Have had problems with my sky broadband recently and moved to talk talk. The day I ordered talk talk, I reiterated I needed smooth switch as I work from home. I was reassured numerous times it would be. I was told a new line would be installed as part of deal.18£ a month for a year.so I took it.was due for connection on 19th feb, few days ago.on Sunday 17th I receive email that advised me to set up my online account which I did.once on it, it said my router be with me 4 days before connection.well, it was only 2 days to go so i called them. A lady told me that I wouldn't recieved my router until a confirmed appointment was made.( I was given one when I ordered!). I told her i had one. Her response was that there was a delay by BT as they were installing a new line and they were working out how to connect me, was exactly as she said it. I asked why I hadn't been notified of delay and she simply said 'I'm sorry''. So I asked to cancel as not been activated yet. Out through to cancellations team.a guy came on and said all was ok and I was being installed on 19th. I told him what I was told by previous woman and he said he would double check and be 2 minutes. 10 minutes later on hold a different man comes on and says exactly same as the first woman did. I asked to cancel. He said this was standard procedure for a newly installed line. I said I was reassured i would be switched smoothly regardless of a new line or not. I asked how long it would take to get connected and be said 'to be honest i am not sure'. Apparently engineer on 19th was going to assess my property. So i cancelled and went to BT who have assured me that from august fibre optic broadband is available and will be transferred free of charge and will pay no more than what i am now.I've been warned about talk talk before and wish ii had listened. Absolute shambles of a company who don't know what they are doing. Avoid at all costs.
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