have to pay for 0845 and some of this money goes to T-Mobile; they like to make money from complaints. The more you complain the more money they make from their 0845 number. I told the sales dude the government are stopping companies making you use 0845 numbers to complain but they still refused.

So I call their 0845 customer service and navigate through the bewildering levels of automated call handling answering questions at random as they were not applicable to my complaint.

After 5 mins of this and 5 mins of waiting I talked to a nice lady who had no clue how to help me. After 15 mins (two 5 minute holds) she agreed to refund my £1.50 and stop the reverse charge texts but she would not refund me for my complaint call.

I rang back a week later to complain I was not refunded. Same deal - I tried the free number but sales dude refused to put me through to complaints department or supervisor. I pushed him on this and he said he would have to end the call.

I spend more money calling their 0845 number to complain (I have dyslexia and am out of ink for my printer). Same deal; lots of not applicable phone menu to get to customer service then on hold for 7 minutes then it was ringing out then I said we are unable to connect your call.

I try again and after 10 minutes get through to someone. He tries to help but has no procedure to refund me my £1.50 (the woman who said I would be refunded was making it up to get rid of me).

I said I would try and get my £5 top up back via my bank and pay them the £3.50 and asked for a 'deadlock' reference number to take to the ombudsman.

He had no procedure for this and after 5 mins of hold his supervisor told him to tell me to just use my phone number as a reference number for the Ombudsman.
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horrendous company

My husband and I have been withT Mobile for a while now and we are on a tight budget even though we both work as we have a autistic son so we top up £10 every month and use a smart 10 pack and this has always suited us fine. We mainly use the WIFi at home for the net and tend to message if out and the phones really are for emergencies. On the 4th Dec we topped up as normal, so imagine our shock when on the 11th Dec both of us found that our allowances had been wiped completley , we have nothing left on either phones. We have tried ringing customer services only to be told they can't help currently as their systems are down. We can't afford to top up again and why should we, we haven't used the allowances, why have they be wiped? We want our allowances back
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dont listen or believe what you say!!!

have called them twice ,once from ee shop and had staff member verify what i was telling them but still trying to take money for text messages outside allowance even though my contract states UNLIMITED texts . told twice this issue has been passed onto accounts dept but nothing sorted .
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THIEVES AND LIARS

Having sent my daughter a phone - via EE - which she had neither ordered nor agreed to we have had a constantly on going battle (3 months) with customer services (or so called) to report the fraud and get her money back (taken from her account without permission), the phone was sent back once we went to a t mobile shop and insisted that they help as the mysterious 'silver bag' didn't turn up no matter how many times we called. Now given up and going to the Ombudsman. None of this was helped by the unhelpful, incredibly rude (I was refused access to a supervisor or team leader) staff, not once but many times - I was assured that all calls were recorded - including the fraudulent one where the phone was ordered - I do hope that is the case, MY ADVICE IS TO AVOID THIS LOT AT ALL COSTS
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Morally bankrupt criminals who should be avoided at all costs.

I pay these people nearly £40 a month and have been with them for nearly four years now. They were initially somewhat acceptable through the first contract following which I renewed it in 2012.

They sold me the new contract over the phone. The first immediate deception they made was in relation to the internet. My first contract had unlimited (within reasonable limits) internet. It worked and I could use it without bother and often used it as wireless hotspot when I wanted. The spiv on the phone stated that this would not change with the new contract. This of course was a total lie. Subsequently it became clear that the criminals had come up some "fair use" garbage, which means that you can't use the internet unless you give the criminals more money.

Things got even worse later into the contract, culminating in the total redundancy of having a phone particularly when this EE business started off.

The service is so utter miserable now that I can not receive calls but instead get a text message a few hours later, informing me of the missed call. The caller usually states that either they get a message saying that I'm currently un-available, the phone does not ring and just disconnects or it goes to voice-mail. This believe it or not happens to people who are on the same network as me. The same thing often happens when I try to call out. Nothing happens and the line just drops. It takes maybe two to three attempts to make a call.

At the worst of times there is literally no signal on Oxford Street in Central London.

Short of litigation there is literally no means to remedy the situation. Complaining is meaningless. The day I got round to complaining, it turns out (after the hours of machine rubbish you have to listen to) that they have some illiterates somewhere at some call centre, with whom happily enough one cannot get in touch with for very long ...... because (wait for it) lack of signal. Supposedly the alternate method of complaining is to call an 0845 number or take the time to write them a letter. No you can't email them.. which is why I'm writing this review.

Now reading this maybe some of you think there might be something wrong with my phone. T-Mobile when I did get them on 150 came up with some theory about how it had to be the phone because it couldn't be case that different masts in London were all giving poor signal or something. I gave them the benefit of the doubt and sent my phone off to HTC. They found nothing wrong with it but nevertheless gave it a service and sent it back and I'm back where I started. I have missed three important calls since morning. It's not restarting the phone or any other of these oblique reasons that they are so good at coming up with .... it's simply the case that T Mobile UK and EE are possibly the worst mobile service providers in the UK if not the World. They should be universally boycotted for their deceitful, unconscionable and ultimately criminal behaviour.

Truly pathetic. Do not give them any custom and advise your friends and family to not do so either.
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PAYG or £20 Monthly does not buy you service and support from EE

I have been with T-Mobile since their inception. From 121, AT&T to EE. Now I find I do not pay enough to warrant the service provided for others. I have been cheated, lied to, overcharged and deceived. Despite furnishing evidence to validate the deterioration in service, they have not offered any resolution to the reduced 2G and 3G coverage caused by 4G mast upgrades.

My signal strength is less than acceptable (worse than -100db); my phone switches between four masts every 8 seconds on average and 9 out of 10 calls fail as a result ever since EE's 4G was introduced in January this year. This in Blackburn's town centre!

Would I recommend T-Mobile, Orange or the umbrella EE. NOT LIKELY!
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"T" Mobile" is so expensive" terrible costs 35p for 6 second call

Avoid........... Avoid............ Avoid !
0845 Customer service prem rate no,££ Customer service Operators Work from ASIA Very poor English
35p a minute to land lines in the uk SHOCKING
I have been a customer for 10 years in the last 3 months the Charges have gone through the roof
almost impossible to speak to customer service via your mobile
all automated now then it will cut you off
"T" mobile offered me a deal yesterday when i asked for my pat code and told them i had enough and was leaving, 250 Minutes 500 texts and a freephone upgrade.. Ok i said.. today the phone arrived with a bill of £12.00 Receipted "paid" they have taken £ 12.00 form my credit card without authorisation Enough ! my advise to all AVOID.. AVOID... AVOID Terrible service! Misleading salesmen VERY EXPENSIVE Just awful

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T Mobile Details

About this company

Latest mobile phones, mobile broadband and mobile phone deals from T-Mobile. Pay monthly and pay as you go deals.

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Category

T Mobile is ranked 8 out of 8 in the category Mobile Broadband

T Mobile is ranked 182 out of 182 in the category Mobile & Internet

T Mobile is ranked 58 out of 58 in the category

T Mobile is ranked 13 out of 13 in the category Mobile Network Provider

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