Tackdirect reviews

Tackdirect reviews

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Wouldn't recommend them to anyone.

Ordered a riding hat in November £144 navy leather. I returned it quickly by recorded delivery as it was too big and I didn't like the peak. The hat was covered in a white powder substance which I thought had been caused by damp. I cleaned most of it off. I told them I was returning the hat and they eventually responded stating that I had returned it to the supplier and not to them although that was the address on the invoice. Once they had received it, miraculously there was no white powder on the hat. They said they would have to send it back to the supplier at my cost and it stated that safety equipment could not be returned just in case it was faulty. I said that on the website it stated that ANYTHING could be returned within two weeks. I am still waiting for a reply to numerous emails and have not received a credit..

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Speedy

Very happy with the speed of delivery, price and the quality of my new chaps.
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Excellent service

Daughter bought pair of boots, which she found very easily on website. Plenty of details and sizing guides which was very useful. Boots arrived well packaged within 5 working days by Courier.
Excellent price and free postage too!
Great website-would definitely use them again.
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Excellent Service

Quick delivery, no issues, item as described. Would buy from again.
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Really good customer service and I would definatly use them again

I'm always a wee bit wary of buying online from a company for the first time but I had no problems with them at all, the halter came quickly with no hassles. I was pleasantly surprised when I recieved and email a few days after the halter arrived, just checking that I had recieved it and I was happy with it and the service. I would definatly use them again (and they were the cheapest place for the halter! ;-) )
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Easy trouble-free transaction

I ordered a pair of Mark Todd fleece lined boots - Tackdirect was the cheapest I could find them on the internet - They arrived in 3 days, well packaged. I shall be using them again!
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Super fast delivery, excellent product

Thanks for brilliant customer service. The product came 3 days after I ordered it on a Friday evening, It was in perfect condition and was exactly what I wanted. I had looked around for a pair of Old Macs hoof boots for a while and this was the most reasonably priced website I could find. Yet product was not compromised for good price. Easy to navigate website and very attractive.
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excellent service

I was kept up to date with my orders and they even emailed to ask if I'd received it. Very good customer service.
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Pproducts sold that are not fit for purpose-no response from emails to rectify the problem

I bought a silver clincher brow band, full size, to find that the loops were so small it would not fit on any headpiece on the yard!!! I contacted tackdirect and received an email back stating the loops are standard size which is 5/8"? And the browband whether pony/cob or full is the same!!!!! To my and lots of other peoples knowledge, browband loops on a full are bigger than that for a pony!! This was not clear on the website, so i decided to look at buying a narrower headpiece, I failed to find one. According to other tack suppliers the standard is 1" which includes 3/8" of which is the throat lash strap. I then contacted the company by phone Dec 2012, spoke to a sales man who took my query and confirmed he would contact the suppliers again and have an email sent to me to clarify my question. 3rd Jan 2013 still not heard anything so emailed again asking for a refund. 11th Jan no reply received so I have sent another. I have since bought another from Equestrian Clearance, the loops are 1" fit almost every bridle on the yard. This is a full size and the loops go smaller for pony size ect. The product I bought is not fit for any purpose other than a in hand very narrow bridle. Tack direct have stolen money from me, I will never order from them again, or recommend their products.
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would use again

Was very please with produce. There was a delay with dispatching (but to be fair it was christmas) items but once they were dispatched had items within 2 days.

Would recommend this company.
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VERY GOOD COMMUNICATION / SERVICE

ORDERED AN ITEM AS A GIFT FOR A FRIEND, HAD A PROBLEM RE DELIVERY I CONTACT THEM BY EMAIL AND THEY WERE QUICK TO RESPOND AND SORT OUT THE PROBLEM. WILL DEFINITELY RECOMMEND TO OTHERS AND WILL USE AGAIN IN THE NEAR FUTURE.
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very good service from this company

speedy delivery very pleased with the service.I will definately use them again
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brilliant service

I ordered a whip monday afternoon and it arrived tuesday.I will recomend to friends and people at the stables.
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Efficient

Easy website. Prompt response and delivery of well priced goods. I was very pleased.
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Trustworthy company

Boots are fantastic excellent value for money.
Delivery was as promised - called to inform me they were delivering and gave me a 2 hr time slot
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Highly recommended company

Very pleased with my purchase, lovely company to deal with - I'd ordered the wrong size and they couldn't have been more helpful sorting it all out. Would use them again definately.
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A1 Service

Superb superfast service at great price - will buy again. Thanks

Tackdirect Details

About this company

Tack Direct specialise in bringing you high quality horse and equestrian supplies at very affordable and competitive prices. We sell everything from Equestrian Clothing, saddles, bits, rugs, stable equipment to horse treats.

Visit Tackdirect

Contact information

Call us on: 0845 224 1487
We live here: United Kingdom

Category

Tackdirect is ranked 48 out of 52 in the category

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