My father had a stroke and had to go into a care home. Been trying to cancel his contract since last October as he can no longer use phone, this company have given me the runaround ever since, upset my Mother and sent a debt collectors letter. I have even got Dads care home to email them, they now want a letter from Doctor. Needless to say I am now placing it in the hands of Trading Standards.
Took my phone abroad and found could not use it without phoning talkmobile to have roaming activated, takes 7 days! Next time I was going, I phoned them well in advance to simply turn on roaming and the Incompetent id***s cancelled my phone number that i had for over 10 years.Loads of trouble and time wasted since trying to sort it out mostly up against a brick wall of indifference. I suspect a lot of people giving 5 stars should be dealing with their customer complaints instead of writting reviews on this web site!
Only started using this company since 8/1/2014, and can honestly say their customer service advisor is the most arrogant person I have ever had the misfortune to deal with. If I could rate minus stars I definitely would - they do not deserve one star but I had no choice. If you check your balance do not expect it to be accurate - that is their aim so you will spend over your inclusive data. Go with T-Mobile far better customer service, my partner has been with them for years, they fall over backwards to keep you happy. AVOID TALK MOBILE LIKE THE PLAGUE!!!
I'm really glad I switched from O2 to Talkmobile. I'm saving money every month and I don't have to wait on hold for ages when I want to speak to their customer service. The only I've had was when I lost signal at my address for a day they could not provide much assistance. As the Network is Vodafone I decided to report the issue directly to them who restored the signal the next day. I felt talkmobile should have taken up the issue for me.
About a year ago I signed up with this company after my mother died and I became my baby sisters carer. I bought the phone for her, and from the start there were issues. The bill was supposed to be capped at £50 and each day it reached this limit. I was furious as one day I had the phone and it was completely switched off with the sim removed so there was no way it was used. I complained and Max from the Preston office spoke with me. This was while I was in the local phone shop, Max was rude to the saleman and to me, telling us that it was the phone and not the network. The problem was not just that he didn't want to give me the money back for the error but also that he was so very rude. I explained that I needed the phone to work so I could be in contact with my sister (i explained she was 12 and that our mother had died), and his response was 'well if you care about your sister so much why don't you pay the bill then it wont be blocked'.
i cannot type my response, but i can assure you that after a month i finally spoke with a manager and had the 2 year contract cancelled. I never did get my deposit back. after such a traumatic event the last thing i needed was a saleman to tell me i didn't love my only remaining family member.
AVOID - dont be lured by cheap looking tariffs, will end up costing a FORTUNE in data and over allowance fees, its that bad I just bought myself out of two contacts a year early, and still end up better off going with three.
Customer service varies from very very poor to occasionally acceptable.
They are a vrrtual network - their bills are never up to date and are days behind, so you might think you have minutes and data left, but you might not!
On their contract their is a monthly limit - I have proof that it does not work! How can i set a monthly limit of £25 and end up with a £300 bill?
Talk mobile should be called talk ****. Just called their loyalty team to be told no network can set a limit on calls. So I asked how is it with pay as you go when you used your credit you cannot make any calls? He unsurprisingly had no idea and the realisation he was talking ****. Having put a limit of £15 on their contract phone which costs £7.50 per month I don't expect a bill for £65. I seems that this is standard practice and deliberate tactic for a phone that is aimed at teenagers.