One problem after another, with each call they promise and do not deliver. I should have known better as I was with Talktalk previously. Problems moving to new address. Problems with being over charged. Suffered very poor telephone and broadband. Numerous times I was told it was my equipment. Two engineers visits and one year later finally sorted it. It is not Talktalk policy to refund or compensate for poor service! They readily charge for engineers visits even if the engineer only finds a fault with equipment Talktalk are responsible for or the engineer does not have the knowledge or experience to find the fault. They extended my contract for one year without telling me. I found out that the person I spoke to to make an initial complaint had extended my contract. Appalling behaviour. I have lost count of the number of calls I have made, the number of times I have been cut off, the number of calls back I have been promised that never happened. Talking to the CEO managers is little better. They will not respond in writing at all costs it seems, they prefer to talk to you and can then deny all knowledge later. Been waiting 4 days for an email from a CEO manager confirming an agreement made on the phone and my MAC code. Still waiting. Extremely frustrating, costly, infuriating, rude, even fraudulent. Please do not use, they will take all the money they can however they can. If things go wrong they will try all they can to blame you. Passing my complaint over to the ombudsman so OFCOM can add it to their statistics.