I know these guys get a bad reputation for all the things they do and don't do, but so far I've had an OK experience with them. Didn't much like the idea of being tied in for 2yrs after they took over my previous phone / internet supplier but touch wood the service (not customer service.... line service) had been acceptable.
Customer service - on the few occasions I've had to call them, I've managed to get through to a human being fairly quickly. Peak times are to be avoided though and with it not being an 0800 telephone number, that does grate somewhat! BT have an 0800 number to speak with Customer Services... why can't these guys? Oh and nuisance callers, why do I have to PAY to block sales calls? In a round about way it's as if they are sponsoring the cold callers - I wouldn't be surprised if that was the case.
Similar to a commonly heald belief that the Antivirus companies are behind the viruses.... to get us to buy their software. True / False? Who knows! I give them a 3* for now until they demonstrate outstanding service in one way shape or form.
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